The Most Critical Leadership Quality What I Think Every Leader ˆ Needs to Know Patty Beard, VP Leadership & OD, DICK’S Sporting Goods March 19, 2016 Person © 2016 Patty Beard 1

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Area of Focus for Today “It’s so easy!” “It’s so complex!” © 2016 Patty Beard 3

A little about me… 25 years in the field of “People Development” Last 11 DICK’S Promoted 3 times into leadership roles Conducted ~40 leadership development courses Coached 400+ Director and above Leaders; an additional 150 at levels below Director Worked with 300+ college graduates who come to DICK’S as their 1 st “real job” Mentored dozens of young and old looking to “find their way” My most important accomplishments are “wife” and “mom” © 2016 Patty Beard 4

The #1 Question I have been asked about Leadership over the last 25 years © 2016 Patty Beard 5

“In your opinion, what is the most important leadership quality?” What did you have to say about it? © 2016 Patty Beard 6

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Thoughts on Self-Awareness © 2016 Patty Beard 8

More on Self-Awareness It’s your “Current State” It’s your strengths and weaknesses It’s knowing what motivates you It’s knowing why you want to be a leader or remain a leader It’s knowing what sets you off or makes you react, and understanding why you react that way and then realizing you have choices It’s being aware of the positive & negative effect that you have on the people around you It’s knowing what people think of you © 2016 Patty Beard 9

How Can You Become More Self-Aware? 1. Solicit Feedback Often and From Many © 2016 Patty Beard 10

How Can You Become More Self-Aware? 1. Solicit Feedback Often and From Many Invite people to lunch, coffee to talk about you Find a “feedback partner” who can be honest Use Surveys 360 Feedback Start, Stop, Continue or More Of/Less Of Pluses / Deltas Learn about the SARA Model for Feedback © 2016 Patty Beard 11

“WHAT DID YOU SAY ABOUT ME?!” © 2016 Patty Beard 12

The Natural Response To Feedback – SARA Model © 2016 Patty Beard 13

How Can You Become More Self-Aware? 1. Solicit Feedback Often and From Many 2. Better Understand Your Communication Style, and Learn About Other Styles © 2016 Patty Beard 14

A Great Style Tool DiSC Primary & secondary styles Easy to identify other styles once you know them Choice - Flex your style based on what others need © 2016 Patty Beard 15

How Can You Become More Self-Aware? 1. Solicit Feedback Often and From Many 2. Better Understand Your Communication Style, and Learn About Other Styles 3. Get to Know Your “Trigger Points” © 2016 Patty Beard 16

Do You Know What Causes You to…. © 2016 Patty Beard 17

Trigger Point– Self-Coaching Activity Reflect on an emotional or reactionary moment What happened? (situation) How did you react? (behavior) How did the other person/people react to your reaction? Did you choose to react that way or was it just “natural”? What other choices were available to you in that moment? What will you do differently next time? © 2016 Patty Beard 18

“The Left-Hand Column” – Self-Coaching Activity What was Said What I was Thinking 1 2 Reflection activity that requires you to be honest with yourself Complete Column 1 including actual quotes from the conversation; make notes of any non-verbal reactions you observed Then write what you were thinking or wanted to say/do in Column 2 or “The Left Hand Column” Reflect on the columns and look for ways to improve the interaction the next time © 2016 Patty Beard 19

How Can You Become More Self-Aware? 1. Solicit Feedback Often and From Many 2. Better Understand Your Communication Style, and Learn About Other Styles 3. Get to Know Your “Trigger Points” 4. Partner with a Business Coach © 2016 Patty Beard 20

A Coach is an Invaluable Resource Process to gain awareness and achieve goals Future-focused Relationship that leverages questions and decisions An “accountability partner” Success is measured by accomplishing goals © 2016 Patty Beard 21

How Can You Become More Self-Aware? 1. Solicit Feedback Often and From Many 2. Better Understand Your Communication Style, and Learn About Other Styles 3. Get to Know Your “Trigger Points” 4. Partner with a Business Coach 5. Create an Individual Development Plan © 2016 Patty Beard 22

Why an IDP? An IDP is a contract with yourself – no one to blame… Include a clear Goal Determine specific Objectives to go after Identify realistic and meaningful actions to help you close the gap Don’t finish until you have specific ways to measure your progress © 2016 Patty Beard 23

5 Simple Steps to Self-Awareness 1. Solicit Feedback Often and From Many 2. Better Understand Your Communication Style, and Learn About Other Styles 3. Get to Know Your “Trigger Points” 4. Partner with a Business Coach 5. Create an Individual Development Plan © 2016 Patty Beard 24

“It’s so easy!” “It’s so complex!” © 2016 Patty Beard 25

What Do You See When You Look? © 2016 Patty Beard 26

The percentage of people who demonstrate leadership ability is: % …Which means that essentially every human being is BORN with the ability to be a leader Source: J.M. Kouzes and Barry Z. Posner, Learning Leadership, 2016 © 2016 Patty Beard 27

A Few Self-Awareness Resources © 2016 Patty Beard 28

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