Developing a Volunteer Leadership Team Patricia Davis Volunteer San Diego Presented by KPMG Foundation

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Presenter Patricia Davis, Disaster Program Manager Volunteer San Diego

Session Agenda Defining the Challenge Recruiting Disaster Volunteers Retaining Disaster Volunteers Wrap-up & Evaluation

Defining the Challenge

Catastrophic Fire Earthquake Tropical Storm Pandemic Flood Terrorist Attack Drought Airline Disaster Climate Change The Battle for the States

The Forces Volunteer Centers might have limited Staff, Funding, Facilities or Limited Disaster Experience/Training Can the Battle Be Won? Yes! Meet …

San Diego’s Disaster Cadre 140 volunteers strong 140 volunteers strong Trained in EVC set-up, operations, and management Trained in EVC set-up, operations, and management Trained as government liaisons, Public Information Officers, Logistics Specialists, and more Trained as government liaisons, Public Information Officers, Logistics Specialists, and more Continuing with advanced trainings, quarterly meetings, countywide exercises, preparedness and planning activities Continuing with advanced trainings, quarterly meetings, countywide exercises, preparedness and planning activities

Why A Volunteer Disaster Cadre? Exemplifies the very spirit and governing idea of a Volunteer Center Exemplifies the very spirit and governing idea of a Volunteer Center Eases the burden on staff time and resources Eases the burden on staff time and resources Involves the community Involves the community Builds, extends relationships within the community Builds, extends relationships within the community Is consistent with the “volunteer movement” in disaster Is consistent with the “volunteer movement” in disaster

Recruiting Disaster Volunteers

Understand your County’s EOP Understand your County’s EOP Draft your own agency’s Disaster Plan Draft your own agency’s Disaster Plan Tailor your Cadre to agency/county needs Tailor your Cadre to agency/county needs Take ICS Training, adapt to current staff Take ICS Training, adapt to current staff Budget Costs Budget Costs Draft Recruitment Plan Draft Recruitment Plan Establish Training Plan Establish Training Plan Managing the Cadre Start-up

 Brief your Board!  Secure staff “buy-in”  Study past agency responses to disaster: After-Action Reports, Lessons Learned After-Action Reports, Lessons Learned  Confer with your Building and Safety Committee, share plans and resources  Don’t reinvent the wheel—borrow whatever works & “Stick to your knitting!” “Stick to your knitting!” Internal Steps to Take...

Recruitment Process Announce formation of a New Disaster Team/Cadre Set time, date and place Provide an orientation then sign up prospects Invite a key stakeholder to speak/endorse project

Recruitment Process Follow with a dependable schedule of trainings and meaningful presentations

Publicize: Use agency newsletters, e-blasts, website Use free mentions on radio & newspapers Announce to volunteer organizations engaged in disaster (VOAD, if you have one) Ask non-disaster volunteers to circulate flyer at fairs, organizational meetings, schools Recruitment Process

Next Steps: Designate a PIO Prepare public messaging Create promotional materials: brochures, flyers Establish Speakers Bureau Continue briefing the Board—and get any needed resolutions! Promotional Tactics

Outreach: Key Partners County Government Municipal Governments American Red Cross The Salvation Army VOAD Members Law Enforcement Fire Animal Services/Control

Sources of Team Leaders Cadre members! Board members Professional Project Managers, educators Service-oriented association members Faith-based organizational leaders Veteran disaster veterans Cadre applications: study for career tracks in supervision and leadership or specific skills

Retaining Disaster Volunteers

Introductory: About Volunteer San Diego About Policies in Disaster Response About the County and its EOP EVC Management Volunteer Management Operational Functions Government and Community Liaisonship Media Relations/Social Media Red Flags! Training Opportunities

First Aid and CPR Family and Business Continuity Planning Safety by Incident Type—Wildfire, tornado, e.g. Pandemic and HazMat Safety Disaster Mental Health: Response & Recovery Training from other Voluntary Organizations Active in Disaster Training from your own licensed/talented volunteers Training Opportunities

Retention Tools Acknowledgment by paid staff Public acknowledgment “Continuing education” in disaster Participation in exercises and drills with partners Participation in City and County exercises and drills

Retention Tools (continued) Opportunities to “develop” and “move up” Opportunities to express and act upon ideas Clear-cut chains of command Field trips!

The task is daunting but we have a proven resources – volunteers! Create the opportunities, empower and engage the talent, and they will come... And keep on coming! Retention Tools

Wrap-up & Evaluation Where Do You Go From Here?

Questions?

Next Webinar Center for Disease Control : SNAPs, Snap Shots of State Population Data August 2:00 PM EST Facilitated by: Gail Williams, MPH, CES

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