Providing Corrective Feedback
What is corrective feedback? It’s information provided to an individual or group about how her or its behavior, actions, style, strategies, etc. are perceived by and affecting others.
Who should provide corrective feedback? Supervisors Colleagues Others who work with the same or a similar target population Interested community members Beneficiaries of the campaign The general public Policy makers All of the above, 360-degree feedback
When should you give corrective feedback? When it's requested At the beginning of an advocacy campaign, especially in the planning stage When the preliminary effects of the campaign can begin to be analyzed When the actions of advocates have had unintended consequences
When should you give corrective feedback? (cont.) When there's a danger of the campaign's or the advocate's alienating potential allies When damage has already been done When you're evaluating a campaign or specific actions, strategies, tactics, or phases of it
What are some methods of feedback? One-on-one feedback Intragroup feedback Group-to-group feedback Consultative feedback 360-degree feedback
How do you give and accept corrective feedback? Giving feedback: Make your feedback formative, rather than summative Be supportive Focus on the specific issue, and don't point fingers Be honest Listen to the recipient's reaction to your feedback Help to formulate a plan to address and assist the issues your feedback raised
How do you give and accept corrective feedback? (cont.) Accepting feedback: Try to listen objectively to what the provider has to say Be honest with yourself If you truly believe the provider's impression is mistaken, discuss it with her Discuss with the provider ways to address the issues raised. Thank the provider
How can corrective feedback help an advocacy campaign? For advocates: Feedback can help advocates recognize and acknowledge errors, problems, and issues that could derail the campaign Feedback can flag potential errors before they become problems Feedback can help to avoid alienating potential allies Feedback can help advocates claim the moral high ground
How can corrective feedback help an advocacy campaign? (cont.) For targets of advocacy: Feedback can help the targets of advocacy avoid unintended consequences Feedback can help the targets of advocacy improve their image with various constituencies