IT Organization and Services Rohini Ananthakrishnan

University Technology Services Cindy Crouch Associate Vice Chancellor, UTS Sue Lutz Enterprise Application Services Rohini A. Enterprise Application Development, Financial Systems Gohar Tovbis Enterprise Application Development, Student Systems Rohini A. Database Operations Service Operations Mike Johnson Computer Operations Chad Burnham Telecommunications Jeff Derksen Web Operations Rob Rudloff Service Assurance Shannon Valerio Helpdesk David H. Information Security Mike Hiskey Research & Emerging Technologies Michelle Herd PM

Distributed IT Departments Distributed IT departments Office of Teaching and Learning (Academic Technology) Library (Classroom Technology, Multimedia) Marketing and Communication (Web Development, Mktg Analytics) Law School (distinct wireless and systems) Athletics Health and Counseling Engineering and Computer Science

Distributed IT Staff Business Analysts Desktop and Classroom Support Report Developers ( Information Technologist) Data ScientistWeb DevelopersTraining Instructional Technology Data Scientist Data science is the study of the generalizable extraction of knowledge from data. It incorporates techniques and theories from many fields, including mathematics, probability models, statistics, data engineering, pattern recognition and learning, and data warehousing with the goal of extracting meaning from data. A practitioner of data science is called a data scientist. Information Technologist Information technology is "the study, design, development, application, implementation, support or management of computer- based information systems". The responsibilities of those working in the field include network administration, software development and installation, and the planning and management of an organization's technology life cycle, by which hardware and software is maintained, upgraded and replaced. A practitioner of Information technology is called a Information Technologist. Business Analyst A Business Analyst (BA) is someone who analyzes a real or hypothetical organization and design of systems, including businesses, departments, and organizations. BAs also assess business models and their integration with technology.

IT Services IT Operations Campus Infrastructure Data Center Server Management Storage Management Telecommunication Network Telephones Application Infrastructure Software Management Data Management Information Security Business Partnership Application Development Process Improvement Technology Evaluation / Implementation Advanced Analytics (BI) Advisory Web Operations Desktop Support Helpdesk Project Management

Services by teams Services Enterprise Application Services Service Operations Service Assurance IT Operations Data Centerx Telecommunicationx Application Infrastructurexx Information Securityxxx Business Partnership Application Developmentxx Process Improvementx Technology Evaluation / Implementationxxx Advanced Analytics (BI)x Advisoryxxx Web Operationsx Desktop Supportxx Helpdeskxxx Project Managementxx

Current: UTS / Business Alignment Functional Alignment Functional Alignment Enterprise Application Services organized by functions such as Student Systems and Financial Systems Functional alignment towards developing business expertise Demand Management Demand Management Agile Intake of Projects Advisory Services Advisory Services Training Best Practices Needs Assessment Technology Selection On Demand Service Delivery On Demand Service Delivery Helpdesk Field Support Enterprise Systems Production Support

Increased Ad-hoc Requests Prioritization / Planning Process Demand Management Siloed Operations Inconsistent Standards Implementation and enforcement of governance and compliance Operational Inefficiency Not Scalable Fragmented IT Increased Workload Increased and Diverse Technology Footprint Technology Footprint forcing the need to be a jack of all trades Resource Constraint Software and Technology selection w/o UTS consultation Need for planning to build a viable technology ecosystem Procurement Current Challenges