TM Asia & RHB Banka IT Blueprint Concept and Methodology of an IT Platform to Support an Exclusive Bankassurance Draft Version 1.0

History of Change DateTypeVersionChanges 23/3/2010Draft1.0Initial concept paper for discussion

ContentsContents Objectives of the Blueprint Approach of Design High Level Phase-1Architecture – Platform Considerations – Conceptual Platform Component Concepts Milestone & Deliverables

ObjectivesObjectives The purpose of the document is: – to provide the strategic formulation of an exclusive Bankassurance partnership a clear direction in building an IT platform supporting the mutual business goals – to ensure IT platform and development are in tandem with partnership expectations – To form part and parcel of the ultimate Bankassurance Agreement

Design Approach 1. To present the initial draft for discussion 2. To amend the document based on the inputs agreed by both business parties 3. To table system costing and resources required for the development 4. To be approved by both business parties and incorporated into final agreement 5. To develop a project plan with clear milestones and ownership when deliverables are to be expected 6. Engaging installations, developers and business users for project implementation

High Level Phase-1 Architectual Platform Considerations Conceptual Final IT Platform

Platform Considerations To allow RHB to effective promote insurance products to its retail clients To allow RHB retail customers effectively serviced at all RHB centers Fast time to market of new products Timely and accurate production reports Flexibility to extract and analyze customer data in the CRM perspectives Phase 1 with 3 key stages spans across a period of first 5 years and Phase 2 for the next 5 years is to be developed later

Insurance Product / Contract Administration Layer Bank Systems Integrated Data Warehousing Layer Insurance Thin Client Retail Customers Relationship Banker Personal Banker Insurance Consultant Potential Clients Distribution Mgmt Special Transactions Policy Info Customer Info Application / Functional Repository HTML Presentation Engine Ordinary Life Investment Linked Employee Benefits (Group Life) RHB Bank Data Accounting System Data Entry Conceptual Platform Communication Module

Component Concepts Human Interfaces Web Portal Data Mugs Application / Functional Repository Communication

Human Interfaces Insurance Product / Contract Administration Layer Bank Systems Integrated Data Warehousing Layer Insurance Thin Client Retail Customers Relationship Banker Personal Banker Insurance Consultant Potential Clients Distribution Mgmt Special Transactions Policy Info Customer Info Application / Functional Repository HTML Presentation Engine Ordinary Life Investment Linked Employee Benefits (Group Life) RHB Bank Data Accounting System Data Entry Communication Components All retail customers of RHB Bank are serviced by RBs, ICs and PBs RB/IC/PB have access to both banking systems and the Web Portal provided by TMAsia The Web Portal is a PC based internet browser which has access to TMAsia’s network via internet

Web Portal Insurance Product / Contract Administration Layer Bank Systems Integrated Data Warehousing Layer Insurance Thin Client Retail Customers Relationship Banker Personal Banker Insurance Consultant Potential Clients Distribution Mgmt Special Transactions Policy Info Customer Info Application / Functional Repository HTML Presentation Engine Ordinary Life Investment Linked Employee Benefits (Group Life) RHB Bank Data Accounting System Data Entry Communication Components A warehouse of 5 key data-mugs is built for specific data ported over from all insurance applications over night All business functions are developed within the functional repository which would present the required info via a presentation engine by grabbing data from (or to) the data-mugs

Data-Mugs 1 & 2 Insurance Product / Contract Administration Layer Bank Systems Integrated Data Warehousing Layer Insurance Thin Client Retail Customers Relationship Banker Personal Banker Insurance Consultant Potential Clients Distribution Mgmt Special Transactions Policy Info Customer Info Application / Functional Repository HTML Presentation Engine Ordinary Life Investment Linked Employee Benefits (Group Life) RHB Bank Data Accounting System Data Entry Communication Components Customer Info : All clients with selected details, both static and dynamic Clients are de-duplicated TSAR per customer Policy info : All policy records with selected data fields ie Policy number, status etc Proposal status with outstanding UW requirements, first premium etc

Data Mugs 3 to 5 Insurance Product / Contract Administration Layer Bank Systems Integrated Data Warehousing Layer Insurance Thin Client Retail Customers Relationship Banker Personal Banker Insurance Consultant Potential Clients Distribution Mgmt Special Transactions Policy Info Customer Info Application / Functional Repository HTML Presentation Engine Ordinary Life Investment Linked Employee Benefits (Group Life) RHB Bank Data Accounting System Data Entry Communication Components Special Transactions: Status of service and alteration requests Status of Claims Complaint register and status Distribution has: All RHB branches, RB/IC/PB info for login and access rights Trainings attended and hours outstanding for the year Panel clinics and services provided Potential Clients is a database allowing RHB to load client data for categorization, needs projection and analysis for running special sales campaign

Application / Functions Insurance Product / Contract Administration Layer Bank Systems Integrated Data Warehousing Layer Insurance Thin Client Retail Customers Relationship Banker Personal Banker Insurance Consultant Potential Clients Distribution Mgmt Special Transactions Policy Info Customer Info Application / Functional Repository HTML Presentation Engine Ordinary Life Investment Linked Employee Benefits (Group Life) RHB Bank Data Accounting System Data Entry Communication Components Data from the mugs are fed to application layers for: Client and policy enquiry, one to many Proposal enquiry on pending UW requirements and/or first payment status Claims enquiry Enquiry on the status of service/alteration requests Status of trainings completed by each RB/IC/PB and outstanding attendance Production reports by periods, branch/RB/IC/PB, products etc Data extraction for CRM, marketing and campaign analysis Besides the above, the Application/Functional Repository also has separate modules on: Quotation / Benefit Illustrations· E-Forms Financial Calculators · Proposal Application and NB Forms Product Info · Servicing Requests and Claims Forms Policy Contracts · New Agent Applications SOPs · Trainings Application Training calendars (Print & fill in hardcopy send to TMAsia) Complaint log and enquiry E-Submission on NB

CommunicationCommunication Insurance Product / Contract Administration Layer Bank Systems Integrated Data Warehousing Layer Insurance Thin Client Retail Customers Relationship Banker Personal Banker Insurance Consultant Potential Clients Distribution Mgmt Special Transactions Policy Info Customer Info Application / Functional Repository HTML Presentation Engine Ordinary Life Investment Linked Employee Benefits (Group Life) RHB Bank Data Accounting System Data Entry Communication Components Cut across Integrated Data Warehousing Layer to RB/IC/PB, it has: Bulletins with key updates Circulars and Memo system

Milestone & Deliverables Time of deliveries

Phase 1 Stages 1 Target completion 6 months after agreement signed – Installation of internet browser at all RHB branches for RB/IC/PB – Installation of all hardware and RDBMS required for the designed platform – Define and create all data mugs with required tables – Application / Functional Repository Client and policy enquiry, one to many Proposal enquiry on pending UW requirements and/or first payment status Production reports by periods, branch/RB/IC/PB, products etc Quotation / Benefit Illustrations Financial Calculators E-Forms: Proposal Application and NB Forms – All RHB branches, RB/IC/PB info for login and access rights

Phase 1 Stages 2 Target completion 2 years after agreement signed – Claims enquiry – Data extraction for CRM, marketing and campaign analysis – Training calendars – Status of trainings completed by each RB/IC/PB and outstanding attendance – E-Forms Servicing Requests and Claims Forms New Agent Applications Trainings Application – Trainings attended and hours outstanding for the year

Phase 1 Stages 3 Target completion 3 years after agreement signed – Enhancing production reports by periods, branch/RB/IC/PB, products etc – Enquiry on the status of service/alteration requests – Clients are de-duplicated – TSAR per customer – Product Info – Policy Contracts – SOPs – Complaint log and enquiry – Bulletins with key updates – Circulars and Memo – system – Panel clinics and services provided

Phase 1 Stages 4 Target completion 4 years after agreement signed – E-Submission on NB – Riding on: – Single client view – TSAR per customer – Panel clinic

Phase 1 Stages 5 Target completion 5 years after agreement signed – A Phase 2 IT Platform Concept paper – Covers new system components and enhancement to the existing ones for better delivery of product and services – New operational methods in handling all business relationships and transactions – Fully endorsed

Budget for IT Investment and Resources For internal use by TMAsia StagesHardwareSystem FunctionsUnit CostResource Required TOTAL

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