Anna Rose Director for Planning and Transport Milton Keynes Council The Four C’s Creating an environment for investment

Clarity Consistency Confidence Communication The Four C’s

Clarity Be open and welcoming Be honest about the chances of success Be willing to share ideas, advice and opinion Be prepared to clarify with the client that your advice has been understood Be clear about further work required Be realistic about timescales

Consistency Everyone needs to be giving the same message – whatever that is The service should be the same even though the situations and outcomes may differ Clients should be able to rely on a set level of service being delivered Clients should enter the planning process with a reasonable expectation of the outcome Decisions should show that the LPA treat people equally and apply the same rules Work with the planning committee to drive through consistent decision making Make sure that you are consistently good

Confidence is built over time There is a need to build relationships both within your team and externally to gain confidence Fit the service you offer to the requirements of the business Confidence could mean the difference between a business locating in one area over another Poor practice will be retained in the memory far longer than the good Confidence boosts morale and further improves service Confidence

Communication is key Reputation can be gained and lost on the back of communication Communication is not just two way Lack of communication within the Council can be the most frustrating part of development LPAs have a role in working with stakeholders and Councillors to enable the best scheme to come forward Communication is an ongoing part of the delivery process Communication

Ansty Park Sainsbury’s Store Support Centre operational since ,516 sqm unit on site formerly occupied by Ericsson Extension of 16,659 sqm B1a floor space proposed in two new office buildings to provide facilities for up to 1200 employees Planning application received by RBC end Aug 2014, approved beginning Nov 2014 A need to be flexible on mix of B1a/b uses for this site - retention of high-technology aspect of the overall employment site, but important that B1a use permitted as contribution to sub-regional jobs

40ha site – allocated employment land of A45 close to Coventry Ryton Build to suit units of 100k – 500k sq. ft. and mix of B2 (e.g. JLR) and B8 (UK Mail) end users Site ‘stalled’ during recession but recent progress has been rapid: Units 3 (JLR) and 4 (LG) - outline approved Sep 2012, reserved matters approved May 2013 and completion in 2014 Unit 5 (Freeman) – reserved matters approved in just 7 weeks July/Aug 2013 and completion by end of 2014

Eden Park North Excellent strategic location off M6 J1 36ha employment site for B2/B8 allocated in 2011 Core Strategy Subdivided for 5 units – largest of which approved for 800,000 sq. ft. – likelihood of all B8 delivery Outline application approved Aug 2013 Infrastructure works commenced Autumn 2013 Unit RG-1 (pre-let to H&M) reserved matters approved Feb 2014 Unit complete by end 2014

New £25m UK HQ 11,635 sqm four storey building for B ha outdoor secure stock-in-transit area Application received and validated Jul 2012 following pre-application advice Decision issued Oct 2012 Completion new jobs, 650 jobs retained Volkswagen Financial Services Expansion /2015

New £70m bakery facility 250,000 sq. ft. warehouse and production unit Reserved matters received and validated Aug 2013 Decision issued Oct 2013 Viability considerations Completion new jobs Brioche Pasquier – Expansion 2014/15

Summing up Clarity Consistency Confidence Communication

Thank you for listening