Job Interviews: Making a Big Impression Nicole Korak MSN, FNP-C Senior Director, Quintiles

Impact in an Interview The interviewing process The importance of a resume Interview preparation Salary discussions Interview etiquette Behavioral based interviewing How not to get hired Closing the interview and follow up Objectives

The Importance of the Interview CommunicationConfidenceCompetition You have one hour to give your future employer confidence that you can perform the job duties

Resume reviewed Screening call – basic information Telephone or video interview Face to face interview (s) Interview Process

The Importance of the Resume The first step in the interview process Peaks the interest of the hiring manager Highlights your career experiences Reflects your attention to detail and your written communication abilities Your resume is YOUR marketing tool and will differentiate yourself from other applicants. It’s the future employer’s first impression.

Creating an Impactful Resume Bold Key Words Spell CHECK Include an and at least one phone number Easy to read No more than two fonts Avoid designs, multiple colors, pictures Proof read More than one page is OK Exclude distant roles that do not contribute to the current role The PURPOSE of a resume: to catch the eye of the hiring manager in order to receive an invitation to interview

Customize your Resume Job Qualifications High level of administrative and computer skills with the ability to create and produce reports and materials as needed Intellectual ability – conceptual, analytical, creative Results orientation – a commitment to success Excellent interpersonal skills Maturity – open and responsible when dealing with people and situations Ability to manage multiple tasks and frequent change Excellent presentation skills Strong professional presence Dress for success Bring examples Be prepared to give examples Ask if you will be presenting at the interview Highlight on your resume

Salary Discussion s Honestly answer questions regarding your current salary Be realistic Experience Current salary vs requested salary Research the areas industry average Employer investment in the interview Do you have to travel to the interview? Do not burn bridges - ever

Preparing for the Interview Research The company and the industry The role Develop answers to “How you accomplished…” Know your personal expectations of the position Bring to the interview: Copies of your resume Research Notes Questions Reference List

Interview Attire – Does it matter?

Invest in yourself! Wear this Professional Attire to include a jacket; preferably a dark color Clothes that do not need to be adjusted when sitting or standing Conservative jewelry, make up and little or no perfume Manicured nails Professional shoes Not that Clothes that are too tight or too short Unprofessional shoes Ear buds/blue tooth Casual clothing or clothing that would fit in well at a luncheon Night club makeup Unkempt nails and hair

Presence Arrive Early Introduce yourself first with a handshake and a smile Turn your cell phone OFF Attitude Be POSITIVE Be CONFIDENT in your skills Preparation Ask well thought out questions Prepare for behavior based questions Interview Etiquette

Conversational Interviewing Understand Responsibilities Managerial Style Interactive but not too comfortable What does success look like Future opportunities

Answering Interview Questions Be able to explain: Background, Skills & Experience Goals & Objectives – What are your future goals? What is your plan to reach your goals? Education & Training What have you done to further your career? Job Requirements Can you explain how your skill set would fit into the current job requirement?

Behavioral Interview Questions SOAR S ituation – Describe the Situation O bstacles – Describe the Obstacles A ctions – What Actions did you take to resolve the situation R esults –What happened because of your actions STAR S ituation – Describe the Situation T ask – What did you implement/change to address the situation A ctions – activity to address the situation R esults – The outcome/end results “The best predictor of future behavior is past behavior” Dr. Phil

Answerin g Questions Give me an example of a time … Tell me about a difficult …. What is the most challenging … Explain to me how you prioritize… You’ve told me that you love education – give me an example of how you have invested in your own learning….

DEAL BREAKERS Negative talk about previous employer Unprofessional/ Poor Communication Answering a call/texting Getting too personal Appearing non- committal Arrogance

Top reasons why people don’t get hired 1.Poor follow up 2.Overly ambitious 3.Poor understanding of the role 4.Failure to communicate clearly, concisely and in a compelling way 5. Not differentiating self from other candidates 6. Unable to follow directions in the application process

Clarify any unanswered questions Stay positive & enthusiastic Reinforce your interest in the role Ask when you should expect to hear from the company End the interview with reasons they should hire you Thank the interviewer for their time Request a business card if it has not been given Don’t forget to send a thank you note or The Interview Close

Follow up DO: Write a follow up Thank them for the opportunity to interview Reinforce your excitement DO NOT: Write more than a paragraph Try to re-answer questions Add personal information