Klaus Nylamo/City of Tampere eGovernment in Tampere Klaus Nylamo Project coordinator, eGovernment Tampere, 25th March 2004

Klaus Nylamo/City of Tampere ERP and eGovernment project From the beginning of 2004 Located in Financials and city strategy group Project Manager Anette Vaini-Antila –Project coordinator, Back office (erp) –Project coordinator, Front office (eGovernment) –Project specialist, eInvoice

Klaus Nylamo/City of Tampere ERP and eGovernment project Extending the electronic financials project –From financials to ERP (Enterprise Resources Planning) Back office –Implementing eService –strategy Front office –Completed by the end of 2008 –Ambitious objectives Dynamic / optimized ERP Real time customer service Control of Integration, and knowledge management

Klaus Nylamo/City of Tampere eGovernment – present situation and targets Definitions: eBusiness= electronic business of an enterprise eGovernment= electronic services by a municipality, electronic governance Electronic Business and Services –A way to improve and to create new transactions of goods, services and knowledge between organisations, customers, suppliers and other stakeholders. –A thinking and acting model that fundamentally affects organisational structures. –Survival and competitiveness requirement and source of motivation in the new economy. Not just a selection of techniques, technology, and enhancement efforts by a new way of acting Source: Anette Vaini-Antila/City of Tampere

Klaus Nylamo/City of Tampere eGovernment – present situation and targets The basis of initiatives Solutions based on strategy. eGovernance requires streamlining also in support activities: –processes, –organisational structures and –methods and tools. The role of technology is to connect the stakeholders inside and outside the organisation (=integration) in: –financials and human resources, –deepening the relations between citizens and customers, and –creating logistic networks. Source: Anette Vaini-Antila/City of Tampere

Klaus Nylamo/City of Tampere eGovernment – present situation and targets The key elements: –Electronic work methods crossing the organisational boundaries both in service and support processes eTampere eFinancials–project –Integrated systems ERP Portals Web-technology –Share of work based on Strategic importance and shared services Competence centre (shared accounting services etc.) Group administration (strategic lines, special cases) Sectors (core processes) Source: Anette Vaini-Antila/City of Tampere

Klaus Nylamo/City of Tampere ERP and eGovernment project More information: Project Manager Anette Vaini-Antila eGovernment Project Coordinator Klaus Nylamo ERP Project Coordinator Sami Rantanen