Migrating to IP? Why You Should Plan for E911 First Presented by Michael Anderson

Agenda Why Implement E-911? Considerations before deploying E-911 in a VoIP Environment What about Wi-Fi Phones? Flatten and Consolidate On-site Notification Q&A

Enterprise Network Topology Why Implement E-911? Ethical It is the right thing to do Protects the organization’s people Legal Enhanced 911 is being mandated across much of the U.S. Various mandates in AL, AR, CO, CT, FL, IL, KY, LA, MA, ME, MN, MS, TX, VA, VT, WA FCC VoIP Carrier Ruling (S428) Feb. 2008 FCC Notice of Inquiry for Broadband 2011 General Duty Clause in OSHA www.911etc.com/legislation Enterprise Network Topology Flatten and Consolidate Network Remote Sites (no local trunks) Mobile IP end-users Geographically Nomadic Softphone users

Who is Responsible? A Technical Requirements Document published in February of 2009 by NENA says that: The owner of or leadership of the organization who gains benefit from the services of an MLTS is ultimately responsible to ensure that the information contained in the PS/ALI database is accurate.

16 States with Current E-911 Legislation (Six States have legislation pending)

911 ETC Data Flow for Traditional TDM PS/ALI Solution E911 Database Scheduled Dynamic Directory Export PBX 911 Call Placed ISDN PRI Internet Selective Router 911 ETC Import Processor (E-Mate Auto-MAC) 911 ETC Export Processor (911 Call Center) Public Safety Answer Point 911 ETC Data Center Errors Regional ALI Data Center(s) 6

Considerations for E-911 within a VoIP infrastructure Network region maps VLAN configurations Cable plant diagrams Self-administration of MACs Mobile end-users Enterprise Network SIP Trunks MPLS Main hub sites Remote spoke sites Nomadic end-users

New Common Terms (VoIP) ELIN-ERL What is an ELIN? As defined by NENA: Emergency Location Identification Number ANI or pANI presented to the PSAP Emergency Response Location Network Region within the Switch? VLAN subnets? What is an ERL? A location to which a 9-1-1 emergency response team may be dispatched. The location should be specific enough to provide a reasonable opportunity for the emergency response team to quickly locate a caller anywhere within it. Location may be represented by one or numerous telephones.

E911 Zones using ELINs / ERLs

Considerations before deploying E-911 in a VoIP Environment. Free Mobility Discovery PBX Subnets Granularity Discovery Software Network Region map

Movement of the User During the 911 Call E911 and WI-FI Phone Wireless Access Point Location Could Give Incorrect Location Information Wireless AP Movement of the User During the 911 Call Wireless AP Wireless AP

911 ETC VoIPConnect Enterprise Diagram Communication Call Server (PBX) VPN CONNECTION Soft Phone SoftLoc Communication Call Server (PBX) Off Campus Phone 911 Call AES (Avaya) TSAPI SIP Handoff Location Dashboard Updates IP DISCOVERY IP Phone Registry Network Map (ELIN/ERL) Telco PS/ALI Data Centers On campus 1a: IP telephones are registered and are located by the IP discovery appliance. Extension movement is captured by discovery appliance and matched to appropriate ERL (ELE) 2: The 911 call is placed from any IP or TDM on campus extension 3: The call server ARS selects the appropriate SIP trunks and initiates a SIP handoff to the VoIP cloud voice positioning center while re-inserting the call into the correct PSTN selective router based on the pANI presented 4: The selective router, based on the pANI presented, routes the caller to the appropriate PSAP 5: From the ANI pushed, the PSAP initiates a PS/ALI data look-up and the detailed campus location is presented Off Campus 1: Location is inputted via the web-enabled location provisioning dashboard. With softLoc, a softphone user will be prompted to easily input their current address with near-real time validation to the PS/ALI database 2: The 911 call is placed via any extension residing off-campus 3: The call server ARS selects the appropriate SIP trunks and initiates a SIP handoff to the VoIP cloud voice positioning center while re-inserting the call into the correct PSTN selective router based on the pANI presented 5: From the ANI pushed, the PSAP initiates a PS/ALI data look-up and the correct off-campus address location is presented Note: Emergency onsite notification can be screen popped to various devices via an additional optional application Voice Positioning Center/Location Provisioning Server ERL #3 3rd Floor East Side IP PHONE PSAP (911 Call Center) Selective Router On Campus VoIP Phone 911 Call ERL #2 2rd Floor East Side IP PHONE Legend Pre-911 Call Location Updates On Campus Call Order ERL #1 1rd Floor East Side Active On-Campus 911 Call Path IP PHONE Active Off-Campus 911 Call Path Off Campus Call Order

Emergency Onsite Alerts

Flatten, Consolidate, and Extend (PS/ALI location updating) Verizon N. Data Center Chicago New York AT&T SBC Data Center AT&T CA Data Center Cleveland VA / DC Verizon S. Data Center San Diego Honolulu

Flatten, Consolidate, and Extend (SIP and VPC location updating) Enterprise Node #2 Verizon N. Data Center Chicago New York AT&T SBC Data Center VA / DC AT&T CA Data Center Verizon S. Data Center San Diego Enterprise Node #1 Honolulu

Mobile + Remote User location Identification SoftLoc Screenshot Tour The following is a visual tour of the SoftLoc application and its Configuration Server: User enters location details and clicks “validate”

SoftLoc Screenshot Tour, cont. The user has closed the interface and has not chosen a location. SoftLoc has terminated the configured application because a location has not been provisioned. The monitored application and termination settings can be set from the configuration server(s).

VoIP-VPC E-911 Emergency Services Features to Consider Support of all emerging technologies Start-up and Maintenance Costs - TCO Automation and accuracy Address validation success and efficiency Ease of integration (PBX agnostic) Speed to deployment (time to compliance) Customization capability Coverage and Connectivity options Responsive Customer Support

911 ETC’S Customers: Client case-studies at www.911etc.com U.S. General Services Administration ROCKEFELLER CENTER Client case-studies at www.911etc.com

911 ETC Provides: Full time customer support with a trouble ticketing process Campus IP Discovery Appliance/software Ongoing scheduled database management services Synchronized error correction and status reconciliation Data and event reports available upon request Full data back-ups Emergency Onsite Notification Data file processing logs and notifications Interface support with Telco contacts for routing issues Testing support E911 database design consulting Custom data loaders to accommodate client database needs PSAP and Telco coordination and administration

911 ETC: Contact Information Michael Anderson 425-444-7990 manderson@911etc.com www.911ETC.com

911 ETC/Bandwidth Platform Differences Services all carriers on single, integrated platform Dynamic Geospatial Routing – Routing decisions made at time of call based on real-time X,Y coordinate of caller and PSAP boundary; automated and dynamic Dynamic Address Validation – Efficient and intelligent with a 98% or better validation success rate on average Emergency call center (ECC) for NRFs and I1 calls 100% (93% Enhanced) Coverage in US, Canada, Puerto Rico Fully-redundant nationwide network SIP or ISDN PRI interconnection capable