ECF – A GLOBAL SOLUTION? 25 October 2007 Gordon Street TPE2.19

1 Marsh TOPICS  Current volumes  Status & developments to date  Next steps  Benefits  Challenges  Your role ?

2 Marsh INTER-ACTIVE QUESTIONS  Do those London market insurers present believe that ECF in its current form will improve the handling of marine claims? 1. Yes 2. No  Do insurers and experts present believe that the development of ECF will assist communication and co-operation between all parties involved in the claims process? 1. Yes 2. No

3 Marsh CURRENT VOLUMES AT LLOYD’S First week October 2007 (All business categories)  45% of In-Scope  35% of all claims  44 Live Brokers (79% total claims volume)  49 Brokers to implement by end of 2007 (Potential total 98% total claims volume).

4 Marsh INSURERS PARTICIPATION TO DATE  39 out of 43 Managing Agents  12 IUA companies live or implementation  32 IUA companies demo or discussion  Marsh Marine approx 80% of In-Scope

5 Marsh OBJECTIVE  Global trading  Desktop to Desktop delivery  Changed method of delivery of claims information

6 Marsh FIRST PHASE  Brokers (some)  Lloyd’s  Xchanging repository  ACCORD Global standard

7 Marsh SECOND PHASE  Lessons learned & developments needed  Broker take-up  IUA companies

8 Marsh FUTURE  Remaining Brokers  All IUA companies  Other improvements/developments  Insurers outside London Market  Experts/service providers

9 Marsh BENEFITS  Speed of delivery of information  Easy access to file for all parties  Structured data  Audit trails  Claims management opportunities  Easier communication between everyone

10 Marsh CHALLENGES  Cultural issues  Use of face to face discussions  Reduce paper  Manage inboxes/set priorities  Service levels & resourcing  Time taken to process  Training  Followers questions : delays & problems?

11 Marsh THE OPPORTUNITY  All marine claims practitioners  Brokers  Lloyd’s underwriters  IUA companies  Other insurers  Experts

12 Marsh CONCLUSION