Annual General Meeting 2010

Stuart Rose - Chairman

Agenda  Introduction  Business overview  Marc Bolland introduction   Q&A  Resolutions

Your Board Louise Patten Non-Executive Director Jeremy Darroch Non-Executive Director Martha Lane Fox Non-Executive Director David Michels Deputy Chairman Stuart Rose Chairman Kate Bostock Executive Director General Merchandise Steven Holliday Non-Executive Director Amanda Mellor Group Secretary and Head of Governance Ian Dyson Group Finance and Operations Director Jan du Plessis Non-Executive Director Steven Sharp Executive Director Marketing Marc Bolland Chief Executive John Dixon Executive Director Food

Financial review  Sales of £9.3bn 1, up 3.2%  UK up by 2.9%, International up almost 6%  Grown market share in clothing to 11%  Profit before tax 2 £632.5m, up 4.6%  Earnings per share p, up 7.1%  Full year dividend 15p per share, level with last year  1% total growth in costs = saving of £145m  Capital expenditure £389m 1 Income statement shown on a 52 week basis 2 Before property disposals and 52 weeks

Store modernisation LiverpoolBath

Q1 update  Q1 performance shows continuing progress made by team over previous year  Group sales up 4.4%  UK sales up 4.8% and 3.6% on a like for like basis  Good start to financial year but we remain cautious about outlook

General Merchandise  Sales up 4%  Like-for-like sales up 1.6%  Grew market share in clothing to 11% with gains in all areas

Womenswear

Menswear

Lingerie

Kidswear

Home

Energy

Food  Food sales up 1.8%  Six quarters of improving like-for-like sales  Increased promotional activity in a very competitive market

Lowering prices

Promotions

Food - Simply Fuller Longer

Food – Summer Grill Range

Branded Food

Multi-channel  Strong growth – 27% up  Continuing to grow market share  Second largest retailer of online clothing

Shop your way

International  Solid year  Continue to open new stores  Doing well in Czech Republic and Russia  Four new stores opening in India

International Mantri Mall India

International Hong Kong Food Store

Plan A  Delivered a £50 million contribution to profit  Extended in March 2010 with 80 new commitments  Continued focus on climate change, waste, sustainable raw materials, fair partnerships and health  Plus making Plan A how we do business and involving our customers World’s Most Sustainable Major Retailer by 2015

Plan A – Highlights  Carbon emissions reduced by 8%  Store efficiency improved by 20%  Reduced our packaging by 36% in GM and 20% in Food  Sent 33% less waste to landfill  Invested £13.2m in community projects  Raised £2m through Oxfam Clothes Exchange

Project 2020: Supply chain  Delivered £35m of savings  New Bradford distribution centre due to open next week  Made good progress in direct deliveries in our international operations

Project 2020: IT  New stock systems already rolled out in 275 stores  New point of sale working well with full scale roll-out due to begin shortly  Good progress made, huge amount of change to come

Summary  Positive increases in: –General Merchandise –Food –International –Multi-channel  Firm control of margins, costs, debt and capital expenditure  Well positioned for the future; but outlook remains uncertain

Annual General Meeting 2010 Marc Bolland – Chief Executive

Annual General Meeting 2010

Stuart Rose - Chairman

The Bid

Your support

M&S 2004

Modernising M&S

Improving our product

Cut to full screen wide shot of twiggy and SR

Logistics

From…

…To

Your M&S

Good outcomes

Plan A launch

Plan A

Global banking crisis

Return to quality

ValueService Innovation Quality Our values Trust

Celebrating 125 years

 Added nearly £2bn of sales  Grown market share in clothing  Increased margins  Removed £400m of costs  Invested £3.4bn in the business and £2bn in stores  Returned £4.6bn to shareholders

Top three questions  Succession  Remuneration  Shareholder perks

Top three questions  Succession  Remuneration  Shareholder perks

Questions & Answers

Annual General Meeting 2010

Resolutions

Vote Now  Inserting your smartcard Make sure the arrows at the bottom of the smartcard are inserted and facing you

Casting your vote  To cast your vote, press the appropriate button on the handset For example to vote FOR press button 1

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Casting your vote  If your smartcard is not inserted correctly during a vote, a warning will appear

Split voting

Resolutions

Resolution 1 Receive Annual Report and Accounts

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 1 Receive Annual Report and Accounts

Vote closed Resolution 1 Receive Annual Report and Accounts

Resolution 1 Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Receive Annual Report and Accounts

Resolution 2 Approve the Remuneration report

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 2 Approve the Remuneration report

Vote closed Resolution 2 Approve the Remuneration report

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 2 Approve the Remuneration report

Resolution 3 Declare final dividend

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 3 Declare final dividend

Vote closed Resolution 3 Declare final dividend

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 3 Declare final dividend

Resolution 4 Re-elect Sir Stuart Rose

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 4 Re-elect Sir Stuart Rose

Vote closed Resolution 4 Re-elect Sir Stuart Rose

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 4 Re-elect Sir Stuart Rose

Resolution 5 Elect Marc Bolland

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 5 Elect Marc Bolland

Vote closed Resolution 5 Elect Marc Bolland

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 5 Elect Marc Bolland

Resolution 6 Elect John Dixon

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 6 Elect John Dixon

Vote closed Resolution 6 Elect John Dixon

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 6 Elect John Dixon

Resolution 7 Re-elect Martha Lane Fox

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 7 Re-elect Martha Lane Fox

Vote closed Resolution 7 Re-elect Martha Lane Fox

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 7 Re-elect Martha Lane Fox

Resolution 8 Re-elect Steven Holliday

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 8 Re-elect Steven Holliday

Vote closed Resolution 8 Re-elect Steven Holliday

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 8 Re-elect Steven Holliday

Resolution 9 Re-appoint PwC as auditors

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 9 Re-appoint PwC as auditors

Vote closed Resolution 9 Re-appoint PwC as auditors

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 9 Re-appoint PwC as auditors

Resolution 10 Authorise Audit Committee to determine auditors’ remuneration

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 10 Authorise Audit Committee to determine auditors’ remuneration

Vote closed Resolution 10 Authorise Audit Committee to determine auditors’ remuneration

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 10 Authorise Audit Committee to determine auditors’ remuneration

Resolution 11 Authorise allotment of shares

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 11 Authorise allotment of shares

Vote closed Resolution 11 Authorise allotment of shares

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 11 Authorise allotment of shares

Resolution 12 Disapply pre-emption rights

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 12 Disapply pre-emption rights

Vote closed Resolution 12 Disapply pre-emption rights

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 12 Disapply pre-emption rights

Resolution 13 Authorise purchase of own shares

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 13 Authorise purchase of own shares

Vote closed Resolution 13 Authorise purchase of own shares

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 13 Authorise purchase of own shares

Resolution 14 Call general meetings on 14 days’ notice

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 14 Call general meetings on 14 days’ notice

Vote closed Resolution 14 Call general meetings on 14 days’ notice

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 14 Call general meetings on 14 days’ notice

Resolution 15 Authorise the Company, and its subsidiaries, to make political donations

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 15 Authorise the Company, and its subsidiaries, to make political donations

Vote closed Resolution 15 Authorise the Company, and its subsidiaries, to make political donations

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 15 Authorise the Company, and its subsidiaries, to make political donations

Resolution 16 Adopt New Articles of Association

Please vote 1, 2 or 3 1 For 2Against 3Withheld Resolution 16 Adopt New Articles of Association

Vote closed Resolution 16 Adopt New Articles of Association

Result is indicative For 99.1 % Against 0.9 % % of capital instructed Votes withheld 21.9 % 1,418,564 Resolution 16 Adopt New Articles of Association

Voting Card

Annual General Meeting 2010

Resolutions

Annual General Meeting 2010

Feedback welcome   Marks and Spencer Group plc Waterside House 35 North Wharf Road London, W2 1NW  Shareholder queries:  Customer services:

After the Event  Please leave your handset and Smartcard on your seat at the end of the meeting

Thank you

Feedback welcome   Marks and Spencer Group plc Waterside House 35 North Wharf Road London, W2 1NW  Shareholder queries:  Customer services:

Feedback welcome   Marks and Spencer Group plc Waterside House 35 North Wharf Road London, W2 1NW  Shareholder queries:  Customer services: