JumpStart Kick-off Meeting June 16, 2010 Niraj Shah Kace KBOX Coach

KACE Confidential 2 Agenda  Introductions & Goals  Information Gathering  JumpStart Curriculum  Session Schedule  Kace Support and Kontinuing Education  Your KBOX Contacts

KACE Confidential 3 Introductions  Niraj Shah – The Vantage Group, LLC The Vantage Group is an information security solution specialist. Vantage has had over a decade of experience helping clients throughout the Southwest address pressing data security issues. Vantage delivers data security solutions and the foundational infrastructure technology to support those solutions, helping clients develop cost effective data security programs. Vantage is a trusted partner of leading security firms including Symantec and Checkpoint. Vantage also partners with smaller firms offering unique security technology that address particular application, database, and endpoint data security issues. Vantage also delivers system administration and management solutions to support comprehensive security programs. Vantage designs, implements, and supports data security solutions with a cadre of certified professionals. Vantage also delivers customized training both at customer sites as well as in the corporate headquarters training facility in Long Beach, California.

KACE Confidential 4 Goals for Training  My goals for this training Ensure I have a clear understanding of your environment and objectives Communicate any prerequisites we may need before we start the session Enhance the prepared material with best practices gleaned from hundreds of Kbox deployments Ensure that by the end of the training sessions you are delighted with your selection of the Kbox and confident in its day to day operation Review the multiple options you have for ongoing support  First 5 LA team introductions

KACE Confidential 5 Information Gathering  KBOX Priorities  Your environment  What have you done so far?  Training Hours: 4 hours

KACE Confidential 6 JumpStart Curriculum  Core Training Sessions Provisioning, Inventory and Labels Software Distribution, and User Portal Patching, and Reporting Scripting, and Dell/Tuning  Extended Training Sessions Asset Management Help Desk Kontainers  Integrated training sessions Security Enforcement

KACE Confidential 7 JumpStart Assumptions  All sessions are carried out using WebEx and a conference bridge  Core curriculum is designed to be completed within 30 days of KBOX delivery and 60 Days for full completion per EULA.  Changes in scheduled session times should be made 48 hours in advance

KACE Confidential 8 Jumpstart Schedule MilestoneDelivery Date Kick-off Meeting5-Jun Session One: KBOX Setup, Agent Deployment, Inventory & Labels Session Two: Patching and Software Distribution Session Three: Scripting, User Portal & Reporting Session Four: Help Desk MilestoneDelivery Date Kick-off Meeting06/16 Session #1: Setup, Inventory, Agent Install and Labels06/24 Session #2: Software Distribution and User Portal06/30

KACE Confidential 9 Kace Support Multi Channel Support Options 24 x 7 Support portal containing FAQs, whitepapers and tutorials :00 AM-6:00 PM PST M-F Telephone

KACE Confidential Kace Kontinuing Education  Free to new and existing customers  Twice each week Tuesday and Thursday at 10 AM Pacific Time  Each hour-long session focuses on a different aspect of the KBOX 1000 or KBOX 2000  View the calendar and register for upcoming sessions at under the Training Center tabhttp://kace.webex.com

KACE Confidential 11 Kace Team Contacts Team MemberContact Information Niraj Shah KBOX Coach Phone: x104 Celia Moore Training Coordinator Phone: Nathan Fluegel Director of Education Phone: Dan Wohlgemuth Customer Support Manager Phone:

Thank You