Business Communication Bingham High School Hardman

 Be able to explain the importance of communication to you and to business.  Be able to describe the main challenges facing business communicators today.

 Businesses want and need people with good communication skills.  Without exception, communication (especially written communication) ranks at or near the top of the business skills needed for success.

 Communication is the most used skill in almost every job. How you communicate your accomplishments to others is a reflection of the quality of your work. Sure, you must know how to do your tasks to accomplish great results, but that is only a portion of professional success. Good communication skills are required to report your results to others, persuade colleagues to take action, and (most importantly at review time) sell your successes to management. Don Zatyko, Lead Project Manager Kaiser Permanente

 Communication is essential to building trust and teamwork among employees. To become a successful leader, you must have a great team. Just look at Michelangelo. He didn’t paint the Sistine Chapel by himself, but with the help of his team. It is considered one of the best works in history. It’s all about the team. Mark Federighi, Director of Retail-Northern California, Pepsi Bottling group

 Your message will get lost if it’s not clear, concise, and high impact! Get to the point quickly, let the recipient know exactly what you want, and use attention- grabbing techniques whenever possible. Amy Betterton, Director of Information Technology, San Diego Hospice and Palliative Care

 Communicating is key to any successful relationship, both professional and personal. Without proper communication skills, it is difficult not only to meet your goals but also to explain your progress on meeting them. In my experience, those who are the most successful at any level are those who can articulate well and communicate effectively. Katie McPhee, Marketing Manager, Intuit

 The ability to communicate effectively in today’s business environment is essential across all industries and is required through a diverse number of communication channels. Ultimately, it is the sole distinguishing characteristic in the formation of professional perceptions. David M. Seaton, Managing Broker, Reality Consulting Group

 Surveys show that, in the opinion of their employees, even managers and executives who think they communicate well actually fall short.  Effective communicators are, therefore, in high demand.  Search “communication skills” in the Occupational Outlook Handbook. Every type of professional job will come up on the results list.

 “Whatever position you have in business, your performance will be judged largely on the basis of your communication ability. And that ability will be on display in today’s media-rich business environment.

  Audio & video  Reports  Proposals  Presentations  Even IM’s

OPPORTUNITIESBARRIERS Good Communication Skills Positive Rewards and Advancement Greater Need for improving your Communication Skills

 Every business, even a one-person business, is actually an economic and social system!

Employees Supervisors Executives Owner or Pres.ProductionEmployee Marketing/SalesSalesman

Employees Supervisors Executives Owner or Pres.ProductionEmployee Marketing/SalesSalesman

 All of this communicating goes on in business because communication is essential to the organized effort involved in business.  Simply put, communication enables human beings to work together.

 There are three specific challenges that face businesses today! The ongoing development of new information technologies. The increasingly global nature of business. The growing diversity in the workplace and in the types of workplaces.

 According to businesspeople, educators, & librarians students need to develop these four types of literacy to do knowledge work. Verbal literacy Information literacy Technological literacy Visual literacy

 Working with those from other cultures is likely to be in your future. 1. Your assumptions about business and communication are not shared by everyone. 2. Business people from other countries may have different attitudes about punctuality and efficiency.

3. They may differ from you in their preference-or lack thereof-for directness and show of emotion. 4. The core features, such as their preference for individualism or collectivism, their religious beliefs, their political environment, their idea about social hierarchy, and their attitudes toward work itself can make their view of how to do business quite different from yours.

 Businesspeople, from whatever country, generally share certain goals and values.  It will be your job to as a cross cultural communicator to learn about and honor others’ cultural orientations in a way that both partners can work together for mutual benefit.

 We will continue to see more diverse workplaces. Involving; Both sexes Various cultures All ages working together!  Each of these factors are fueling the need to handle diversity on a daily basis.

 Because of these diversity issues and others, company structure both socially and structurally are causing a demand for a myriad of organizational structures.  What would be some of the reasons that this would be important?

 “Research has shown that a diverse group of people from different parts of the world with different life experiences create prosperous organizations.”  “That said, we know that friction between ethnic groups can be very strong and possibly carry over into the workplace. It can be mitigated through training and clear communication from leadership to create a successful diverse team climate.” Source: “Diversity, Thinking Globally, Recruiting Locally,”

 It is the increased focus on ethics and social responsibility.  How do you think these play a part in the communication aspects of business?