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Vodafone may lose around 100 permanent customer service staff extend the graveyard shift to 7.30am and increase outsourcing with a call centre inside Philippines.

The proposal, outlined in the internal document obtained through the Herald, is an element of a restructuring required to bring 200 to 250 job cuts.

How maybe you have found Vodafone's support services? us here The consultation document, offered to vodafone customer care number support staff the other day, said average revenue per customer was falling plus the firm was forecasting a 2 percent year-on-year revenue decline.

vodafone prepaid customer care number vodafone prepaid customer care number head of external communications Craig Jones said 50 to 100 contract customer satisfaction roles may also be affected.

In consumer mobile, the quantity of prepay and on-account support roles could be cut from 100 to 55, with 29 related contract roles also set for being terminated from the end of the month, in accordance with the document.

The document said the number of customer support team leaders would drop from 34 to 19, while six customer fault escalation roles and 15 fixed technology positions would also go.

"That's the main one area that directly concerns users," he was quoted saying. "But... consumers can certainly make a choice if they end up receiving bad service from supplier then they have got plenty of other suppliers to attend.“ for more info of visit here other competitor customer care number visit here

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