All NCAS-staff update

Agenda Key activity data Update on decisions from SMT and COG Recruitment update CEO update from Helen Vernon Customer evaluation – introduction to principles and next steps Focus on an NCAS product or service – Advice service Seeking your feedback… Learning and development opportunities for NCAS staff.

Key activity data (FY15/16 to date) AreaActivity summary Advice232 new referrals AssessmentsFull assessments 3 assessment reports issued and a further 4 being finalised 4 clinical assessment visits confirmed and in pipeline A further 14 visits being planned Assessment of behavioural concerns 1 Assessment report to be issued shortly 1 Assessment being planned Assessments on hold 2 assessment cases continue to be monitored while currently on hold Support to cases proceeding to FtP hearings 9 cases are currently being supported in this activity Back on Track12 Action Planning Frameworks completed and 8 Action Plans issued FY 15/16 to date GDC Clinical Review 109 clinical reviews delivered HPANs17 current active alert notices (NB: 34 open in May 2015) Education workshops 22 delivered (23 anticipated in next two months)

Update on decisions from COG Cases to note HPANs Procedures for dealing with notification of suspensions and exclusions A&I workplan and handover Information sharing Meeting requirements for medical revalidation as a designated body Updating the NCAS website Assurance mapping and risk management Recruitment Next meeting: Business as usual update; reporting to COG; KPIs and MIs for Case Support and A&I functions; monitoring of assessments involving legal proceedings

Update on decisions from SMT Sign up to Safety & various progress reports Annual Accounts & Annual review – preparation, progress & construction of the documents Policy Development & review – this has included FOI, Recruitment, Parental Leave & Learning and Development Policy Developing a Communications and Stakeholder Engagement Strategy Preparing for Board meetings & Away days Planning for the election and the new Government Investors in People

Recruitment update Timescales Clara CooperTeam Leader, Assessment & Interventions (29/06/15) Jonathan PughTeam Coordinator – Wales (01/07/15) Ren StephenTeam Leader, Case Support (08/07/15) Yvonne JamesCommissioned Services Manager (20/07/15) Professor Linda Prescott- Clements Lead Assessment & Intervention Adviser (10/08/15) Richard CreamerSecondment, Hill Dickinson, for specialist policy secondment (August 2015) Assessment & Intervention Manager Interviews taken place. Offers being made. May still have vacancies Assessment & Intervention Coordinator Interview 30/06/15 Case Officers (2WTE)Interviews 01-02/07/15 NCAS DirectorInterview 02/07/15 Policy & Projects ManagerClosing date 03/07/15. Interview 22/07/15 Commissioned Services Officer Interview in July 2015

First aiders Ayodeji Akande Narinder Mehmi Natasha Nestors Fire wardens Staff Engagement Group members

Chief Executive Update July 2015

Summary External environment Internal changes Communications survey Investors in people

New Government 10

Changed Sponsorship Team David Williams Pat Mills Michael Richardson Henry Sellers Emma Addy Iain Kearney-Hamilton 11

Activity -Publication of our Triennial Review and implementation of recommendations -Review of our Regulations and Directions -Informing options to reduce the costs of litigation -Review of our role in relation to patient safety -Continued expenditure pressures 12

Internal changes Strengthening our team Recruiting a Director of NCAS – interviews, 2 nd July

Communications survey

Investors in people

Investors in people

Questions?

Customer evaluation Remember this?: Programme management of services: Running the service (and ensuring it meets the specification) Reporting on activity Seeking and responding to customer feedback Modifying the service Evaluating the impact and value for money/ROI Training and supporting staff Each service function lead to participate in training session in the Summer to develop customer evaluation (internal and external for each product and service) Please discuss in your team meetings – how can we do this? What is important to measure? Which customers are priority?

Focus on and NCAS product or service: ADVICE

Update on the Advice Service Since the Deloitte Review we have: Enhanced adviser resource Developed a regional model of allocating advisers Created an ontake system Strengthened managerial accountability Adopted a more integrated approach across NCAS.

Work in progress Advance programming of work Co-ordinated approach to agreeing interventions Improving earlier case intervention Reducing routine unnecessary follow ups Exploring how we can provide external evaluation of our work Product development

Types of advice cases General enquiries Procedural guidance Facilitated discussion Mediation Team Review Some examples of cases…

Advisers have supported the following events in the last 15 months NUMBER OF EVENTS BY WORKSHOP APRIL JUN 2015 Apr- 14 May- 14 Jun- 14 Jul- 14 Sep- 14 Oct- 14 Nov- 14 Dec- 14 Jan- 15 Feb- 15 Mar- 15 Apr- 15 May- 15 Jun- 15 Total Apr 2015 to Jun 2015 Total Reported for FY14-15 Case Investigator (In House) (2 Days x 2 Trainers) Case Investigator (Public) (2 Days x 2 Trainers) Case Manager (In House) (1 Day x 2 Trainers) Case Manager (Public) (1 Day x 2 Trainers) Managing Concerns (In House) (1 Day x 1 Trainer) Managing Concerns (Public) (1 Day x 1 Trainer) Other External Education Events/Presentations (Based on average of 1/2 day) Grand Total * Event data shown in number of training days * Data excludes support by associates`

Seeking your feedback…

Learning and development for NCAS staff Management Development Programme Technical/Specialist Training incl corporate induction, tailored individual induction technical training and learning lunches Performance appraisal and Personal Development Plans Skills-based programmes Bespoke and tailored programmes for specific groups of staff Staff support and wellbeing Mandatory and statutory training Learning Champions Network – NCAS representatives include Martin Beckett, Christine Hopton and Natasha Nestors