1 „ WORKPLACE STRESS – PREVENTION OPPORTUNITIES “ STRESS

2 Ing. Lenka Svobodová Occupational Safety Research Institute, p.r.i.

3 SUMMARY Project Introduction Focus: civil servants and public administration employees - anonymous questionnaire (basal data) - interesting findings - selected summary results Work with computers Options, suggestions, recommendations

4 STRESS AT WORK REPRESENTS ONE OF THE SERIOUS PHEENOMA INFLUENCING SATISFACTION, WELL-BEING AT WORK, HEALTH OF WORKERS AND CONSIDERABLY IMPACTS ON PRODUCTIVITY AND WORK QUALITY

5 Trend – change of risks

6 Employment in sectors

7 Project „Workplace Stress – prevention opportunities“ Project leader: Occupational Safety Research Institute, p. r. i. Period: 10/2008 – 10/2009 Financed by: Ministry of Labour and Social Affairs of CR Aim: to identify the most frequent and significant (psychosocial) stressors existing in the workplace, assess their significance and to propose such measures which would restrict or eliminate their impact accordingly

8 The main research spheres I. Public Administration (Presidency of CR to EU – EUPAN/TUNED – Social dialog) The content is stress, disproportionate load and other negative aspects - violence, harassment at work in public administration among civil servants especially II. Labour Inspection - personally focused on labour inspectors III. Labour Inspection – focused on their inspections in firms (controlling and advicery work in the field) IV. Hazardous working environment – mapping of its existence and areas the most endangered by such risks (sectors, profession).

9 Civil servants and public administration employees Questionnaire - „How do civil servants and public employees subjectively perceive stress caused by working environment and working conditions“ The result of mutual co-operation of Human Resources of Ministry of Interior of the CR, Trade Union of State Bodies an Institutions and Occupational Safety Research Institute, Prague, p.r.i. Questionnare consisted of 88 questions (14 of them targeted the mobbing) + 5 questions (injury and illness + 3 the most serious problems for the participant Sex, age, education (anonymous survey) Survey took place in the last months of 2008 and spring 2009

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11 AGE (% respondents)

12 SEX (% respondents)

13 EDUCATION (% respondents)

14 INTERESTING AND WARNING FINDINGS

15 WORK WHEN BEING ILL

16 HOLIDAY ON SICKNESS

17 STRESS PREVENTION My employer does a lot for stress prevention and he compensates an extreme work load (training, on job training, relaxing programmes, improvement of the workplace, work conditions …)

18 SUMMARY RESULTS Civil servants and public administration employees are positive about the character of work (80-90%)  Work is interesting (81 %), demands to think, attention, reliability (85 %), employee knows what is expected (91 %) and they like their work (81 %)  Bullying and mobbing is not perceived by 80% of employees, sexual harassment by 95%; sex and age discrimination does not concern 87 % of employees

19 Civil Servants and Public Administration employees in CR 81,7% of them do not know or doubt about work career; 43% doubt if the work is definite; 20 – 40 % of employees speak about the heavy work load from next reasons:  20% excessive stress  38% time pressure  38% conflicts  25% high responsibility  30% low self-fulfilment  16% bad organization and work management STRESS

20 Up to 40 % is not satisfied

21 Re-organisation and employee reductions are the main causes why I feel overloaded by rising number of agendas and activities all the time

22 THE MOST SERIOUS PROBLEMS 1.I perceive troubles most probably caused by work with PC (hands, wrists, back, cervical spine, …) 2.I often feel my eyes very tired 3.Re-organisation and employee reductions are the main causes why I feel overloaded by rising number of agendas and activities all the time 4.I work with PC most of my working time (I am sitting in front of the screen)

23 HAZARDS AND FUTURE PROBLEMS Musculosceletal disorders connected with work (MSD) mean fysical disability of systems, muscles, joints, tendons, ligaments, nerves, bones and localized blood circulatory system, caused or deteriorated mostly by work and environment where is work done. Expenses connected with MSD are enormous but MSD prevention is possible and that is why necessary action must be taken to enable easier return to work.

24 Work with information technologies – most of the working time I work with PC

25 Most of the working time I work with PC

26 I work with PC most of my working time

27 Detailed view With PC most of the working time work women (90%), compared to men (80%) Tired eyes are problem for 78 % of women compared to 64 % of men Problems connected with MSD are perceived more by women (74%) compared to men (58%)

28 Modern technologies, electronic processes of requests, submissions, agendas etc. save my time, energy, prevent routines... NO – 28,6% YES – 47,9% NEUTRAL – 23,5%

29 TIME AND ENERGY SAVINGS, ROUTINES PREVENTION Positively is valued more often by men (50,3%) compared to women (47,4%)

30 SUMMARY OF THE FINDINGS Work with computers (eyes, MSD) Re-organisation and employees redundancy Employer does not support stress prevention Low perspective for work career Time pressure Conflicts with clients Wrong communication Corruption Information technologies do not save time and work

31 Next steps FORUM OF THE GOOD PRACTICE Stop stress and violence! NEW MEASURES PROPOSED

32 IDEAS, PROPOSALS, RECOMMENDATIONS RISK PREVENTION, WORK CULTURE, WORK ENVIRONMENT, WORK CONDITIONS, ERGONOMICS, WORK AND REST REGIMES, RELAXATION CO-OPERATION WITH COMPANY´S PREVENTION CARE FACILITIES WORK MANAGEMENT AND ORGANISATION COMMUNICATION, DISCUSSION, NEGOTIATIONS CHANGE MANAGEMENT INFORMATION, EDUCATION, TRAINING IT COMPETENCE AND MANAGEMENT CONTINUAL TRAINING

33 „EMENTHAL CHEESE“ Model THEORETICAL MODEL - CAUSALITY OF AN AGRESSIVE ACT

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COMPUTER ERGONOMIC

40 THANK YOU FOR YOUR ATTENTION