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This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Ensure the success of your key initiatives Select the right products and get the best terms and pricing Run a world-class IT organization Stay current with important innovations Connect with valuable peers Get an unbiased, outside perspective on best practices, contextualized to your situation Save time through our proactive delivery Lessen the risk of critical product decisions Negotiate money- saving terms and conditions Utilize your resources more efficiently by “extending” your team Lead your team more effectively by including them in research delivery Know what emerging technologies and trends mean for your organization Cut through information overload and hype Utilize peer experiences to test your thinking and avoid costly mistakes Extend your network Value How We Help You

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© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. Save 19% of overall IT costs by understanding the best in class metrics; know what your IT spend should look like as % of Revenue and operational budget Use one trusted, unbiased source for all your due diligence – lead with confidence We can provide realistic insight into project timelines and provide the best practices to contribute to their on time, on budget delivery Benchmarking / IT Key Metrics Decision Confidence Improve Project Delivery How much would it cost to staff 906 IT subject matter experts? 1 Full-Time Employee with more than 25 years IT experience? 1 Consultant? Average decisions in small-midsize organizations take 8-9 months, Gartner reduces that decision time frame by 30 – 60% Save 20-30% on your total spend by analyzing the Total Cost of Ownership, ROI & Benefits, Scope & Risk We review hardware, software, telecom & services contracts / proposals yearly - we find savings averaging 10-20% in: 90% of Telecom; 75% Hardware & Software Cost Avoidance Contract Savings Time is Money Head Count/Staff Extension Immediately understand IT process maturity and improvement steps Maturity Assessments Understand what other organizations like yours are spending or what you should plan for resources for individual projects Budget/Staff Justification Immediately know best in class unpublished price, terms, conditions, service levels, clauses, etc. Contract Negotiations Gartner ROI

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 4 Initiative Example Resources Business Value Example Engagement

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6 JulAugSeptOctNovDec am RESEARCHADVICE TOOLS / CASE STUDIES PEER INTERACTION G REVIEW AND PLAN Vendor Selection Milestone Vendor Negotiations Implementation / Execution Decisions SunnyDelight PEER Symposium Contract Review IT Budget Tool IT Score- “IT Maturity” Workshop Contract Review Analyst Call ERP Vendor Selection Ki RESEARCH Controlling ERP Costs Research Gartner Analyst Call ERP Implementation Processes PEER Interaction~ SAN Solutions Ki RESEARCH ERP Implementation Research Ki RESEARCH ERP Strategies Research Ki RESEARCH ROI Maximization Via ERP Research Change Management / Training Milestone Sunny Delight Key Initiatives Milestones/Deliverables Milestone

This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner for Industry IT Leaders Gartner Service Levels

This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorized recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. 8 Unlimited access to Gartner for IT Leaders Research Unlimited Analyst Inquiries Unlimited Peer Connect Unlimited IT Score Maturity Assessments Unlimited IT Key Metrics Data Unlimited Business Wizard Unlimited Toolkits (best practices, case studies, RFP/RFI templates) Access to all Gartner Diagnostic Tools Gartner for IT Leaders: Advisor Advisor: Kate Nangle Year 1: 40,000 Year 2: 42,000 Pricing *Pricing valid until 10/31/2014 Proposed Gartner Services Sunny Delight