Conflict and Negotiation Martha Reavley, Ph.D. The Odette School of Business University of Windsor

n Enemies are so stimulating. n ~Katharine Hepburn

Topics of Discussion n Win as much as you can n Sources of Conflict n Emergence of Conflict n Conflict Handling Intentions n Conflict Management Techniques n Conflict Management and Teams n Negotiation

Topic One n Win as much as you can

Conflict: Pros and Cons n PROS: n Brings about change n Facilitates cohesiveness n Improves group and org. effectiveness n Brings about constructive tension n CONS: n Negative consequences can be devastating n Conflict works against effective team work n Competition not conflict is good for organization n Managers who accept and stimulate conflict don’t survive in organizations

Sources of Conflict n Structure n Personal Variables

Structure and Conflict n Size n Degree of Specialization n Group composition n Goal Diversity n Reward systems

Personal variables and Conflict n personality n differing values

n Add a strong statement that summarizes how you feel or think about this topic n Summarize key points you want your audience to remember

Next Steps n Summarize any actions required of your audience n Summarize any follow up action items required of you