Charity Finance Group IT Conference 6 March 2012 Strategy for the IT FD Mark Hallam Finance & Information Systems Director RNLI

The RNLI’s IT FD The non technical, technical IT expert on the RNLI’s management team

The RNLI [short film]

The RNLI Provides Sea Rescue Service to UK and Ireland Formed 1824 – since then saved over 139,000 lives Largest dedicated lifeboat service in the world Lifeboat crews are predominantly volunteers No government funding – totally dependent upon voluntary contributions – a traditional charity

The customer base Over 230 lifeboat stations Over 330 all weather and inshore lifeboats Over 150 lifeguard units Over 7,600 operational and 35,000 fundraising volunteers Supported by over 1,500 full time staff

The customer’s day (and night) job 8,905 launches in 2011; 24 per day 7,976 people rescued by lifeboats Over 17,600 people aided by lifeguards 438 lives saved by lifeboats and lifeguards 2010 cost: £121M. Funded by voluntary contributions from the general public

The IT resource Microsoft platform Major Business applications: SAP & Charisma 150 servers 250 site WAN 1,000 PCs, 350 laptops and 19 Apple Macs 46 IS staff

The IT team SAP applications team (13) Web team (5) Charisma application team (4) Network & Telecoms (5) Server Support (6) Helpdesk (10)

The RNLI’s IT strategy (1) The published strategy The unpublished strategy Cost Managing the life cycle Platform v v Applications

The RNLI’s IT strategy (2) The amateur IT specialist Standardisation Lockdown BYOD Security

The RNLI’s IT vision Seamless service Happy customers Value for money Occasional recognition Saving lives at sea

Issues issues issues Trustees / directors and Business ICT Complexity & cost Managing expectation Communication Financial management

Issues issues issues issues The business IT expert IT salesmen and business shoppers Want not need La mode Solutionising Detailphobes & mindreading

Issues issues issues issues issues Cost benefit / business case Projects and project management Specification creep The Finance director v v the IT director Resource Insource / outsource / cosource

RISKS Data security Network security Mobile security System backup and restore

The non IT IT Director - on the management team Credibility Visibility Accountability Responsibility Representation Champion

The non IT IT Director - in the department (1) Credibility Visibility Representation Profile The font of gratitude Champion

The non IT IT Director - in the department (2) Director not manager Hands off leadership It’s all about the people

Thank you The RNLI is the charity that saves lives at sea Registered in England and Wales (209603) and Scotland (SCO37736). Charity Number CHY2678 in the Republic of Ireland