Performance Measurement 201: Measuring What Matters and Creating a Legacy (Please Note: Community Engagement 101 a prerequisite for this presentation.) Shelley Adams Director of Community and Corporate Planning City of Kitchener

Community Engagement 101 What is this “community engagement” thing? “regularly involving citizens through the sharing of information, through consultation on specific projects, and through active and ongoing participation in the development of city policies, strategies, programs, and projects.”

City of Kitchener’s Commitment to the Public To the best of its ability and as appropriate, the City of Kitchener is committed to utilizing community engagement strategies and tools that involve the community in decision making to the highest degree possible. It is in everyone’s best interest to support leadership and community capacity.

Community Engagement Framework Engagement Method InformConsultCollaborateEntrust DefinitionTo provide the public with balanced and objective information to assist them in understanding the problem, alternative, or solutions. To obtain public input into priorities or decisions, usually at one point in the project planning or implementation process. To partner with the public in various aspects of the planning and decision- making process usually including the development of alternatives and identification of the preferred solution. To address the needs of the public and place the final decision in their hands. Promise to the Public We will keep you informed. We will inform you, listen to you, acknowledge your concerns, and provide feedback on how public input influenced the decision. We will look to you for direct advice and innovation in formulating solutions, and incorporate your advice and recommendations into the decisions to the maximum extent possible. We will work with you to reach a final decision and implement what you decide. What does this look like? Stake- holder City = Projec t Lead Stake- holder Projec t Lead = City Stake- holder Project Lead = CoK & other stakeholder Stake- holder Projec t Lead = not CoK Stake- holder

Foundations The People Plan Efficient & Effective Government Building the Plan Corporate Mission Proudly providing valued services to our community Community Vision Together, we will build an innovative, caring and vibrant Kitchener with safe and thriving neighbourhoods. Community Priorities Quality of Life Leadership & Engagement Diversity Dynamic Downtown Development Environment

Community Priorities  Quality of Life  Leadership & Engagement  Diversity  Dynamic Downtown  Development  Environment

Supporting Strategies  Leisure Facilities Master Plan  Environmental Strategic Plan  Economic Development Strategy  Downtown Strategic Plan  Growth Management Strategy

Foundation: Our People

Supporting Initiatives…  Comprehensive Corporate Training Strategy (Phase 1 - Corporate Training Catalogue)  Enhanced Internal Communications  Employee Culture Survey (measuring progress)

Foundation: Efficient & Effective Government

Supporting Initiatives…  Delta Project  External Communications  Customer Service Strategy  Central Maintenance Facility  Enterprise Risk Management

Performance Measurement 2001

Performance Measurement 201 City of Kitchener Strategic Plan & Supporting Strategies Departmental Business Plans Annual Operating Budgets Departmental Work Plans Performance Management Communicating On Progress

Communication On Progress  Annual Report to Citizens  Corporate Annual Status Report  Citizen’s Report Card

Community Engagement and Measuring Performance So why would you bother? –Shared understanding –Informed decisions –Better policy –Reduces conflict –Cultivate civic capacity –Access at the margins