Redundancy Support Menu of free services available to employees before and after they leave.

October 2010 Jobcentre Plus 2 Overview of our service This service has been developed to support those effected by redundancy. This service provides a rapid, coherent and effective system, working with people who have been notified that they are facing redundancy whilst they are still in work. We aim to help people move into further employment as quickly as possible. Once the needs of the company and the staff have been established the following support can be arranged through our partners. - Job vacancy information. - CV, interview and careers advice - Recognised qualifications and other funded training - Advice on state benefits and other Jobcentre Plus Services - Self Employment advice - Financial advice There is no charge to use any part of this service.

October 2010 Jobcentre Plus 3 CV, interview and careers advice Next Step - half day workshops and 1 to 1 sessions Next Step is available free to every adult in England. It provides tailored information, careers and skills advice. Next Step deliver half day workshops and 1to1sessions and cover the following topics: -Developing a CV -Improving interview and presentation skills -Understanding the local job market -Finding learning and training that is right for the person -Finding out about funding to support learning -Improving reading, writing and maths If you are interested in these workshops or 1 to 1 sessions, please let your redundancy broker know.

October 2010 Jobcentre Plus 4 CV, interview and careers advice Skills Funding Agency - 2 day workshops Some colleges and training providers offer 2 day workshops for people under notice of redundancy or who have recently been made redundant. The workshops cover the same topics as the half day Next Step session, but in more detail. – CV design and layout – Jobsearch – Interview skills – Training – Confidence building – Support and advice on coping with redundancy – Separate programme for professionals and executives If you are interested in holding a workshop for your employees, please let your redundancy broker know.

October 2010 Jobcentre Plus 5 Training and education Skills Funding Agency Some colleges and training providers offer training and education for people under threat or notice of redundancy to help them continue working. Training responds to individual needs and bespoke programmes can be developed where required. Training aims to refresh current skills or learn new ones. Sample courses currently available include: Literacy and numeracy Information Technology Business AdministrationCustomer service Professional trainingSales Retail Health and Safety Hospitality If you are interested in courses for your employees, please let your redundancy broker know.

October 2010 Jobcentre Plus 6 Benefits advice Jobcentre Plus – 1 hour workshops or 1 to 1 sessions Redundancy can be a worrying and confusing time for employees. Trying to find out what to do next and what benefits they can claim can add to this. The workshop answers the most common questions: – Why should I sign on? – I have never used Jobcentre Plus what should I expect? – Where should I be looking for jobs? – What happens if I don’t get a job? – I want to work for myself – where do I go to for advice? – I have never claimed benefit, how do I do it? – Can I get help with my mortgage / rent / council tax? – Does my pay in lieu of notice affect the date I can sign on? – How can I protect my state pension if I am not working? – What other support is available through Jobcentre Plus? If you are interested in this workshop or 1 to 1 sessions, please let your redundancy broker know.

October 2010 Jobcentre Plus 7 Financial advice Consumer Financial Education Body (CFEB) – 1 hour finance workshops The Consumer Financial Education Body offer 1 hour workshops, ‘Making the Most of your Money’. These can be held on your premises and cover: – Taking control – Borrowing money – Protecting your family and possessions – Saving and investing – Planning for retirement – Getting financial advice A minimum of 10 employees per presentation is required (From 1 April 2011 a minimum of 20 employees per presentation and 4 weeks notice is required). If you are interested in this workshop, please let your redundancy broker know.

October 2010 Jobcentre Plus 8 Tax advice HM Revenue & Customs – 1 hour workshops and / or 1 to 1 sessions HMRC offer a range of on and off-site workshops and one-to-one sessions covering a variety of tax related issues: – Tax – National Insurance Contributions – VAT – Statutory Sick Pay and Statutory Maternity Pay – Tax returns – General information about tax and expenses – Tax advice to individuals about tax credits – Tax in relation to business start-ups and becoming self-employed A minimum of 10 employees is for a workshop. If you are interested in these workshops or 1 to 1 sessions, please let your redundancy broker know.

October 2010 Jobcentre Plus 9 Clients and employees supported Clients include: Ford Linde Parker PensGlaxoSmithKline PfizerRoyal Bank of Scotland VestasLloyds Banking Group EricssonSony Europe EdwardsNumerous Public Sector organisations Number of employees supported across the South East: NB. Does not represent job outcomes 2007/ employees 2008/ employees 2009/ employees

October 2010 Jobcentre Plus 10 Feedback “Your presentation to us was superb. It made me feel full of enthusiasm for the future.” “I really found last week's workshops very beneficial and they have helped me make a few decisions!” “The two sessions you led were very informative. Many of the attendees expressed their gratitude for not only the usefulness of the information you provided but also the manner in which you presented it. At a difficult time it was definitely what they required and offered both practical advice and positive encouragement. On a personal note, I was very impressed with the professional way you provided such an excellent service at such short notice.” “I want to thank you personally for all the help and hard work you have given over the last 6 months to get us to where we are today. Of our 414 colleagues 214 have either been redeployed internally, or we have found a role externally, 50% of our people, which is fantastic. So much of this success is down to you, particularly the forum run at the library, which kick started a number of people into action, but not forgetting all your liaison work with us and external companies. Having the support from the Jobcentre was a fantastic help, absolute manna from heaven. Once again thank you both for helping make what was not a particularly pleasant experience as doable as we could.”

October 2010 Jobcentre Plus 11 What to do next…. Your redundancy broker would be more than happy to meet you to discuss this service in more detail. If you decide you would just like to go ahead and organise one, a few,or all of these options, then please let your broker know. They will happily organise everything for you. Alternatively if you do not have the numbers or resources to run workshops on-site, your redundancy broker can give an overview to employees of the services available and explain how they can access these direct. We can arrange this for small or large groups of employees. Your local contact is Glyn Crowther Tel: