IBM Control Desk Enabling the Enterprise App Store – with IBM Bigfix (IBM EndPoint Manager) Using the IBM Control Desk (ICD) for end users to request and automatically deploy software to their machines through IBM Control Desk and IBM Bigfix (IBM end point manager /SUA) Notes; Name Change > IBM Endpoint Manager to IBM Bigfix, and Software Use Analysis to IBM BigFix Inventory for full details follow this URL http://www-01.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ca&infotype=an&appname=iSource&supplier=897&letternum=ENUS215-239 IEM for Lifecycle Management is integrated into IBM Control Desk 7.6

App Store Enablement - Goals and Metrics Customer Goals – Where you want to be? To enable self service automatic deployment of software for those software items that are auto deployable/enabled through IBM Bigfix for install. To ensure easy and accessible site for end users to locate software and place request for install against assets assigned to them. Measure for success – How you know you made it? Catalog (offerings) for software are easily accessed by end users through IBM Control Desk self service center. Zero requests in ticket system 2 months after go live; asking “Where do I get X software for install?” Zero install failures of software requested through the App Store in IBM Control Desk. New software is regularly added to the App Store for automatic deployment, where applicable.

Controlled Self-Service Software Deployment License controlled, automated software deployment from Enterprise App Store IBM Control Desk IEM/BigFix 1 2 3 4 6 Asset & CMDB The Enterprise App Store is focused on a single use case of software deployment through a software request. Expanding the focus of the automatic deployments and enabling additional functionality and capabilities is possible. 5 Software Deployment Workflow End User Requests Software from Enterprise App Store Workflow Initiated. Automatic or manual approvals based on policy. Checks for available License Capacity. Workflow calls IEM to deploy Software Software deployed to target Communicates to Control Desk to decrement the license and sends notification to user that Software is provisioned

Thinking through the General Approach Is BigFix / SUA installed and functional in your business? What software do you have enabled currently for automatic deployment with BigFix? How many software titles? Of the software enabled for BigFix deployment, do you have a list of those that require approvals before deployment? Are the software products connected or linked to a know license entitlement record or system? Is this software used by end users? Or operations? Is license entitlement data stored in a system today? What teams (resources) need to be engaged to enable the App Store? How will the App Store be exposed to users for use? Is there consideration for expansion of the App Store concept to say Admin software deployments? These questions allow you to start thinking about the strategy for enabling the App Store within your business for your user community. This is not an exhaustive list, and you do not need all the answers before you begin the workbook at the end of this power point deck. It is however recommended that before you begin step B of the workbook you have the strategy and rollout approach determined for how users will gain access to the app store and how the system will be rolled out and supported.

IBM Control Desk / Bigfix Process Flow Detail End User SW Requests Approver Approval License Entitlement Check 4 5 6 2 IBM Control Desk 11 Configure Service Offering & Catalog SW Licenses SW License Audit Reports 3 9 7 Package Installation Request status, returned as complete 10 Load Computer Info (ITIC import) SW Package Installation Request Sent, from item 4 SW Deployed Data updated in Control desk ( ITIC Import) Either IBM Bigfix Lifecycle Management or Starter Kit will provide basic support of the Enterprise App Store implementation. However, if your requirement is checking for licenses (and/or license management in general) as part of the software request process, then the SUA package (IBM BigFix Inventory) would be required. Notes; Name Change > IBM Endpoint Manager to IBM Bigfix, and Software Use Analysis to IBM BigFix Inventory for full details follow this URL http://www-01.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ca&infotype=an&appname=iSource&supplier=897&letternum=ENUS215-239 IEM for Lifecycle Management is integrated into ICD 7.6 IBM Bigfix Lifecycle or IBM BigFix Inventory SW Package/ Fixlet Creation 1 IEM Agent 8 Install Requested Package 5 5

Steps to Enabling the App Store – IBM Control Desk Follow the steps in this excel worksheet to enable the Enterprise App Store. These steps focus on enabling the app store for end user access and use. This will establish a firm foundation for all the other use cases that can be enabled with IBM Control Desk with IBM BigFix and automated deployments.