New Member Induction What the Council does to meet its Priorities… Jane Hartnell Head of Corporate Services

What does the Council Do? (1) Face-to-face, on-site, on-line, on the phone and in partnership with other organisations We must: –Licence premisesLicence premises –Protect people against pollutionProtect people against pollution –Inspect food premisesInspect food premises –Collect rubbish and recyclingrubbish and recycling –Clean the streetsClean the streets –Determine Planning ApplicationsPlanning Applications

What does the Council Do? (2) –Use our powers to improve poor housing conditions and license Houses in Multiple OccupationHouses in Multiple Occupation –Administer Disabled Facilities Grants to help people adapt their homesDisabled Facilities Grants –Provide temporary accommodation for homeless householdshomeless households –Collect Council Tax and Business RatesCouncil TaxBusiness Rates –Pay Housing Benefit to those who qualify and detect fraud when it occursHousing Benefit

What does the Council Do? (3) –Provide housing advice, tackle homelessness and manage the housing register (the waiting list for social housing)housing advice –Encourage development of new affordable housingdevelopment of new affordable housing –Maintain our seafront and sea defencesseafrontsea defences –Provide a cemeterycemetery –Play a role in civil emergencies by supporting victimscivil emergencies –Manage all local, national and European electionselections

What we don’t do…. Children's centres and day centres for elderly people Education Fire and Rescue Health care, clinics, health visitors, doctors or dentists Libraries Local bus services Local landfill site (tip) Road and pavement repairs and traffic calming Social housing (Housing Associations do this) Social services - support and residential care for vulnerable children, older people and people with disabilities; family support; adoption and fostering, and child protection Street lighting

Some things we do with others With other Councils – e.g. Fraud, Building Control, insurance In partnership with contractors – e.g. grounds maintenance, leisure facilities, White Rock Theatre Combination – 4 Councils and contractors for Joint Waste Contract

How are Priorities decided? (1) Annual Strategic Planning Process: Statutory duties……level/scale of service? Manifesto commitments Town-Wide Strategic Partnership –Community Strategy and Local Strategic Partnership Existing Strategies/Policies –Cultural, Housing etc.

How are Priorities decided? (2) Customer feedback about services –Contact Centre –Service Reviews –Member intelligence is important Consultation and engagement –e.g. Big & Another Conversation, Local Place Survey Officer input and staff ideas/innovations

How are Priorities decided? (3) Recommendations from Overview & Scrutiny Performance Management information External Funding opportunities Community needs assessments –Child poverty, health inequality etc. Within Budget available – PIER process

Draft Corporate Plan emerges… All-Council ‘Business Plan’ and commitments Key way the Council is held to account Provides focus and emphasis for subsequent year Linked to Budget formulation….£ to pay for Draft available by mid-January Consultation period – 4 weeks Equality Impacts & ‘Poverty Proofed’ Agreed by all 32 Councillors in February (with Budget and Council Tax)

Corporate Plan 2013/14 – 2015/16 Context & Corporate Strategy 6 Strategic Priorities Annual Targets: 9 cross-cutting targets 63 service targets 34 Performance Indicators Full details at:

Example Priority: Economic & Physical Regeneration To secure economic & physical regeneration that produces high quality new developments while preserving the best of our heritage, promoting infrastructure improvements, economic growth and employment, particularly in tourism, creative industries, and high-tech manufacturing & research.

During 2014/15 we will….. Target: Monitor the quality and popularity of programming at the White Rock Theatre and its role in the delivery of the Cultural Regeneration Strategy. Measure: Attendance targets met. Actions from the Cultural Regeneration Strategy implemented. Performance Indicator Number of people attending White Rock Theatre performances

Key Drivers for 2014/15 Radically review our priorities & way we deliver services in advance of a further big budget reduction from 2015 Manage transition to much lower level of activity whilst remaining an ambitious and interventionist council Transform the way we deliver services and maximising use of technology and e-communications Focus on principles of ‘Customer First’ and ‘One Team’ Need to maintain reserves and continue to make less money go further…