Delivering Service Standards Environment Service

Where we began A varied and inaccurate record of what the authority was responsible for Vastly different standards being delivered across the County with no consistency in how they were prioritised Broad disparity in the state of repair of sites and infrastructure Significant variation in how grounds maintenance operations were captured and programmed

Environment Service Standards The Service Standards deliver Consistency, Transparency and Flexibility Set out the Councils approach to site safety and how often open spaces are inspected Define the full range of grounds maintenance “outcome based” operations now adopted by the authority. Lays out how the council prioritises open space maintenance through “Hierarchy” and “Typology”

Priority and Site Hierarchy Regional Town and Parish Neighbourhood 1 Neighbourhood 2

How we engaged Our approach has full BSI endorsement Website analysis, popularity of individual sites Community engagement, how far people are prepared to travel Cornwall Conversation: Where would you like to see resource directed? Assets seen as priority :- Equipped Play, Beaches, Parks gardens and Playing fields, Natural Open Space Assets seen as neutral priority:- Sports Pitches, Informal amenity areas Assets seen as lower priority:- Tennis Courts, Bowling Greens, Allotments, Cemeteries and closed churchyards

Level of Maintenance Sustainability Serviceability Safety

Applying the standards 12 Typologies: Natural Green Space, Public Rights of Way/Multi-use Trails, Heritage Sites, Coastal Assets, Formal Parks and Gardens, Civic Spaces, Equipped youth and play facilities, Recreational amenity and playing fields, Formal sports grounds, Cemeteries and Closed Churchyards, Inactive amenity verges, Allotments.

Where are we now We know the condition of our open spaces We know our priorities We know our asset, Hierarchy and Typology We know what operations are being delivered at the site level We know there’s consistency in our approach

Next Steps Continue to review the new standards to identify opportunities to further improve efficiency and enhance service delivery January 2016, Complete the consultation with the 19 Community Network Panels February 2016, make available details of how standards are applied, providing hierarchy and typology information for all open spaces managed by Cornwall Council April 2016, begin delivery of the new standards County wide

Donald Martin Public Space Officer Public Space Team Cornwall Council, Room 99, Western Group Centre, Radnor Road, Scorrier, TR16 5EH Tel: