Concierge and Retail Cashier. Enthusiasm Organization Efficiency Sense of Humor Sensitivity Stamina Discretion Warm and friendly personality.

Slides:



Advertisements
Similar presentations
Racking System: Old shelving system: Keeps track of each room Property Management System (PMS) Customer database solution for hotels.
Advertisements

Restaurant Operations: Front & Back of the House
Well known high street. Chains Small independent shops Elite fashion brands.
Secure Your Store Understand the measures used in securing a retail store.
Run the Store Understand the basics of handling cash, maintaining the store, and establishing policies and procedures.
Hotel Management System SARA Infotech (P) Ltd. Bombay, India.
Job roles There are a range of job roles in the catering industry. They can be split into 3 main groups: Management and administration Food preparation.
Hashimoto: Casino Management: A Strategic Approach © 2008 Pearson Education, Upper Saddle River, NJ All Rights Reserved. CHAPTER 10 PRODUCT: ORGANIZATION.
Understand Merchandise Planning in Retailing. The Merchandise Plan A budgeting tool that helps retailer or buyer to meet department goals ▫Planned sales.
Operating a Retail Store Understand how to make a retail store operational.
Getting to Know the Food and Beverage Division
Workplace Expectations
MONEY HANDLING Chapter 12 Highlights. Guest Check has 3 Roles n Order food and drink from the kitchen/bar n Obtain payment from the guest n Accounting-
Retail Organization and Human Resource Management
1 Money Handling Chapter 12 Highlights. 2 Guest Check has 3 Roles  Order food and drink from the kitchen/bar  Obtain payment from the guest  Accounting-
HOSPITALITY MARKETING
Restaurant Manager Blake Boykin.
RETAIL MANAGEMENT AN INTRODUCTION.
 Downtown (City/Urban) Areas  Neighborhood Shopping Centers  Community Shopping Centers  Regional Shopping Centers  Super Regional Shopping Centers.
Presented By: Michael Munaco
 A device that has the ability to read or identify a product or an object  Mainly tracks and identifies objects  Used for security and identification,
Establishing Standard Food Production Procedures
 What is one of your favorite restaurants?  Why is it your favorite restaurant?  How long does it take to get your food when you order?  Do you pay.
PLYMOUTH STATE UNIVERSITY Purchasing Card Program Department Card Training Revised February 2012.
VIRTUAL BUSINESS RETAILING
CONDUCT A NIGHT AUDIT D1.HFO.CL2.06
Planning your Summer Food Service Program Staffing Oregon Department of Education Summer Food Service Program.
The Acquisition/Payment Process
Chatmoss Country Club Executive Working Chef Search September 2012.
Business Cluster. Auto Services Station Manager In charge of daily operations. In charge of daily operations. They make sure all equipment is on and working.
Key Players in Hospitality Operations
Service Service Service. Quality customer service is very important to a restaurant business. ◦Gives the reputation to a business. ◦What is reputation?
Service: The Heart of Hospitality Chapter 2 Hospitality & Tourism.
Front Office Organization Chart
Guest Cycle A division of the flow of business through a hotel that identifies the physical contacts and financial exchanges between guests and hotel employees.
Personnel Needs Customer Service and The Opening Day.
Student Accounting Department Card Training Revised February 2012.
Housekeeping Organization
Modul ke: Fakultas Program Studi Akuntansi Biaya Direct Material Cost Diah Iskandar SE., M.Si dan Nurul Hidayah,SE,Ak,MSi 09 FEB Akuntansi.
Customer Service Chapter 10. Importance of Customer Service Service is what restaurant and foodservice employees provide. – Measured by how well everyone.
Purchasing Items Needed by a Business
135 Transparency Masters START Chapter 5 Rooms Division.
Woods et al., Professional Front Office Management © 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. 1 Front Office and the.
© South-Western Educational Publishing GOALS LESSON 5.3 CUSTOMER SERVICE  Explain the services a retailer provides before the sale  Discuss the services.
Child Care Center Job Descriptions
Stages in the Guest Cycle
Your Name Address City, Province, Postal Code Telephone Number Make it creative - it will serve as your personal letterhead from now on.
0 Glencoe Accounting Unit 4 Chapter 15 Copyright © by The McGraw-Hill Companies, Inc. All rights reserved. Unit 4 The Accounting Cycle for a Merchandising.
Execute sales transactions. Sales transactions include: Cash or check Debit card sales Credit card sales Layaway sales On approval sale Cash-on-delivery.
C RITICAL M OMENTS Principles of Hospitality and Tourism Restaurant Mgmt. Hotel Mgmt.
Hotel Careers By: Tamarre. Concierge The concierge is a hotel staff member who Helps guests make arrangements for transportation Makes restaurant and.
Chapters Check out and Accounts Settlement
Aim: How can we improve our first draft of our resumes? Do Now: Take out resume, if you did not it to me on time. Date: Monday June 2, 2014.
Communicate in the Workplace ICAW2002A. Importance of Communication The development of effective communication skills can greatly affect:  The quality.
BY BONDARENKO SVETLANA 9-A THE HOTEL RECEPTIONIST.
Make it Operational: Food Sales
Food Service and Meeting Management in Limited Service
Welcome to Neath Port Talbot College!
Operation Shop Supervisor
Unit 1: Understand the complexity of hospitality and tourism destinations. Objective 1.01 Identify career opportunities in the hospitality and tourism.
Unit 1: Understand the complexity of hospitality and tourism destinations. Objective 1.01 Identify career opportunities in the hospitality and tourism.
Types of Food Service Counter Service
Service: The Heart of Hospitality
Welcome to Reception Academy Day 2
Develop and update hospitality industry knowledge
Serving Your Guests.
Layout and Sections of Front Office
JOBS AND WORKPLACES.
Hotel Arrivals And Departures
Food and Beverage Service خدمة الأغذية و المشروبات إعداد د
Presentation transcript:

Concierge and Retail Cashier

Enthusiasm Organization Efficiency Sense of Humor Sensitivity Stamina Discretion Warm and friendly personality

Checking the concierge mailbox Setting up a buffet breakfast in the concierge-level lounge Running updates of arrival, special request, and concierge-level guest lists Preparing the daily count form for the kitchen staff Preparing welcome notes or cards to guests on the arrivals list Cleaning up the breakfast area Setting up a cocktail reception

Supplying information about escort services Helping guests pull of practical jokes Placing bets through a bookie Discriminating against guests based on gender, age, race, religion, or disability Asking for special gifts or considerations from establishments that they recommend Going out to dinner/drinks with guests

Assisting guests as they make purchase selections Ringing transactions using a variety of payment methods Stocking and maintaining displays Protecting cash and merchandise from theft and loss Answering guest questions and providing information to guests

Interacting with vendors and shipping personnel Resolving all or most guest complaints Performing opening and closing procedures Devoting full attention to guests Exhibiting the highest level of honest and integrity regarding care of merchandise, cash handling, and loss prevention

1. What type of customers usually like to take a relaxed approach to shopping in a lodging property retail store and may demand more detailed information about products? a. Business guests b. Vacationing guests c. Hotel employees

2. The complete responsibilities of the concierge position include: a. Providing whatever the guest needs or wants, if possible and within ethical limits b. Setting up guest breakfast buffets in the mornings and cocktail receptions in the evenings. c. Preparing guest welcome cards, visiting restaurants, and hosting area business leaders.

3. True/False: Working in a retail store within a lodging property is very similar to working in a department store or mall location. 4. True/False: Going out to dinner or for drinks with guests is one of the job responsibilities of the concierge position. 5. True/False: Interacting with vendors and shipping personnel is one of the expectations of a lodging property retail cashier.