©Telephone Doctor, Inc, St. Louis, MO www.newmarketlearning.com Gaining Commitment.

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Presentation transcript:

©Telephone Doctor, Inc, St. Louis, MO Gaining Commitment

©Telephone Doctor, Inc, St. Louis, MO Learning Objectives You will be able to explain what constitutes an effective performance objective and how it fits into the organization’s wider goals. You will be able to explain what is meant by emotional and intellectual engagement and be able to explain the importance of each. You will be able to describe the characteristics of an effective objective.

©Telephone Doctor, Inc, St. Louis, MO Discuss… What is a performance objective? What problems do you encounter in setting and achieving them?

©Telephone Doctor, Inc, St. Louis, MO Aspirations Aims Goals Objectives

©Telephone Doctor, Inc, St. Louis, MO S.M.A.R.T. objectives Specific Measurable Agreed Relevant Time-bounded

©Telephone Doctor, Inc, St. Louis, MO Effective objectives: Contribute to wider aims Are clearly defined Are time-bounded

©Telephone Doctor, Inc, St. Louis, MO What do you understand to be Your organization’s aspirations? Your organization’s aims? Your organization’s goals?

©Telephone Doctor, Inc, St. Louis, MO Describe one or more objectives of your team.

©Telephone Doctor, Inc, St. Louis, MO View author’s comments

©Telephone Doctor, Inc, St. Louis, MO Characters Gary – Technology Manager Landon - CEO Paige – Operations Manager Keisha – Team Leader Dean – Executive VP

©Telephone Doctor, Inc, St. Louis, MO The senior management decided to improve the organization’s environmental performance and set the goal of being recognized as a leader in environmentally friendly tourism. One year after this goal was set; the Business Chronicle published a table of companies ranked by environmental performance. The company comes close to bottom, or bottom, in every category. The Story

©Telephone Doctor, Inc, St. Louis, MO Case Study Anna’s task is to agree on an objective with Pat that will: 1.Contribute to the company’s goal 2. Actually be achieved

©Telephone Doctor, Inc, St. Louis, MO How should Anna 1.Gain intellectual engagement? 2. Gain emotional engagement?

©Telephone Doctor, Inc, St. Louis, MO Summary People need to be fully engaged –Intellectually –Emotionally Managers are the key players

©Telephone Doctor, Inc, St. Louis, MO Involve people in: The reasons for an objective Deciding how it is to be set Deciding how it is to be achieved Intellectual engagement

©Telephone Doctor, Inc, St. Louis, MO Emotional engagement Comes from Relationships with the organization, manager and colleagues Personal traits, fears, desires, hopes and beliefs

©Telephone Doctor, Inc, St. Louis, MO Emotional engagement is more powerful than intellectual engagement

©Telephone Doctor, Inc, St. Louis, MO Gaining Commitment

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