Conference and Event Support March 2016

2 Air New Zealand Conference Support Programme Events are eligible if there are over 150 international delegates. Provides discounts of up to 10% across all available fares on Air New Zealand. Available to be booked on Air NZ’s website. Up to two complimentary site inspection tickets for pre-event familiarisations. Star Alliance Conference Support Programmes Events are eligible if there are over 50 international delegates. Provides discounts of up to 20% across the Star Alliance network. Ensures seamless connectivity across all partner airline flights. Air New Zealand Famil Programmes Loosely organised opportunity to provide non-revenue seats where available on flights. Usually only available on off-peak flights, and confirmed days before travel. Background

3 Air New Zealand Conference Support Programme Great having Air NZ as a partner, and helps to validate conference sponsor activity Useful for delegates travelling from the Pacific Rim, from destinations Air NZ fly to Useful having free-of-charge flights to use, even before delegates are booked Difficult to use as only valid for a one month booking period Not available on partner airlines, and creates a confusing pricing system Little uptake, on average less than 10 uses per event Star Alliance Conference Support Programmes Great as there are effectively 28 partner airlines for the event, without 28 agreements Enjoy the discounts of up to 20%, especially in business class Like the access to the organiser support credit Only required to have 50 international delegates Can take up to three weeks to set up Requires delegates to book before support credit is unlocked Air New Zealand Famil programme Always nice not having to pay for flights! Difficult back-and-forth negotiation process to secure seats If not available, required to pay full fare + any service fees Background - Feedback

4 Providing seamless connectivity for global travel Seamless transfers between flights Co-located at airports Mutually recognised loyalty World’s largest global airline alliance 18,500 flights daily 1,330 airports 192 countries Star Alliance

5 Travel solution for events from people Discounts of 4% to 20% available to be booked through groups nominated travel agency. Can be signed between 2 months and 3 years before travel. Requirements: Must have travellers from at least two countries Meetings Plus

6 Travel solution for major conventions over 500 travellers total (includes +1’s). Online tool that allows each delegate to go online and book their own flights while accessing the 4-20% discounts. Travel credit for 500EUR for 1 st 50 bookings, and 150EUR for each additional 25 to spend on convention related travel. Can be signed between 5 months and 4 years before travel. Requirements: Must have travellers from at least two continents Conventions Plus

7 Process Event organiser needs to apply online at staralliance.com -> This application will be processed and approved by Star Alliance, allocating a lead airline to the agreement Lead airline contact will make contact and advise an agreement within 7 working days -> The lead airline contact will discuss with other airlines in alliance and agree on who will take part in the agreement Lead airline will send agreement to event organiser with 15 days to accept: -> For Meetings Plus this agreement will be posted and require signatures -> For Conventions Plus this agreement can be signed electronically. Once the agreement is accepted, for Meetings Plus the instructions will be sent to the assigned Travel Agency, and for Conventions Plus, the web portal will be automatically generated.

8 In Development Booking tool for Meetings Plus Allowing contracts to be signed virtually Allowing flight bookings to be made online Reducing required volume for Conventions Plus Potentially around the 300 total travellers volume Decisions to be made around the management and design of conference support at Air New Zealand

9 Convention Bureau Famil Programme Partner to grow conference & incentive business $150,000 allocated between all Convention Bureau Contribution for use for domestic famils on Air New Zealand Managed via a MOU including agreement to share results, data and insights Next steps – agreements are ready to be put in place, with first allocation of funding loaded from April.

Questions