1 Time Warner Cable – Best in Class, Workforce Diversity Diversity and Inclusion Council and Workforce Diversity- It Works! Antoinette Johnson Manager, Customer Care Northeast Ohio/ Western Pennsylvania

2 Agenda Business Case for Diversity and Inclusion Diversity at Time Warner Cable is…. Council Structure Diversity and Inclusion Council Initiatives Summary One Final Message

3 The Business Case for Diversity and Inclusion Advancing Technology Diverse work teams produce more innovative results Customer Service People like to do business with those organizations that reflect their communities Workforce Changes The evolving workforce demands companies match their values, celebrates the individuals, and demonstrates commitments to meeting their personal and professional needs

4 Diversity at Time Warner Cable is… Embracing and valuing the uniqueness of our employees, customers and partners to promote a culture of excellence that fosters innovation, creativity and customer focus

5 Diversity and Inclusion Council Structure Division Diversity Council Cross-functional, senior, mid-level, front-line Maximum council size:18 Term: 2 years Region Diversity Council 3 representatives per division, 3 representatives from region Senior, mid-level, front-line Maximum council size: 18 Term: 2 years Region Diversity Council Advisors Division Presidents -Region Manager D&I - HR leaders - D&I trainers Executive Sponsor Corporate Council

6 Mentoring Program Employee Networks Employee Lunch and Learn Series Diversity & Inclusion Training Diversity Newsletter Community Outreach

7 Mentoring Program Formal Program- provides employee with opportunity to build skills and achieve development goals Forced Match System One year program Provide training Mentors and Mentees in different departments and cities Follow up midway to get feedback Benefits Supports Succession Planning Enhances employee loyalty and retention Facilities Inclusion Increase visibility of talent Breaks down organizational silos

8 Employee Lunch and Learn Series Helps cultivate a talented and motivated workforce Recent Events Meet the Council Sessions Stress Management Workshops Financial Planning Workshops Future Events Grow your Career Women in Leadership Benefits Increased awareness of Diversity and Inclusion efforts Opportunity for employees to share thoughts/ ideas with council Highlights common dimension of diversity, interests and experiences

9 Community Outreach Diversity and Inclusion Council participates in programs/events throughout our area that celebrate diversity : Taste of Latino Cleveland Pride Festival St. Patrick’s Day Parade Black History Month Events MLB Vendor Diversity Fair Benefits Demonstrates commitment to serve need of multicultural community Offers opportunities for employees to become involved in community activities- their community

10 Employee Networks- Women in Technology Women in Technology Provide female employees and women throughout our service area with networking opportunities, education, and a means to enhance professional development. Promote articulation between high schools, technical schools and Time Warner Cable on career development in technical fields. (Hard Hatted Women) Benefits Provide recruitment opportunities- women returning from military service To fully leverage the diversity of people, perspectives, and experiences Open to all employees- stronger sense of “community”

11 Diversity and Inclusion Training- Employee Development Time Warner Cable provides Diversity & Inclusion Workshops and training for all employees to incorporate our goals on diversity and bring our inclusion value to life in everyday business practices. Diversity and Inclusion training is about business. It is about the way we include people in essential business 99% of all leaders – EVP through supervisors completed the 8 hour class. 30% of front-line employees have completed the 4 hour class. Benefits Employee Retention Professional and leadership development Creates an environment that supports the growth and development of everyone.

12 Best Practices Summary Ensure active involvement from all levels of organization - top level through front line and cross functional Develop a formal Mentor Program Reach out to employees - Lunch and Learn Workshops Focus on areas of organization lacking in diversity- Develop Employee Networks Provide Diversity and Inclusion training to all employees Be visible in community Keep diversity and inclusion in the forefront with open communication- Be ready and willing to answer the tough questions It Works!

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