ADA Compliance Program Implementation 28 Image from wikipedia.org

Snohomish County, Washington 29

30 93% Why an ADA Compliance Program?

Setting Expectations 31 Where did we begin? Implementing an ADA Compliance Program

Work Breakdown Structure 32 ADA Compliance Program (ROW) ADA Compliance Program (ROW) Citizen Advisory Committee Self-Evaluation(Fed)Self-Evaluation(Fed) Transition Plan (Fed) (Fed)Education/SupportTrainingEducation/SupportTrainingImplementationImplementation Public Outreach (Fed) (Fed) Field Inventory Document current policies Document current policies Org. needs Design Schedule Funding 4 Key Questions 1. What is expected of me? 2. What are the standards to follow? 3. What are the measures of success? 4. What if standards can not be met? 4 Key Questions 1. What is expected of me? 2. What are the standards to follow? 3. What are the measures of success? 4. What if standards can not be met? Construction Policy ADA Working Group ADA TAC (SMEs) ADA TAC (SMEs) Input Self-Eval. Input Self-Eval. Input Transition Plan Input Transition Plan Project Delivery

Work Flow 33 Theory Reality

Top Three Lessons Learned Commitment / Implementation (Top/Bottom) (Top/Bottom) 2. Awareness 3. Accountability

Working Across Organizational Divides 35 Capital Projects Overlay Program Division Projects Utilities Developers Other Agencies Maintenance Citizen Requests Road Maintenance Planning & Development Services Engineering Services Surface Water Management

Compliance Program Basics 36(1) Set Expectations (2) Establish Standards (3) Measure Compliance (4) Handle Exceptions

Empowering & Raising Awareness 37(1) What is expected? (2) What are the standards? (3) How will compliance with the standards be assessed? (4) What happens when compliance is not achieved?

38 Citizen Advisory Committee Private Sector Internal Working Group ???? Key Stakeholder Involvement

39 Setting Expectations Citizen Advisory Committee Private Sector Internal Working Group

40 Setting Expectations  LEADERSHIP  RESOURCES  BUDGET

Establishing Standards 41  LEGALLY COMPLIANT  REFLECT COMMUNITY VALUES  PUBLICIZE & TRAIN

42 SnoCo-Specific Standards Reflect Community Values

43 An Example of a SnoCo-Specific Standard Brick Pavers in Crosswalks are Prohibited

44 Another Example of a SnoCo-Specific Standard Ramps are Required at 90 Degree Elbows

45 Another Example of a SnoCo-Specific Standard YOU’RE FIXING A RAMP ON THIS SIDE OF THE ROAD A RAMP IS MISSING ON THE OTHER SIDE. DO YOU HAVE TO INSTALL ONE?

46 Another Example of a SnoCo-Specific Standard YOU’RE FIXING A RAMP ON THIS SIDE OF THE ROAD THE RAMP ON THE OTHER SIDE IS NOT COMPLIANT. DO YOU HAVE TO FIX IT?

Assessing Compliance 47  ACCOUNTABILITY  CONSISTENCY  FAIRNESS

ADA Measuring Guidelines 48

ADA Measuring Guidelines Example 49

ADA Measuring Guidelines Example 50

What Happens When Compliance is not Achieved? 51  FULL COMPLIANCE IS VIRTUALLY IMPOSSIBLE  FOSTER TRUST  CONSISTENCY  FAIRNESS

Maximum Extent Feasible (MEF) Design Reviews 52 THREE OPTIONS 1)FULL COMPLIANCE 2)MEF APPROVAL 3)TRY AGAIN

MEF Documentation 53

MEF Design Review Process 54 Engineers / Project Managers County Traffic Engineer MEF Application Supporting Documentation

Early Successes 55  ORGANIZATIONAL AWARENESS & EMPOWERMENT  TRAINING / STAKEHOLDER OUTREACH  DRAMATICALLY IMPROVED COMPLIANCE RATES

Moving Forward 56  DESIGN LEVEL OF DETAIL TO SHOW ON PLANS  MEF ORDER OF IMPORTANCE  EXPANDED / REFINED TRAINING

Moving Forward 57  REVISIONS TO COUNTY STANDARDS  PUBLICATION OF SELF-EVALUATION AND TRANSITION PLAN

Additional Information / Resources 58 snohomishcountywa.gov/pwADA