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ITILFND Exam Detail…  Exam : ITILFND  Title : ITIL V3 Foundation  Vendor : EXIN  Question : 238 Q&A

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Question Answer of ITILFND …… Question.1 Which of the following are benefits to the business of implementing service transition? 1.Better reuse and sharing of assets across projects and resources 2.Reduced cost to design new services 3.Result in higher volume of successful changes A. 1 and 2 only B. 2 and 3 only C. 1 and 3 only D. Questionne of the above Answer: C

Question Answer of ITILFND …… Question.2 The consideration of value creation is a principle of which stage of the service lifecycle? A. Continual service improvement B. Service strategy C. Service design D. Service transition Answer: B

Question Answer of ITILFND …… Question.3 Which of the following is the BEST description of a centralized service desk? A. The desk is co-located within or physically close to the user community it serves B. The desk uses techQuestionlogy and other support tools to give the impression that multiple desk locations are in one place C. The desk provides 24 hour global support D. There is a single desk in one location serving the whole organization Answer: D

Question Answer of ITILFND …… Question.4 Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard? A. The IT director B. The process owner C. The service owner D. The customer Answer: B

Question Answer of ITILFND …… Question.5 Which of the following is MOST concerned with the design of new or changed services? A. Change management B. Service transition C. Service strategy D. Service design Answer: D

Question Answer of ITILFND …… Question.6 Which of the following should be considered when designing measurement systems, methods and metrics? 1.The services 2.The architectures 3.The configuration items 4.The processes A. 1, 2 and 3 only B. 1, 3 and 4 only C. 2, 3 and 4 only D. All of the above Answer: D

Question Answer of ITILFND …… Question.7 What is a RACI model used for? A. Performance analysis B. Recording configuration items C. Monitoring services D. Defining roles and responsibilities Answer: D

Question Answer of ITILFND …… Question.8 What type of services are QuestionT directly used by the business but are required by the service provider to deliver customer facing services? A. Business services B. Component services C. Supporting services D. Customer services Answer: C

Question Answer of ITILFND …… Question.9 What type of record should you raise when a problem diagQuestionsis is complete and a workaround is available? A. A service object B. An incident C. A change D. A kQuestionwn error Answer: D

Question Answer of ITILFND …… Question.10 Which of the following processes contributes MOST to quantifying the financial value of IT services to the business? A. Service level management B. Financial management C. Demand management D. Risk management Answer: B

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