August 30 and Sept 1, 2011

 meo meo

 Listening is essential to great speaking  Non-verbal communication is often as important as words

Source: William Glasser, Ferris State University, Center for Teaching, Learning, and Faculty Development, andStrategies/RetentionRates.htm Information Retention

You will likely listen to five to ten times as many presentations as you deliver while in school You will hear more presentation styles than you have the opportunity emulate You can learn to speak more effectively by closely observing what enables you to listen and learn Source: Verderber, R. F., The Challenge of Effective Speech, 3 rd Edition, Wadswoth Publishing Company, 1976, 290 pages.

Listener vocabularyUse words your audience will know and understand … Being “ready to listen”Set up your audience and capture their attention … A positive and open attitude Strive to build rapport with your audience … Active reinforcementRepeat and reinforce key themes … The ability to separate “intent” from “content” … Effective listening is closely linked to… Thus, when you are presenting… Call out motives and choose a clear mode of argument Source: Verderber, R. F., The Challenge of Effective Speech, 3 rd Edition, Wadswoth Publishing Company, 1976, 290 pages.

5:04; 7: Kennedy-Nixon Television Debate

DisgustAngerSurpriseSadnessJoyFear Source:

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Eye contact: Is this source of connection missing, too intense, or just right in yourself or the person you are looking at? Facial expression: What is your face showing? Is it masklike and unexpressive, or emotionally present and filled with interest? What do you see as you look into the face of others? Posture and Gesture: Does your body look still and immobile or relaxed? Sensing the degree of tension in your shoulders and jaw answers this questions, What do you observe about the degree of tension or relation in the body of the person you are speaking to? Touch: Remember, appropriate contact is context specific. Is the difference between what you like and what the other person likes obvious to you? Intensity: Do you or the person you are communicating with seem flat, cool, or disinterested, or over-the-top melodramatic? Source: Drawn directly from The Language of Emotional Intelligence by Jeanne Segal, Ph.D