WELCOME TO OUTSOURCING Towards a New Public Service Model Colin Cram Marc1 Ltd Tel: Mobile:

DOMESTIC ARRANGEMENTS No Fire Alarm Planned Toilets Refreshments Master classes Stands Evaluation Forms Slides: on Public Service Web-site Please Read Speaker Biographies Please be Prompt

STRUCTURE OF THE DAY 0925: Conference Start/Plenary 1045: Q and A 1100: Master Class Session : Coffee 1230: Master Class Session : Lunch 1415: Master Class Session : Plenary 1620: Q and A 1635: Chair’s Closing Address 1645: Conference Close

TOPICS Managing Outsourcing Contracts and Successful Re-tendering Towards a New Public Service Model Data Security: Managing Risk Driving Quality Public Service Delivery in Difficult Economic Times Driving Innovation through Outsourcing Delivering a More Efficient Public Sector Major Project Assurance: Summary of NAO Report Separating the Reality from the Hype: An Alternative Perspective

SPEAKERS David Smith, Commercial Director DWP Graham White, HR Director Westminster City Council Rosemary Jay, National Head of Information Law, Pinsent Masons Paul Swinscoe, Director of Sales and Marketing EMEA, Raytheon Professional Services Glynn Evans, Corporate Director of Business Change, Birmingham City Council Keith Davis, National Audit Office Hugh Lanning, Deputy Secretary General, Public and Commercial Services Union

THANKYOU Speakers Sponsors Public Servant, Editor David Allaby PSCA International Katie Jones, Hannah Thys, Alexis May And to You – the Delegates!

SOURCES OF DATA _spending.asp _spending.asp Local Government: Spikes Cavell Analysis ‘Twitter #outsourcing2010

HAVE A GREAT DAY!