AASCIF HR Committee January 19, 2016 Cindy Mohler Director of HR New Mexico Mutual Patrick Gage, VP HR Operations CA State Compensation Insurance Fund

Goal Situation California’s Program New Mexico’s Program Discussion AGENDA

Share with participants two strategies to recruit new employees into Workers’ Compensation GOAL

 Many employees are rapidly reaching retirement age  Workers’ compensation is not a career which people flock SITUATION

C ALIFORNIA ' S EMERGING LEADER PROGRAM  AIM of program: create a sustainable program that will continually develop individual contributors as leaders to build and strengthen our leadership pipeline  At the end of the program the participants will be able to: Understand State Fund’s purpose and how they contribute to the purpose as individual contributors and as leaders Know how to transfer learning and grow by reflecting on their own experiences Be champions of the aspired culture of feedback, coaching and collaboration

P ROGRAM APPLICANTS  Over 90 applicants interviewed  23 Internal and 16 External selected for participation

C OHORT I T IMELINE New hires start on 8/17-8/21 for onboarding Emerging Leader Program Kick-off 8/26- 8/28 in 9/1 Curriculum begins with Monthly Prompted Touch Points 2016: Launch 2 nd Cohort

8/17 – 8/21 O NBOARDING SCHEDULE  New hires will attend onboarding sessions and be introduced to State Fund: State Fund History Cultures, Values and Vision Workers’ Comp 101 Systems Overview Functional and Organizational Overview What to Expect in their Locations General Logistic Information about their Daily Work Activities

 Working with Center for Creative Leadership (CCL) to develop a curriculum - map created through November 2016  Monthly Prompted Touch Points (Newsletter)  Recognition activity (includes booster and self-reflection)  Learning activity (eLearning module, article, buddy assignment, job shadow, etc.) C URRICULUM MAP

 Coaching workshop for leaders of Emerging Leaders on 9/24  Outcomes of this workshop: Increased awareness and understanding about the importance of having a developmental focus Learning and applying a feedback model in performance conversations Learning and applying a coaching model in developmental conversations Increased skill in asking questions and listening S UPPORTING THE LEADERS

 Six month check-in and debrief with participants  Alumni events  Continued development for participants through project assignments A FTER THE PROGRAM

S AMPLE ROTATIONAL ASSIGNMENT FOR NEW HIRES Customer Service Center Underwriting or Field Operations IT Service Desk Human Resources CPCClaims

Target Market –Recent Graduates Insurance Finance Risk Management, etc. –Professionals young in career New Mexico's Rotation Program

Ideal Candidate –Education and Skills Foundation –Values Compatibility –Self Motivated –Natural Curiosity –Career Oriented –Leadership Potential New Mexico's Rotation Program

Marketing Risk & Safety Claims Underwriting Premium Audit Finance

Value to New Mexico Mutual –Talent pipeline to support succession –Fresh Eyes = Fresh Ideas –Proven employee committed to our Values –Employee with comprehensive knowledge of the operations of the organization and the insurance industry –Final placement based on real experience and true skill set match – right fit for right position New Mexico's Rotation Program

Value to Employee –Meaningful career path –Professional and Executive guidance –Enhance marketability –Networking –In-depth knowledge of insurance business and industry –Able to contribute to the organization at a high level New Mexico's Rotation Program

Age and Years of Service of CA State Fund Employees as of June 30, 2015 STATE SERVICE BAND AGE BAND mo yrs05-09 yrs10-14 yrs15-19 yrs20-24 yrs25-29 yrs30-34 yrs35-39 yrs40-44 yrs Grand Total Percentage of Enterprise % % % % % % % % % % 70 or Older % Grand Total % Percentage of Enterprise 4.42%3.48%10.88%35.04%8.31%17.68%15.78%3.29%0.99%0.12%100% 644 Employees are over 55 and have 20 or more Years of Service 15.24% 1,199 Employees are over 55 and have 10 or more Years of Service 28.37% APPENDIX

S AMPLE C A N EWSLETTER P G 1

S AMPLE C A N EWSLETTER P G 2

Presented by: Cindy Mohler, Director of HR New Mexico Mutual Patrick Gage, VP HR Operations, CA State Compensation Insurance Fund