RECRUITMENT AND RETENTION OF VOLUNTEER LEADERS AND MASTER TRAINERS KARI WASHBURN, GROUP HEALTH & ANDREA MEEWES SANCHEZ, SENIOR SERVICES OF SEATTLE/KING.

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Presentation transcript:

RECRUITMENT AND RETENTION OF VOLUNTEER LEADERS AND MASTER TRAINERS KARI WASHBURN, GROUP HEALTH & ANDREA MEEWES SANCHEZ, SENIOR SERVICES OF SEATTLE/KING COUNTY Living Well with Chronic Conditions

Agenda Partnership  Group Health and Senior Services Recruitment  Strategies, successes, and challenges Retention  Strategies, successes, and challenges Group Problem Solve  Share scenarios and brainstorm possible solutions

Living Well Partnership Group Health Overview  Consumer-governed, non-profit financing and care delivery system founded in 1947  Mission: To design, finance and deliver high-quality health care  590,000 members in Washington and North Idaho  26 medical centers and 9000 employees  Contracts with 9,000 physicians and 44 hospitals

Living Well Partnership Group Health  In-person workshops started in 1998  Offered at 18 medical centers  70 active volunteer leaders  6 Master Trainers  44 workshops offered in 2010  Goal to reach members  Online pilot started in 2009  Goal to reach 500 members by June 2011

Living Well Partnership Senior Services Overview  Promoting the emotional, social, and physical well-being of older adults  4,400 volunteers, 250 staff, 55,000 people served annually Core Programs o Adult Day Health o Caregiver and Kinship Care o Community Dining o Information and Assistance o Meals on Wheels o Minor Home Repair o Project Enhance o Senior Center Affiliates (7) o Senior Rights Assistance o State Health Insurance Benefit Advisor (SHIBA) HelpLine o Transportation

Living Well Partnership Senior Services Living Well Program  Workshops began at Northshore Senior Center in 1998  Now offered at 9 senior and community centers  20 trained leaders  9 professional staff  4 GH volunteers  7 SS volunteers  7-10 workshops held each year

Living Well Partnership Collaboration to increase access to Living Well in King County  Sharing of leaders  Leader training  Identification of unmet needs  Strategies for improvement

Volunteer Leader Recruitment WORD OF MOUTH: #1 Strategy Workshop participants Position Postings  Craig's list  United way  Local paper

Volunteer Leader Recruitment Professional staff facilitators  Challenges and opportunities

Master Trainer Recruitment Experienced leaders

Volunteer Leader Retention Personal Contact/Relationship Building Experiencing a successful workshop TA Conferences In-services Volunteer appreciations Leader observations and coaching

Master Trainer Retention Keep them connected to the program o Lead workshops o Assist with leader observations o Assist with planning in-services o Ask them for feedback and strategies for improvement

Group Share Experiences with recruitment and retention Challenges and lessons learned

Contact Information Kari Washburn Coordinator Health Promotion Programs Group Health Cooperative th Ave. E., Seattle, WA Ph: | CDS Andrea Meewes Sanchez Program Manager Local Project Enhance Senior Services nd Ave., Seattle, WA Ph: