Making a Difference in the Resource Area Tamara Reed is Workforce Solutions! Workforce Solutions Customer Service Nomination

Who is Tamara Reed?  Tamara Reed is a Resource Specialist at Workforce Solutions – Southeast  She has been in workforce development since 1995, celebrating 20 years of contributions to Houston’s economy!  Friendly, courteous, and knowledgeable are all words used to describe Ms. Reed.

Here to Standout, not Blend in!  Ms. Reed has received numerous compliments from guests for her willingness to help them to become job ready, revamp their skills, and re-enter the workforce with confidence  Although her predominant function is perceived to be managing the flow of the Resource Room, she takes the initiative to make sure she engages the guests on the floor by always beginning and ending the conversation with employment.

Employment Counselor at Heart  She is known for putting on her “EC Hat” to service the guests in the Resource area floor.  As a result she has been successful with aiding guests with being scheduled for interviews, become job ready, and find gainful full-time employment.  Ms. Reed is the type of employment-minded Resource Specialist we aim to have in all our career offices  Ms. Reed prides herself in her work and strives to remain relevant on Labor Market trends so she continue to provide the best up to date information to her guests.  Ms. Reed believes everybody is employable.

Success Stories  She has even had success with aiding a few guests with gaining full-time employment into the Petro-Chemical Industry making well over $100k a year in engineering and over $50k in marketing/sales.  She has helped a homemaker earn teaching certification and become a Teacher!  Countless have been inspired by her positive attiitude and reported landing jobs after meeting her!

Quotes from Guests  ‘I have been coming to the Workforce Solutions since late March with no luck on any job matches. Then…after job club, a wonderful lady (Mrs. Reed) approached me. Her first words were ‘You look frustrated.’ She took it upon herself and gave me a one on one. Ms. Reed helped me structure my portfolio in the Workforce Solutions website (WIT). Mrs. Reed did more for my job searches in the 30 minutes she spent with me than the time I spent searching accumulated on my own. I went from having 10 results in 8 weeks to having 81 job postings in 1 day. Because of Mrs. Reed’s efforts, I have landed a job with an engineering company…earning over $100,000. Mrs. Reed deserves a big ‘ada boy.’ Thank you Mrs. Reed.’

‘‘I am thankful for Miss Tamara Reed and her service and great heart. As I spoke with her this morning on the phone while I was in a crisis situation she guided me to the office diligently…she is a blessing and deserved to be recognized. Thank you, Tamara.’ ‘This is not a complaint. This is to let you know that Tamara Reed was the most helpful person I have ever worked with here. She was polite and knowledgeable. I just wanted to give her an ‘attagirl.’ She deserves a raise.’ ‘I want to commend Tamara. I’ve been to a lot of Workforce (offices) and she was exceptionally courteous, helpful, and patient. I wanted to let you know that its positive experiences like those she gives that helps during job seeking. Thank you.’

 ‘I would like to acknowledge all of the hard work demonstrated by Ms. Tamara. She has devoted unselfish time, attention, and patience towards helping me return back to work after five years. One day, I approached Ms. Tamara for her help in obtaining my certification for teaching. As a result, I received my credentials timely for an upcoming teaching seminar with Spring ISD. Ms. Tamara assisted me with a scholar resume. Her level of expertise is outstanding. Moreover, she is patient in all of her endeavors and passionately engages in helping others. Ms. Tamara gave me the momentum required to land a professional job. She is without a doubt an inspiring woman of excellence. I have visited this branch on more than one account but never experienced customer service to this magnitude. I appreciate the opportunity to share and also address my thoughts and sincere gratitude.’

Ms. Reed is truly making a difference in the resource area. Mrs. Tamara Reed pictured with a guest that praised her for helping him land a career with an engineering firm, earning over $100,000/year.