1 Thursday Aug. 7, 2008 Intelligent Mail® Readiness.

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Presentation transcript:

1 Thursday Aug. 7, 2008 Intelligent Mail® Readiness

2 Agenda Intelligent Mail Readiness  PostalOne! Readiness  Support  Education/Awareness

3 PostalOne! Readiness Proposed Future Releases  Release 17.1 (August 24, 2008) » Periodicals – consolidated payment (CPP) » Nonprofit online application  Release 18.0 (Nov 2008) » Mail.XML 4.0  Release 19.0 (March 29, 2009) Full Service » Service Performance (Full Service and Basic) » Mail.dat 09-1 and Mail.XML 4.1

4 PostalOne! Readiness  Technical Infrastructure Upgrade (Sep 08 – Nov. 08) » Upgrade hardware/software to increase capacity and improve stability » Increased automated system monitoring » Separate “production-like” environment (Certification) for mailers » Enhanced load balancing and failover » Expanded disaster recovery capability » Provides compliance with USPS Security Policies

5 PostalOne! Readiness  Re-engineering Electronic Documentation Acceptance Process (Jul 08 – May. 09) » Improve performance and throughput » Support larger/more complex files » Descriptive error messaging

6 PostalOne! Readiness  Comprehensive Software Development Approach for May 2009 Implementation » Resourced Software Development Teams » Business Requirements complete and in review » Technical Design » Develop, Test & Deploy

7 PostalOne! Readiness  Comprehensive Software Development Approach for May 2009 Implementation » Basic, Full Service » Electronic Documentation Acceptance » Customer Supplier Agreements » Start-the-Clock » Address Correction » Cast of Characters » Shortage/Spoilage » Comail, Combined Mail, Copalletization » Verification

8  Purpose/Objectives: » Provide customers with support for Basic and Full-Service Intelligent Mail implementation » Respond timely to all customer inquiries regarding Intelligent Mail implementation » Ensure customers receive information specific to the inquiry from Subject Matter Experts Intelligent Mail Support

9  Extensive Training across key USPS channels to provide Intelligent Mail Support  Business Mail Acceptance  Business Service Network  Sales  Training/Preparing PostalOne! Help Desk to continue to support Intelligent Mail  Added Resources to support Intelligent Mail  Continuing to evaluate/update resources Intelligent Mail Support

10  How PostalOne! Help Desk will work » Route Intelligent Mail inquiries to current PostalOne! Help Desk » Provide 2 Tiers of support according to the level of the customer’s need ► Tier 1 » NSCS PostalOne! team members » NCSC Knowledge-based Help Desks ► Tier 2 » IT Development Team » USPS HQ Subject Matter Experts (new) Intelligent Mail Support

11  Tier 1 » The automated answering system will provide the caller with an Intelligent Mail Support Option » The Help Desk will either: ► Directly answer the caller’s inquiry ► Place caller in direct contact with a technical Subject Matter Expert at the NCSC ► Current average wait time is 24 seconds ► Turn around on applications is 24 hours Intelligent Mail Support

12  Tier 1: PostalOne! Help Desk » Intelligent Mail barcodes & labels » eDOC File acceptance/processing » PostalOne! access » Feedback/Reports » Mailer ID Intelligent Mail Support

13  Tier 2: IT Development Team » Technical Issues Intelligent Mail Support

14  Tier 2: HQ Subject Matter Experts » Strategies and Techniques » Label/Barcode Construction » Electronic Documentation Creation, Update, Handoff » Customer Supplier Agreements » Mailer Profile Mapping Intelligent Mail Support

15 Education/Awareness  Educate customers through key USPS channels » Business Mail Entry » Business Service Network » Sales  PCCs  Webinars with vendors and mailers  Association events and publications

16 Education/Awareness  Materials » A Guide to Intelligent Mail for Letters and Flats » Updating Intelligent Mail Website/RIBBS » Technical Specifications » PCC Workshops in a Box » Video » Publications ► PCC Insider, Postal Bulletin, DMM Advisory, MailPro

17 Education/Awareness  Ongoing Dialogue » Aggressive USPS outreach » Telecons » How To workshops » Leveraging our collective knowledge