Public Tech Instruction: Internet Safety March 26, 2014

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Austin Stroud, Instructional Designer Monroe County Public Library Public Tech Instruction: Internet Safety

Presenters Crystal Schimpf TechSoup Facilitator/Presenter Assisting with chat: Ginny Mies, TechSoup Austin Stroud Monroe County Public Library Presenter

Introducing TechSoup Instructional Resources Curriculum – Create & Adapt Challenges Q&A Today’s Agenda:

Teaching Internet Safety general overview

Essential to technology use – E-commerce – Communication Part of digital information literacy – Information access Valuable community service – General technology instruction – Aligns with organizational mission Why Teach Internet Safety?

Monroe County Public Library

Group classes Individual instruction Recorded & print based Special guests - experts from the community Instructional Methods

Account safety & passwords Secure websites Privacy Scams, spam, & phishing Viruses & malware Youth Internet access Other?? Internet Safety Topics

Use existing resources Focus your efforts on a specific topic Get creative about instruction Do what works for your organization Easy Internet Safety Instruction

Internet Safety Resources instructional tools & information

Internet Safety Curriculum adapting & creating

Identifying Needs Trends and repeated requests/questions – Your customer interactions – Getting staff feedback – Other libraries/non-profits – Individual versus group

Identifying Needs Surveying – Service desks – Online – Incentives to participate

Adapt where possible – Save time – Learn from others’ successes – Give back Adapting Curriculum

Copyright – Ensure materials are free for use/adaptation – Ask permission if unsure – Give credit Adapting Curriculum

Audience – One size fits all – Specific to level – Needs assessment – Avoid recommendations Being Flexible

Variety – Videos – Quizzes – Hands-on – Guest Presenter(s) – Give audience choices to fit their needs Being Flexible

Content – Don’t do it all – Offer multiple programs (i.e. Internet Safety, Internet Basics, Free Software) – Have handouts Being Flexible

Options – Avoid recommendations on specifics – Give audience choices to fit their needs Being Flexible

90 minute classes recommended 1-hour one-on-one sessions Timing

MCPL Internet Safety Slides:

Content to include when time allows: – Anti-virus/Spyware – Internet browsers – Internet bullying/harassment Again, you cannot do it all! Additional Topics

Challenges with teaching Internet safety

Challenge – People will not attend a class – Not enough interest – Not sure how to promote Solution – Offer individual assistance, as needed – Use library displays to create interest – Identify target audience, make it relevant to them Public Interest

Challenge – Unknown topics – Off topic – Requires specialized knowledge Solution – Look up the answer – Defer to a later time – Follow up with an expert Addressing Questions

Challenge – Participants may ask for advice – Fear of causing damage to personal devices’ Solution – Give information, not advice – Include disclaimer to let participants know how you can help (and how you can’t) Liability

Q & A Please type your questions in the chat window. Follow-up questions can be posted in the community forum:

Austin Stroud Instructional Designer Monroe County Public Library (Bloomington, IN) Library Website: Contact Information

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