IMPLEMENTING THE APPROPRIATE PMO FOR MY ORGANIZATION Karen Walkup, PMP September 26, 2007

Strategy for Establishing a PMO Strategy for Establishing a PMO Techniques to Get “Buy-In” Techniques to Get “Buy-In” Lessons Learned Lessons LearnedAGENDA

STRATEGY FOR ESTABLISHING A PMO Assess the Organization Assess the Organization Develop a PMO Vision & Mission Develop a PMO Vision & Mission Identify the Appropriate Type Identify the Appropriate Type Develop Metrics to Measure Success Develop Metrics to Measure Success Determine Products and Services Determine Products and Services Develop an Implementation Plan Develop an Implementation Plan

Organizational Readiness Organizational Readiness Top Management Commitment Top Management Commitment Communication Paths Communication Paths Resources and Capabilities Resources and Capabilities Project Management Practices Project Management Practices ORGANIZATIONAL ASSESSMENT

PMO VISION What will be different after you launch the PMO?

EXAMPLE VISION STATEMENTS The PMO vision is to become a pivotal force provisioning Tarrant County with information solutions that provide quality services to its citizens. The PMO vision is to become a pivotal force provisioning Tarrant County with information solutions that provide quality services to its citizens. Enabling excellence in the management of State of Minnesota IT projects. Enabling excellence in the management of State of Minnesota IT projects. The vision of the PMO is to assist… with ensuring the correct projects are performed at the correct time by the correct people in an agreed upon professional manner. The vision of the PMO is to assist… with ensuring the correct projects are performed at the correct time by the correct people in an agreed upon professional manner.

PMO MISSION Describes what the PMO does, how it is done, and for whom.

EXAMPLE MISSION STATEMENTS The PMO mission is to provide Tarrant County departments with cost effective information solutions through exceptional project management capabilities and services. The PMO mission is to provide Tarrant County departments with cost effective information solutions through exceptional project management capabilities and services. To enable successful completion of projects and realize their benefits, the PMO will: To enable successful completion of projects and realize their benefits, the PMO will: Collaborate with … to ensure achievement of their project goals and objectives. Collaborate with … to ensure achievement of their project goals and objectives. Conduct project tracking, review and oversight on behalf of the Legislature Conduct project tracking, review and oversight on behalf of the Legislature Encourage adherence to repeatable project management processes with established standards and measurement criteria Encourage adherence to repeatable project management processes with established standards and measurement criteria The mission of the Administrative IT Portfolio Management Office is to assist … in the forecasting, prioritizing, and strategizing of projects and resources to reduce duplicity and increase throughput. The mission of the Administrative IT Portfolio Management Office is to assist … in the forecasting, prioritizing, and strategizing of projects and resources to reduce duplicity and increase throughput.

APPROPRIATE TYPE Weather Station Weather Station Control Tower Control Tower Resource Pool Resource Pool Enterprisewide PMO IT PMO Project PMO

METRICS TO MEASURE SUCCESS Create Critical Success Factors (CSFs) based on the PMO mission Create Critical Success Factors (CSFs) based on the PMO mission Determine What and How to Measure Determine What and How to Measure

HOW SUCCESSFUL IS THE PMO? Saving money for the organization? Saving money for the organization? Fosters a project management culture? Fosters a project management culture? Enabling project success – taking less time, costing less, more efficient, higher quality? Enabling project success – taking less time, costing less, more efficient, higher quality?

EXAMPLE METRICS Projects Within Budget Projects Within Budget Projects Completed On Time Projects Completed On Time Projects Meeting Business Needs Projects Meeting Business Needs Projects Providing ROI Projects Providing ROI Successful Projects (increasing) Successful Projects (increasing) Adherence to PM Methodologies Adherence to PM Methodologies Staff Trained in Project Management Staff Trained in Project Management Customer Satisfaction Customer Satisfaction

Methodology, Standards, Templates Methodology, Standards, Templates Mentoring, Consulting, Training Mentoring, Consulting, Training Team Building & Facilitating Team Building & Facilitating Project Reviews Project Reviews Project Management or Oversight Project Management or Oversight Enterprise Project Reporting Enterprise Project Reporting Best Practices Best Practices PRODUCTS AND SERVICES

1 – Initiate as a Project 1 – Initiate as a Project 2 – Start with Short Term Initiatives 2 – Start with Short Term Initiatives 3 – Rollout with Long Term Solution in Mind 3 – Rollout with Long Term Solution in Mind 4 – Solicit Feedback and Improve 4 – Solicit Feedback and Improve 5 – Market/Report on Successes 5 – Market/Report on Successes IMPLEMENTAION PLAN

HOW TO GET BUY-IN Executive Staff Executive Staff Project Managers Project Managers Other Stakeholders Other Stakeholders

LESSONS LEARNED Executive Sponsorship Executive Sponsorship PM Buy IN PM Buy IN Stakeholder Needs Stakeholder Needs Keep it Simple Keep it Simple Focus on Value Focus on Value COMMUNICATE!!!!!!!!!!!!! COMMUNICATE!!!!!!!!!!!!! Set Expectations Act Quickly Pilot and Test Market Success Measure COMMUNICATE!!!!!!!!!

QUESTIONS?

Karen Walkup Phone: (916)