Why is Teamwork Important? Healthcare is a complex environment with frequent interruptions and multitasking AND human error is inevitable!! The majority.

Slides:

Advertisements

Similar presentations

What the caterpillar calls the end, the rest of the world calls a.

Advertisements

Prevention & Disclosure of Medical Error Dr. Ramadan Ibrahim Director Health Regulation Department Dubai Health Authority.

Quality and Safety: Are you creating an environment for safe, high quality care? Carolyn O’Brien, MSN, RN.

Communication Assumptions Fatigue Distractions HIPAA ®

Insert hospital logo here Communicating to Improve Quality Training

WRSU Customer Service The Beauty of Change. Foreword It is your responsibility to ensure caller satisfaction with your department.

Leadership and team work: why you make a difference: Kendall Lewis - Sexual Health Support worker HEFT Val Hills -Professional Learning and Development.

Communication in Health Care

Talking Clearly & Safely Communication that Builds Connection.

Conducting a Professional and Effective Meeting Britni Saunders LPA Training Program Director, INDOT Event Date.

Perinatal Patient Safety An interdisciplinary approach to improve performance J. Chris Carey MD Director, Obstetrics and Gynecology, Denver Health Professor,

Prostart Communication

Top 10 Ways to Communicate Powerfully! Corey Trank Kochakorn Wachiraphong By Jan Gordon.

Review for Unit/Area-Based Coach Training. T EAM STEPPS 05.2 Mod Page 2 Introduction Mod Page 2 2 Teamwork Is All Around Us.

HDI 2015 Conference and Expo Mary L. Cruse Director of IT First American Title Insurance Co. Coaching is.

VENTURING LEADERSHIP SKILLS COURSE. Session II: Communication Interrupt Me.

Coaching Workshop.

The Virginia Model Mentor Coaching for School Improvement Charlottesville, Virginia July 27-31, 2009 Elements of a Successful School Improvement Team Meeting.

Junior Seminar Spring 2015 Andrea C. Mendes.

VICE PRESIDENT What is your role?. Our goals today: Explore various roles of a PTA Vice President Identify ways to be an effective leader Discuss ways.

ACTIVE LISTENING. CLASS ACTIVITY Complete instructions are on page The instructor will pair you off Agree on which of the two of you will be the “halfway.

Talking to Your Nursing and Surgical Tech Colleagues.

Listening Module Seventeen Copyright © 2014 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin.

PATIENT SAFETY through COMMUNICATION March 11, 2008.

Science What is “Safety” Freedom from danger Safety is the condition of being protected against failure, breakage, error, accidents, or harm. (Protection.

WORKING WITH PLAYERS AND COACHES. PLAYERS  Let them play  Use tolerance  Do you know when you are being conned  Use them / the leaders  The ultimate.

Topic 10 Patient safety and invasive procedures. Learning objective The objective of this topic is to understand the main causes of adverse events in.

Questions That Lead to “Yes!” Drive your lead generation and conversion with powerful questions that enable you to effectively understand your customers'

1. We Continually Examine our Use (Misuse) of Power, Use of Self and Personal Biases 1.We must be aware of and recognize how we use the power of the position.

Clinician Module SBAR: Made Easy SBAR

Starter Question  Think about a time someone gave you helpful feedback. What made it helpful?

TEAMWORK AND TEAM BUILDING KEYS TO GOAL ACHIEVEMENT AND SUSTAINABILITY.

On the CUSP: Stop BSI Appropriate Assertion David Thompson, DNSc, MS, RN Jill Marsteller, PhD, MPP Department of Anesthesiology and Critical Care Medicine.

$100 $200 $400 $600 Fundamentals of Improvement Teamwork and Communication Model of Improvement Leadership.

When patients have been harmed This is how we would like you to respond Patient ambassadors in Denmark.

Improving Patient Safety in Long- Term Care Facilities: Communicating Change in a Resident’s Condition Student Version.

INFLUENCES AND COMMUNICATION UNIT 8 & 9: STI PREVENTION & SEX ED.

Your Health Matters: Growing Active Communities Take Action 1.

Topic 10 Patient safety and invasive procedures. LEARNING OBJECTIVE The objective of this topic is to understand the main causes of adverse events in.

Giving and Receiving Constructive Feedback

Conflict Management for tdfgdfhe Public Health Professional Instructor Name.

1 UMHC Service Excellence Cascade Learning Packet Developed by: Patient Satisfaction Service Excellence Team June 2005 People Financial Quality Growth.

Workshop on Cultural Sensitivity 25 July 2003 Presented by Elizabeth Exposto Office of the President Media Relations Advisor.

Title of the program Session x – Interpersonal Skills Name of Institution- Facilitator- Faculty- Date- Course designed by U-Connect Initiative, Heartfulness.

© 2011 South-Western | Cengage Learning GOALS LESSON 3.1 COMMUNICATE FACE-TO-FACE Describe ways to make customers feel welcome Apply observation, listening,

Chair/Chief and Director Rounding Subrata and Mike Pathology and Laboratory Medicine (PaLM)

Conflict Management For Health Mangers Instructor Name.

Team development and trust Describe what influences trust within a team and how to build trust Identify stages of team development and how these are affected.

© 2009 On the CUSP: STOP BSI Senior Leadership of Quality and Safety Initiatives in Health Care.

Everyone’s a Leader Leadership. Everyone’s a Leader  Leadership is not a position  Leadership is not about power  Leadership is not about following.

Strategies and Tools to Enhance Performance and Patient Safety Adoption in Action AHRQ funded project UNCHCS/RTI partnership READY Training OR 6.

AIR TeamSTEPPS  National Conference June 3, 2009.

Change is Hard: Change Leadership. Today  Why organizations need to change  Why change is so hard  Emotions during change  Problems with emotional.

Team Communication & Patient Safety Partnerships in Implementing Patient Safety Grant.

PST Human Factors Jan Shaw Manchester Royal Infirmary CMFT.

SBAR: A How To Guide!.

@SAFE_QI Chapter 3 Using Structure Communication.

MARCH 25, 2012 Amy C. Edmondson | Novartis Professor of Leadership & Management | Harvard Business School.

COMMUNICATE FACE-TO-FACE

How to: Conflict Resolution at the Front Desk

Communication & Safety

Tools & Strategies Summary

Foundations of Interprofessional Collaboration (FIPC): An Introduction to TeamSTEPPS® LEVEL 3 Focusing on Teamwork in the Clinical Environment Helping.

Safer Culture, Better Care

Situation Monitoring Know the plan, share the plan, review the risks.

Why is Teamwork Important?

Presentation transcript:

Why is Teamwork Important? Healthcare is a complex environment with frequent interruptions and multitasking AND human error is inevitable!! The majority of adverse patient events involve communication/teamwork failures When we work as a team, we can help one another recognize and prevent errors!!

Effective Teamwork When asked for help, arrive with a smile 100% of the time!

Effective Leadership Don’t ASSUME your team is doing the right thing! Take 30 seconds to ASSURE it! “Let’s talk about the plan for our patient.”

Psychological Safety Does it feel safe to raise your hand and ask a question 100% of the time?  Respect & acknowledge all team members  Be an effective leader  Level the playing field  Know your team

Structured Communication - SBAR S ituation- State what you are calling about (5-10 second punch line) B ackground- State what you are calling about A ssessment- State what you think the problem is R ecommendation- Say what you think needs to be done for the patient, include a timeframe

Critical Language Key phrases understood by all staff to mean “stop & listen to me, we have a potential problem.” “I need a little clarity.”

The Difficult Conversation If you anticipate a difficult communication focus on: What needs to happen to ensure the best care for our patient? Focus on the common goal- High quality, safe care Depersonalize the conversation- Focus on the patient Avoid judgment- Don’t place blame

Debriefing Use as an opportunity for individual, team & organizational learning What did we do learn? What did we learn? What would we do differently next time?

CUUS Program Key phrases understood by all staff to mean “stop & listen to me, we have a potential problem.” United Airlines “CUUS” program: I’m C oncerned... I’m U ncomfortable... This is U nsafe... I’m S cared...