Copyright © 2016 Pearson Education, Inc. 9-1

Chapter 9 Managing Careers 9-2 Copyright © 2016 Pearson Education, Inc.

Learning Objectives 1.Discuss what employers and supervisors can do to support employees’ career development needs. 2.List and discuss the four steps in effectively coaching an employee. 3.Explain why career development can improve employee engagement. Copyright © 2016 Pearson Education, Inc. 9-3

Learning Objectives (cont.) 4.Describe a comprehensive approach to retaining employees. 5.List the main decisions employers should address in reaching promotion decisions. 6.Explain the factors you would consider when dismissing an employee. Copyright © 2016 Pearson Education, Inc. 9-4

Discuss what employers and supervisors can do to support employees’ career development needs Copyright © 2016 Pearson Education, Inc. 9-5

Career Management Copyright © 2016 Pearson Education, Inc. 9-6 Career Management Career Career Development Career Planning

Career Management (cont.) Careers Today Psychological Contract The Employee’s Role in Career Management The Employer’s Role in Career Management o Reality Shock Copyright © 2016 Pearson Education, Inc. 9-7

Employer Career Management Methods o Career planning workshop o Lifelong learning accounts o Career coaches Copyright © 2016 Pearson Education, Inc. 9-8

Diversity in Career Management Gender issues in Career Development Women more proactive Glass Ceiling Toyota’s Business Partnering Groups Copyright © 2016 Pearson Education, Inc. 9-9

Sample Performance Review Development Plan Copyright © 2016 Pearson Education, Inc. 9-10

Improving Coaching Skills Coaching & Mentoring Analysis Interpersonal skills Four-step process o Preparation o Planning o Active coaching o Follow-up Copyright © 2016 Pearson Education, Inc. 9-11

Coach’s Self-Evaluation Checklist Copyright © 2016 Pearson Education, Inc. 9-12

Being a Mentor Copyright © 2016 Pearson Education, Inc Mentoring Formal or Informal Valuable and Dangerous Set High Standards Protégé’s Responsibilities

Improving Performance Through HRIS Copyright © 2016 Pearson Education, Inc Feedback Career Development Compensation Management Career Progression Learning Management Performance Management Recruiting & Hiring

Employee Engagement Guide For Managers Copyright © 2016 Pearson Education, Inc Commitment-Oriented Career Development Efforts The New Psychological Contract

Managing Employee Retention & Turnover Turnover Managing Voluntary Turnover Copyright © 2016 Pearson Education, Inc. 9-16

Reasons Top-Performing Employees Leave Copyright © 2016 Pearson Education, Inc. 9-17

Managing Employee Retention & Turnover (cont.) Copyright © 2016 Pearson Education, Inc Retention Strategies for Reducing Voluntary Turnover A Comprehensive Approach to Retaining Employees Social Media & HR

Managing Employee Retention & Turnover (cont.) Copyright © 2016 Pearson Education, Inc Job Withdrawal Dealing with Job Withdrawal

Managing Promotions & Transfers Copyright © 2016 Pearson Education, Inc Clear Guidelines Decision 1: Seniority or Competence the Rule Decision 2: How Should We Measure Competence? Decision 2: How Should We Measure Competence? Decision 3: Is the Process Formal or Informal? Decision4: Vertical, Horizontal, or Other?

Diversity Counts Copyright © 2016 Pearson Education, Inc The Gender Gap Eliminate Institutional Barriers Improve Networking & Mentoring Break the Glass Ceiling Adopt Flexible Career Tracks

Managing Employee Retention & Turnover (cont.) Copyright © 2016 Pearson Education, Inc Managing Transfers Managing Retirements o Methods

Managing Dismissals Copyright © 2016 Pearson Education, Inc Dismissal Termination at Will Termination-at-Will Exceptions

Grounds for Dismissal Copyright © 2016 Pearson Education, Inc Unsatisfactory performance Misconduct Lack of qualification for the job Changed requirements of the job Insubordination

Median Weeks of Severance Pay by Job Level Copyright © 2016 Pearson Education, Inc. 9-25

Avoiding Wrongful Discharge Suits Copyright © 2016 Pearson Education, Inc Wrongful Discharge Supervisor Liability Steps to Take Outplacement Counseling Exit Interview The Exit Process Supervisor Liability Steps to Take Outplacement Counseling Exit Interview The Exit Process

Questions to Ask Before Making the Dismissal Final Copyright © 2016 Pearson Education, Inc. 9-27

Termination Interview Copyright © 2016 Pearson Education, Inc. 9-28

Layoffs & the Plant Closing Law Copyright © 2016 Pearson Education, Inc WARN Act The Layoff Process

Copyright © 2016 Pearson Education, Inc Adjusting to Downsizing & Mergers Right people Compliance with applicable laws Security Employees’ uncertainty Layoffs & the Plant Closing Law (cont.)

Summary 1.Employers and managers should understand available career management methods 2.Effective managing involves being an effective coach 3.Managing voluntary turnover requires identifying its causes and then addressing them 4.The employer’s career planning and development can foster employee engagement 5.Seniority and competency 6.Dismissals Copyright © 2016 Pearson Education, Inc. 9-31

Copyright © 2016 Pearson Education, Inc. 9-32