Vonage Business Essentials The Secrets to an Easy Sell

Agenda The Features SMBs Love How We Stack Up Against the Competition Supported Devices The Quote and Order Process

The Features Small-to-Medium Businesses Love 3 Included Virtual Receptionist MobileConnect for Essentials App Never Miss a Call Features Voic & Voic to Desktop application Music on hold Unlimited Local and Long Distance Calling Flat Rate Toll Free Call Reporting and Analytics Optional Conference Calling (3 -way)3 Call Groups (our most popular selling add on conferenci

How Vonage Business Stacks Up 4 Factor Other VoIP Providers Vonage Business Essentials Longevity The majority have been offering Hosted PBX in the past 4-5 years. Dozens of companies have already come and gone. We’ve been providing Hosted Voice over IP on Essentials since Most of the other Business VoIP providers use technology with an inferior interface or a platform that is difficult to upgrade or customize. Most VoIP providers require long-term contracts, charge exorbitant cancellation fees and/ lock their phones. Partially or fully outsourced overseas support. Have questions? You will need to open a ticket online, or engage with off-shore support staff. Technology Service & Equipment Support We invested in creating a home-built platform – Vocal OS. We’re continuously adding new features and quickly respond to technical issues. No contracts or cancellation fees are required on Essentials. We may work with partners who require them. A vast majority of our customers are under no contract and stay with us because they want to—not because they have to. All of our Customer Care and Technical Support consultants are right here in the United States. We have a dedicated Partner Support team who can address specific Partner-related issues. 45

Essentials Supported Phones 5 The following phones are supported on the Essentials Platform: Cisco SPA series 303G, 502G, 504G, 508G, 509G, 512G, 514G, 525G, 525G2 Grandstream GXP1405 Yealink T20P, T21P-E2, T41P, T42G, T46G, T48G, W52P, W52H, CP860 Panasonic TGP 550 Polycom Soundpoint IP Phones (321, 331, 335, 450, 550, 560, 650, 670) Polycom Soundstation IP (5000, 6000, 7000) Polycom VVX Series Phones (300, 310, 400, 410, 500 and 600 models) Vonage Business Softphone (free). Phones that are Listed in Orange are available on the Vonage Business Essentials Quote. More information available on our support pages:

The Quote Sheet 6

Accepting the Quote - 7

The Customer Acceptance Process 8

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Timeline After Signup 11 Account Setup (within minutes) – Customers can expect their accounts to be set up within 24 hours (1 business day) – The Essentials order process is mostly automatic. Within 24 hours, telephone numbers (temporary if porting) will be added to the account. After 24 hours, if your customer would like to start service, he/she can call into customer care and have the account activated. Same day activations are not allowed. Phone Orders/Tracking Number (1-2 business days from account creation) – The phone order and its subsequent delivery time will depend on when the account is activated and when the phone order is placed. – Standard shipping is 5-7 business days. As a reminder, customers may select their own shipping speed when accepting the official Vonage quote.

Timeline After Signup (continued) 12 Major Accounts – (1-2 business days) from account creation As a new customer, your clients will receive several s upon initial sign up. If the customer is a Major Account holder ($250+/month), they will be managed by the Major Accounts team, which includes the benefit of a scheduled appointment with one of our specialists.”. Number Porting – 2 to 6 weeks. Voice numbers, local and toll ‐ free: 2 ‐ 4 weeks. Fax numbers, local and toll ‐ free: 2 ‐ 6 weeks. The timeline to port a number from start to finish depends on the customer’s timely response to the porting team’s requests for information

Additional Resources 13 Sales information website: What you can find here: Brief information about features Customer-facing informational resources, including e-books. All documentation found on this site includes Vonage’s national sales number that will lead a customer to a direct sales agent Support information website: What you can find here: Detailed information about features, including how to use the features. Network Equipment Compatibility Guide Links to download the desktop application and softphone.

Our Commitment To The Channel Aggressive Quarterly Incentives New Aggressive Comp Plan Nationwide Channel Managers Solutions Engineers Dedicated Channel Marketing

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