GSA IT Strategic Plan 2009 – 2011 August 2007 US General Services Administration 1

Purpose of the IT Strategic Plan  The GSA IT Strategic Plan provides a vehicle for GSA’s CIOs to agree upon long term goals, objectives and strategic focus areas that are consistent with the GSA Strategic Plan and Service and Staff Office plans.  The GSA IT Strategic Plan drives enterprise architecture projects and guides IT investments.  The GSA IT Strategic Plan communicates IT response to business needs.

GSA IT Strategic Plan Development Process  Leveraged GSA’s Performance Management Process to develop a GSA-wide Information Technology Strategic Assessment that identified objectives, goals, and initiatives and performed strengths, weaknesses, obstacles, and threat (SWOT) analyses.  Based on the GSA IT Strategic Assessment, six focus areas were identified, which constitute the IT Strategic Plan for 2009 –  The IT Strategic Assessment and IT Strategic Plan will be updated annually.

GSA IT Goals and Objectives  The GSA IT goals and objectives from the March 2007 GSA IT Strategic Assessment are listed on the following pages.

ä Goal 1. Standardize Processes. Increase standard business processes within GSA to enhance service delivery & maximize value to our customer  Objective 1A. Reduce cycle time variance for selected business processes  Objective 1B. Implement business process modeling standards in FY 2008 Supported GSA Strategic Plan goals:  Goal 3: Best value GSA IT Goals and Objectives

ä Goal 2. Agility. Increase agility and modularity using open standards and modular architecture  Objective 2A. Employ modular architecture when developing software  Objective 2B. Reduce total cost of ownership of software by 3% per year  Objective 2C. Define and update solutions architecture by 2010 for each business line and staff service  Objective 2D. Adopt enterprise-wide service oriented architecture, business process management and technical architecture standards Supported GSA Strategic Plan goals:  Goal 3: Best value  Goal 4: Innovation GSA IT Goals and Objectives

ä Goal 3. Communicate & Collaborate. Enhance communications and collaboration across GSA  Objective 3A. Develop and implement an IT communications plan Supported GSA Strategic Plan goals:  Goal 4: Innovation

GSA IT Goals and Objectives ä Goal 4. Skilled Workforce. Enhance and maintain the skills of the GSA IT workforce  Objective 4A. Develop and implement an IT Human Capital Plan Supported GSA Strategic Plan goals:  Goal 1: Stewardship  Goal 2: Superior workplaces

GSA IT Goals and Objectives ä Goal 5. Data-based Decisions. Improve the quality of information to support decision-making  Objective 5A. Create and maintain GSA data architecture by segment  Objective 5B. Implement and maintain standards for interoperability to improve the flow, quality and presentation of information Supported GSA Strategic Plan goals:  Goal 3: Best value  Goal 4: Innovation

GSA IT Goals and Objectives ä Goal 6. Clear Governance. Improve the GSA IT governance process and clarify the decision-making process and accountability  Objective 6A. Develop and implement a new decision- making model for use by the governance process Supported GSA Strategic Plan goals:  Goal 3: Best value  Goal 4: Innovation

GSA IT Goals and Objectives ä Goal 7. Reliable & Secure Infrastructure. Maintain a reliable and secure infrastructure  Objective 7A. Reduce the effects of security incidents  Objective 7B. Enable identity access management solution by 2010  Objective 7C. Expand secure infrastructure services and reduce its costs, including contracts Supported GSA Strategic Plan goals:  Goal 1: Stewardship  Goal 2: Superior workplaces

GSA IT Strategic Focus Areas  The six Strategic Focus Areas and their associated Critical Success Factors and Barriers are presented in the following pages.

GSA IT Strategic Focus Area 1. Improve timeliness and accuracy of data Critical success factors  Well defined and disciplined processes for data capture, data stewardship and data quality and accuracy  Consistent data structure Barriers  Lack of accountability and understanding of data  Multiple and redundant data sources  Lack of common data dictionary  Too easy to create local systems Supported IT Strategic Plan Goals  Goal 5: Data-based decisions

GSA IT Strategic Focus Area 2. Implement service oriented architecture (SOA) Critical success factors  GSA CIO issued federated governance plan on how to implement SOA across GSA  Federated services registry  Business architecture that defines the services Barriers  Lack of funding  Lack of SOA understanding  Difficulty in implementing agency-wide cross-cutting initiatives Supported IT Strategic Plan Goals  Goal 2: Agility

GSA IT Strategic Focus Area 3. Implement identity and access management Critical success factors  Enterprise strategy and common understanding of identity and access management  Change management Barriers  Lack of funding  Enterprise-wide identity and access management complexity  Lack of qualified people to help implement identity and access management  Contractor management, including the clearance process Supported IT Strategic Plan Goals  Goal 7: Reliable and secure infrastructure

GSA IT Strategic Focus 4. Consolidate data centers Critical success factors  Common definition of data center  Criteria for tier-ing applications based on criticality  Cost-benefit analysis to of data center consolidation alternatives  Standardized process for managing applications such as ITIL Barriers  Existing multiple contracts and leases  Varied contractor skill sets such as mainframe and mid-size hosting vendors  Centralization limits flexibility to make changes Supported IT Strategic Plan Goals  Goal 7: Reliable and secure infrastructure

GSA IT Strategic Focus Area 5. Develop and implement an IT Human Capital Plan Critical success factors  Key skills identification  Skills assessment of the GSA workforce  Competitive compensation and opportunities for career advancement  Opportunities for education and training Barriers  Traditional hiring and selection processes for IT professionals  Limits on compensation and lack of career advancement opportunities for IT professionals  Limited appropriately skilled government workers Supported IT Strategic Plan Goals  Goal 4: Skilled workforce

GSA IT Strategic Focus Area 6. Maintain Secure and Reliable Infrastructure Critical success factors  Meet or exceed internal customer Service Level Agreements  Reliable data base patch implementation  Standard equipment, software and processes such as ITIL  Effective Continuity of Operations Plan Barriers  Lack of funding  Complex and changing security requirements  Too many servers and applications  Inconsistent processes and procedures Supported IT Strategic Plan Goals  Goal 7: Reliable and secure infrastructure

Implementation Strategy  The GSA CIO will sponsor workgroups for each of the six focus areas and will monitor progress  The GSA CIO, PBS, FAS, CAO, and OCFO will nominate representatives to serve on each workgroup  Each workgroup will self-nominate a chairperson and establish detailed plans and performance metrics.