Expanding CERC Beyond Public Health: Sharing Best Practices with Healthcare Managers via Virtual Learning Anne M. Hewitt, PhD Susan S. Spencer, PhD Ramash.

Slides:

Advertisements

Similar presentations

Project for Early Support of Elderly People in their Daily Lives (VAMU) Centre for Social and Health Services, City of Kuopio,Finland Anne Tuovinen, MHS,

Advertisements

MEDICAL HOME 1/2009 Mary Goldman, D.O., President of MAOFP.

Visual 3.1 Delegation of Authority & Management by Objectives Unit 3: Delegation of Authority & Management by Objectives.

IAEA International Atomic Energy Agency EPR-Public Communications L-06 Public Information/Communications Organization.

Incident Command System

Healthcare Emergency Coalitions: An Ebola Preparedness Perspective Michael Clark, MD J. Marc Liu, MD, MPH Medical Advisors-Wisconsin Hospital Emergency.

1 South Carolina Department of Mental Health Tri-County Community Mental Health Center Marlboro, Chesterfield, and Dillon Counties Dr. Teresa Rhodes

Illinois Department of Public Health Office of Information Technology.

National Incident Management System Overview Briefing Fiscal Year (FY) 2006 Implementation.

Capability Cliff Notes Series PHEP Capability 4—Emergency Public Information and Warning What Is It And How Will We Measure It?

Elsevier items and derived items © 2010, 2006, 2002 by Saunders, an imprint of Elsevier Inc. Chapter 12 Concepts of Emergency and Disaster Preparedness.

Medical & Psychological Sites in Second Life: Mind, Body & Spirit Elisabeth Jacobsen Library Director, Trinitas Hospital Elizabeth, New Jersey ILC Monterey,

IS 700.a NIMS An Introduction. The NIMS Mandate HSPD-5 requires all Federal departments and agencies to: Adopt and use NIMS in incident management programs.

Use of Working Titles Broad unit authority with periodic central HR/unit review Used in directories, verification of work and business cards Working Title.

Pandemic Influenza Catherine Donovan, MD. MHSc. CIPHI, Newfoundland and Labrador, Oct 25, 2005 Eastern Region

Application. Primary Reference Emergency Management Principles and Practices for Healthcare Systems, The Institute for Crisis, Disaster and Risk Management.

Understanding Multiagency Coordination IS-701.A – February 2010 Visual 2.1 Unit 2: Understanding Multiagency Coordination.

Northwest Center for Public Health Practice Preparing for the Future: Public Health Leadership & Management Preparedness Series Public Health Preparedness.

Building Public Health / Clinical Health Information Exchanges: The Minnesota Experience Marty LaVenture, MPH, PhD Director, Center for Health Informatics.

Pandemic Influenza Response Planning on College Campuses Felix Sarubbi, MD Division of Infectious Diseases James H. Quillen College of Medicine.

Crisis and Risk Communication Course Development Update Damon Coppola June 7, 2011.

The Emergency Management Program

Integrating High Fidelity Simulation into Clinical Orientations INTEGRIS Baptist Medical Center Nursing Education & Research.

Public Health and Healthcare in Ontario A Made in Ontario Solution for Public Health and Healthcare Andrew Papadopoulos Director, School of Occupational.

Evaluation of OCHA’s Role in Humanitarian Civil-Military Coordination Findings and Recommendations Seminar on Evaluation of UN Support for Conflict Affected.

4 Incident Command System. 4 Objectives (1 of 2) Describe the characteristics of the incident command system (ICS). Explain the organization of the ICS.

The Emergency Medical Services for Children collaborations for Pediatric Disaster Preparedness Speaker Elizabeth Edgerton, MD, MPH Director, Division of.

Racial/Ethnic Disparities in Health Care: Narrowing the Gap through Solutions Joseph R. Betancourt, M.D., M.P.H. Director, The Disparities Solutions Center.

Tackling Challenges to the Integrated Health Workforce Kathleen Reynolds.

National Public Health Performance Standards Local Assessment Instrument Essential Service:3 Inform, Educate, and Empower People about Health Issues.

Using Tabletop Exercises Carl Osaki, MSPH, RS Clinical Associate Professor Department of Environmental & Occupational Health Sciences, SPHCM, University.

California’s Approach to Risk Communication – Diversity, Flexibility and Model Program Development Terri Stratton, M.P.H. Emergency Preparedness Office.

Using Outreach & Enabling Services to Support the Goals of a Patient-Centered Medical Home Oscar C. Gomez, CEO Health Outreach Partners Health Resources.

Public Health Preparedness & Leadership Louis Rowitz, PhD Director Mid-America Regional Public Health Leadership Institute.

Expect the Best, Prepare for the Worst: Crisis Planning on College Campuses NASPA IV EAST Regional Conference November 2-4, Indianapolis IN.

Reflective Practice in Nursing & Cultural Competency Education Yolanda Ogbolu, PhD, CRNP-Neonatal Assistant Professor & Deputy Director Office of Global.

Preparing for Multiagency Coordination IS-701.A – February 2010 Visual 3.1 Unit 3: Preparing for Multiagency Coordination.

Janine Margarita R. Dizon, PhD Research Supervisor Center for Health Research and Movement.

New York State DOH Influenza Pandemic Plan: Risk Communication Kristine A. Smith, M.A. Director of Pubic Health Risk Communication, NYSDOH.

Command Center Training for Administrative Staff Ken Mitchell Emergency Preparedness Coordinator Providence Centralia Hospital (360)

Using Tabletop Exercises Carl Osaki, MSPH, RS Clinical Associate Professor Emeritus Dept of Environmental & Occupational Health Sciences, School of Public.

The Functional Exercise Executive Briefing Overview (This slide to be deleted prior to briefing) The briefing should be scheduled at least 2 months prior.

Personnel Learning. Primary Reference Emergency Management Principles and Practices for Healthcare Systems, The Institute for Crisis, Disaster and Risk.

Introduction to Healthcare and Public Health in the US The Evolution and Reform of Healthcare in the US Lecture d This material (Comp1_Unit9d) was developed.

Risk Communications for Disaster Response in an increasingly Wired World What communicators need to know and do Christine Clark Lafleur “ Establishing.

State University of Medicine and Pharmacy „Nicolae Testemiţanu” Republican Disaster Medicine Center TRAINING OF PUBLIC HEALTH SPECIALISTS IN PUBLIC HEALTH.

Unit 6: Unified Command. Unit Objectives  Define Unified Command.  List the advantages of Unified Command.  Identify the primary features of Unified.

Steps for Success in EHR Planning Bill French, VP eHealth Strategies Wisconsin Office of Rural Health HIT Implementation Workshop Stevens Point, WI August.

Education & Training Curriculum on Multiple Chronic Conditions (MCC) Strategies & tools to support health professionals caring for people living with MCC.

United States Department of Health & Human Services Office of the Assistant Secretary for Preparedness and Response Cheryl Levine, Ph.D. At-Risk IndividualsTeam.

Smallpox Vaccine Program: Communications with the Public and Stakeholders Department of Health and Human Services Centers for Disease Control and Prevention.

September 24, /2015 Annual Report. Overview 2014 – 2015 Retrospective 2015 – 2016 Projects and Committees.

Health & Medical Coordinating Coalitions Orientation to Regional Stakeholder Meetings December 2, 2013.

2007 San Diego Wildfires: Lessons Learned Wilma J. Wooten, M.D., M.P.H. Public Health Officer County of San Diego Health and Human Services Agency.

Visual 6.1 Unified Command Unit 6: Unified Command.

Health Marketing, Health Communication, and the New CDC Doğan Eroğlu, PhD Acting Associate Director for Marketing & Communication Science National Center.

Using Tabletop Exercises Carl Osaki, MSPH, RS Clinical Associate Professor Department of Environmental & Occupational Health Sciences, SPH, University.

Planning for a Disaster: Service Provider and Advocacy Organizations Carl T. Cameron, PhD Pat Heineman.

Adopting Simulation Technology to Teach Veterinary Emergency Response By Angela Clendenin ALEC 640 – Theory of Change October 20, 2015.

1 Diabetes Clinical Stream. The Diabetes Clinical Stream  Established in October 2008, and soon after joined with the Renal, Cardiac and Stroke Streams.

California Department of Public Health / 1 CALIFORNIA DEPARTMENT OF PUBLIC HEALTH Standards and Guidelines for Healthcare Surge during Emergencies How.

1 Overview of the Montefiore Emergency Preparedness Coalition Presentation to the New York City Healthcare Coalition Leadership Council February 18, 2016.

Delivery System Reform Incentive Payment Program (“DSRIP”) New York Presbyterian Performing Provider System.

1 Recovering from Disaster Lessons learned in crisis management and communication Casualty Actuarial Society Enterprise Risk Management Panel May 21, 2002.

Overview of Education in Health Care

Preparing for Pandemic Influenza: California Confronts the Legal Implications Patricia Holsclaw, MHA, California Distance Learning Health Network Natalie.

Chapter 9 Case Management Copyright © 2015, 2011, 2007, 2001, 1997, 1993 by Saunders, an imprint of Elsevier Inc.

Emerging Infectious Disease Tabletop Exercise

Randall (Randy) Snyder, PT, MBA Division Director January 27, 2016

Innovative practices in transitions between hospital and home: Recommendations in support of advancing a Health Links approach A presentation to the Embracing.

Presentation transcript:

Expanding CERC Beyond Public Health: Sharing Best Practices with Healthcare Managers via Virtual Learning Anne M. Hewitt, PhD Susan S. Spencer, PhD Ramash Ramloll, PhD Riad Twal, EdS

Presentation Overview Current EP Communication Guidelines for the Health Manager Sharing CERC Communication Best Practices Integrating CERC using an Innovative Technology Key Lessons for all Healthcare Professionals

Emergency Preparedness! Traditional Learning Sequence Tabletop Exercise Internal Hospital Practice Community wide drills New Option Play2Train

The Joint Commission Standards Recognize role of Hospital as provider of health information during a crisis Mandate a “Scalable approach” to Emergency Management Requirements to establish emergency communications strategies Identification of community planning partners

Public Health and Health Management Communication Perspectives Public Health Perspective Best Practices Health Management Perspective Public as a priority audienceOptimal health for all is primary goal Individual as a priority audience Sophisticated national system (website, call centers, etc.) Meeting the needs of priority audience Single health organization/ agency Multiple messages and topicsPracticing successful communication strategies Few general announcements Established media relationships at local, regional and national levels Using appropriate resources Ad hoc relationship with local media National Disaster Medical System (NDMS) Incident Command System Hospital Emergency Incident Command System (HEICS) Saturation messaging consistent with Freedom of Information Act Solid communication plan (STARCC concepts) Confidentiality/Privacy focus/HIPAA considerations Reliance on specifically trained health educators as spokespersons Competency based training Information exchange Use of single chief communications officer

Category/PositionState/Country Administration/ Management Medical Group AdministratorCalifornia Medical Center AdministratorNew Jersey Office Manager/ Psychiatric CenterNew Jersey Administrative Manager & ConsultantNew York Medical Billing ManagerNew Jersey ClinicalClinical Research AssociateNew Jersey Aviation Optometry/Head of Ancillary Services & Senior Medical Officer Maine Director of Nursing Behavior Health HospitalIndiana Assistant Director Nursing / Nursing HomeGeorgia Clinical Manager/Health Family ClinicArkansas Cell Culture ScientistPennsylvania FinanceCFO Healthcare SystemPennsylvania Budget AnalystNew Jersey CPANorth Carolina Financial ManagementTennessee ServicesSystems Director of Food/NutritionWashington, D.C. Materials ManagementNew Jersey Business/ Marketing/ Consulting Business DevelopmentVirginia Adoption & Change Management Lead/ Chronic Disease Mgt. Project Vancouver, Canada Senior AnalystNew York MHA Student Occupations

Offers a real world (unscripted) activity for students Permits collaboration of students from various geographical locations Applies basic course concepts using problem based learning Introduces complex systems in a systematic way

Play2Train is a virtual training space in Second Life apJIeQrALg3sDKBQ&q=Second+Life+Play2Train apJIeQrALg3sDKBQ&q=Second+Life+Play2Train

Play2Train Scenario & Avatars

CDC’s Crisis and Emergency Risk Communication Participant’s Manual

[10:37] Riad Trafalgar: DISPATCH - Rescue 2 [10:38] Riad Trafalgar: DISPATCH - I need a second company and an EMS Supervisor for a level 1 response [10:38] Riad Trafalgar: this is now an MCI, I'm assuming Incident Command

ElcIk ElcIk

After Activity After Course Mean 1. Overall, I felt the virtual learning experience enhanced this particular unit I would recommend that this scenario continue to be part of the course I would like to see additional virtual learning experiences integrated into appropriate units and courses as part of my MHA experience Debriefing Questions Post Activity Questionnaire Post-Course Survey

Key Lessons Emergency situation requirements– access, plan, implement and evaluate your target audience and do it in a quick timeframe to facilitate crisis communication Interdependency of community partners for accurate information CERC offers a simple template that guides message development Stick to “what you know” – medical conditions/ situation only!

Questions and Answers Anne M. Hewitt, PHD Seton Hall University