1 Classified: Internal Use Classified - Unclassified

2 Classified: Internal Use 24/7/365 Live Answer Phone Fix Capabilities -Installation process, timeline & system overview -Common service issues -Phone Fix capabilities -Cleaning/preventative maintenance -Five Steps to Beverage Quality Agenda

3 Classified: Internal Use 24/7/365 Live Answer Phone Fix Capabilities Melody Ives Account Coordinator x Manages fountain equipment installation scheduling and follow up. Jake Allen Senior Sales Executive (404) Account Manager Bryan Verhoef Customer Operations Manager (404) Account Operations (service & equipment) Who ya gonna call?? - your Coca-Cola account team Mellow Mushroom & Coca-Cola Operating Guide

4 Classified: Internal Use ALLOW 6 WEEKS MINIMUM LEAD TIME Schedule a pre-installation survey to review the following: Contact Coca-Cola Sales Lead/Senior Sales Executive Location of Equipment – Crew counter and if applicable, customer self-service counter Location of Syrup, CO2 and Carbonators in the back room Availability of appropriate electricity, water and drainage Length and direction of syrup line runs, and identification of underground chases Confirm ice maker make and model to ensure correct adapter kit is ordered and installed (if applicable) Pellet/nugget ice is not recommended for use with Bevariety Ice Combo dispensers. Schedule the installation of dispensing equipment This is typically done a few weeks prior to opening after the “rough-in” or installation of counters In order to ‘fire-up’ and ratio valves during installation, all utilities, floor drains, and Bag-in-Box syrup must be available at this time. Physical requirements Availability of appropriate electricity, water and drain requirements Necessary storage space for syrup inventory and space for syrup racks, carbonators, and pump decks Bulk CO2 tank installation including bulk regulator (if required) Sufficient counter space based on dispenser specification sheets in the Appendix section Availability of Product Before the installation, it is extremely important to make sure all syrup brands and CO2 are on site Bag-in-Box products are available in 2.5 or 5 gallon package sizes based on distributor inventory. Installation Requirements & Timeline

5 Classified: Internal Use Syrup Supply From BIB BIB Pump CO 2 Regulator Pressurized Syrup System CO 2 System Carbonated/Plain Water System Bevariety Dispenser CO 2 Water Source Plain Water Fountain Dispensing System Pump Deck

6 Classified: Internal Use Brand options for Mellow Mushroom based on distributor availability Note: Coca-Cola, diet Coke and Sprite and Coke Zero are required for all locations. Other flavors are based on regional preference. Products identified with a thick, green border are pungent and cannot be used on bar guns. Required Brands: Other Leading Fountain Brands (choose 4):Brands for Bar Guns: Selecting The Right Brands Your Coca-Cola sales lead can help you determine the best flex brands based on local consumer demographics and taste preferences

7 Classified: Internal Use Serv. 800 Sticker CCP# Kay - 5® Sanitizer (8 - 1 oz packets) CCP# Lower Valve Body Brush CCP# Nozzle Brush CCP# Drain Brush CCP# LEV Nozzle/Diffuser Part #24291 Bar Gun Nozzle CCP# Bar Gun Nozzle CCP# Valves of Gold laminated Dispenser Cleaning Guide Laminated Dispenser Cleaning Log Laminated LEV 3.0 Diffuser CCP# LEV 3.0 Nozzle w/Yellow O-Ring CCP# Small Parts Kit

8 Classified: Internal Use 24/7/365 Live Answer Phone Fix Capabilities Drain Clogged -Follow cleaning schedule – including pouring sanitizer down drain -Check for seeds/straws/debris -Utilize drain brush (CCP# ) Flat/No Carbonation -Check C02 levels -Check ice levels -Check plug/GFCI/breaker -Utilize Phone Fix Off Taste -Check syrup BIB dates -Check CO2 levels -Utilize Phone Fix Nothing Dispensing -Check plug/GFCI/breaker -Check that the key is turned on -Check that the bin lid is closed -Utilize Phone Fix Mellow’s Common Service Issues

9 Classified: Internal Use 24/7/365 Live Answer Phone Fix Capabilities Why Phone Fix? -Optimize dispenser up time -Reduce service costs Team Dynamics -90 Senior Technical Advisors -Average 12 years of field experience -Provide 24 hour support to all 50 states Results (2014) -Assisted nearly 750,000 customers -Successfully resolved service issue nearly 40% of the time -Eliminated nearly $50 million of service expense Coca-Cola Phone Fix Overview

10 Classified: Internal Use 24/7/365 Live Answer Phone Fix Capabilities Hands On: Coca-Cola Dispensing System

11 Classified: Internal Use 24/7/365 Live Answer Phone Fix Capabilities Cleaning/Preventative Maintenance Daily -Clean: -Nozzles & Diffusers -Valve Body -Drip Pan & Drain -Bar Gun Weekly -Clean: -BIB Connectors -Dispenser Surface Monthly -Clean Ice Bin -Check Condition of Valve & Line Label Semiannually -Replace Water Filter Elements

12 Classified: Internal Use Valves of Gold - 5 Steps To Soft Drink Quality Daily, Weekly & Monthly Sanitation Procedures Phone Fix ® and Small Parts Program Coca-Cola Service Network and National Dispatch Committed crew members and managers! The Quality Game Plan

13 Classified: Internal Use

14 Classified: Internal Use STEP 1-Carbonation Carbonate It Right! Is there ice in the bin and on the coldplate? Is there CO2 in the tank? Are the pressure regulators properly set? –High Pressure Gauge: psi –Syrup Pressure Gauge: ~ 65psi Bubbles! Fizz! Carbonation!

15 Classified: Internal Use STEP 2-Refrigeration Ice in full contact with the cold plate? Ice bin at least 1/3 full? Ice chunks into small cubes? Ice bin clean and draining properly? How Cool? 40°F or Less ! Cool It Right!

16 Classified: Internal Use STEP 3-Taste Be your own first guest every day! Ensure the beverage is free from off taste and odor Syrup to water ratio O.K.? Are you sure you are utilizing Beverage Grade CO2? Have the water filters been changed as required? (if applicable) M-m-m-m-m! Refreshing flavor of Coca-Cola Soft Drinks. Check Out the Taste!

17 Classified: Internal Use STEP 4-Freshness Make Sure the Syrup is FRESH! It’s got to be fresh to taste right! First In - First Out! ENJOY BY 06/15/15

18 Classified: Internal Use STEP 5-Cleanliness Your customers associate a clean, tidy area with QUALITY! Rinse nozzles & diffusers in Kay-5 sanitizer –Do not soak overnight! –Do not use bleach or unapproved chemicals –Use nozzle/diffuser Brush Wipe down levers, drip trays, dispenser & beverage area Pour warm (not hot) water with Kay-5 sanitizer down all drip tray drains Ensure all valves and BIB Lines are properly labeled Clean it, Label it, Merchandise it!

19 Classified: Internal Use Resources/Materials Bryan Verhoef Customer Operations Manager

20 Classified: Internal Use Thank you!