How to be an Effective Manager

Expected Behaviors from Effective Managers  Set the example  Walk the walk and talk the talk/ Knowledgeable of topic  Listen effectively  Have compassion and concern  Respectful workplace  Delegate and Follow Up  Successfully leads a team towards a goal  Achieve RESULTS!

Non-expected Behaviors from Effective Managers  Doesn’t effectively listen  Takes all of the credit  Uses “I” instead of “We”  Creates a stressful environment  Barks orders  Assumes work is done without following up  Does all the work themselves  Doesn’t effectively communicate or provide clear instruction

Five major functions of management  Planning  Organizing  Staffing  Leading  Controlling

Planning  Process of thinking about activities to achieve a common objective or goal  Examples: Business plan and Marketing plan  What is the strategy?  Vision/mission statements  What’s the goal?  Key success factors that can be implemented

Organizing  Assign tasks/Delegate  Specify authority  What resources do we have in the organization?  What structure do we have? i.e. Tall (CEO on down) or Flat (Loose managerial control)  What authority do we have? Line (Decision maker), Functional (Decision maker with stipulations), or Staff (Dept. Liasion)

Staffing  Quality Hiring of Individuals  Reference Checks  Effective orientations  Effective Training  Ongoing training and cross training

Leading  Leadership can be an individual or a group style. Two styles are Autocratic (someone is in charge/micro-manage), or Laissez-faire (less direct oversight)  Defining what needs to be done and who should do it?  Delegation  Follow up

Controlling  Systematic effort by management to compare performance to standards.  Checks efficiency and effectiveness  Measures performance against goals  Four elements of control include: Characteristic to be controlled, sensor (inspection of process), comparator (variations in standards), and activator (corrective action)

Management Styles  Directing- Tells us what to do  Delegating- Ask questions and listens  Discussing- Empowers employees

Directing  Learns through listening and following directions  One way communication from manager  Describes what, how, and when  Follow the leader

Discussing  Encourages critical thinking and discussion  Ask 5 whys to identify root cause.  Manager acts as a facilitator  Collaborative approach  “How do you think you did?”  Self reflection  Motivating

Delegating  Learns through empowerment  Can be individual or group  Encourages learning and growing  More independent  Learn by doing  Self reflecting- “What did you do well?”

References  Defining management. (n.d.). Retrieved from Boundless.com: management-textbook/introduction-to-management-1/principles-of-management-17/defining-management /  Friefeld, L. (2013, June 6). Training. Retrieved from Training the source for development:  Fulfilling the controlling function. (n.d.). Retrieved from Boundless.com: 1/principles-of-management-17/fulfilling-the-controlling-function /  Fulfilling the leading function. (n.d.). Retrieved from Boundless.com: 1/principles-of-management-17/fulfilling-the-leading-function /  Fulfilling the organizing function. (n.d.). Retrieved from Boundless.com: 1/principles-of-management-17/fulfilling-the-organizing-function /  Fulfilling the planning function. (n.d.). Retrieved from Boundless.com: 1/principles-of-management-17/fulfilling-the-planning-function /  Principles of Management. (n.d.). Retrieved from Boundless.com: 1/principles-of-management-17 