What’s New, What’s Next? TIG Conference January 17, 2014

Presenters Liz Keith LawHelp Program Manager, Pro Bono Net Xander Karsten LawHelp Program Coordinator, Pro Bono Net Jillian Theil LawHelp Program Associate, Pro Bono Net Sue Encherman Director of Administration, Northwest Justice Project Barbara Siegel Project Manager, Volunteer Lawyers Project of the Boston Bar Association

A quick poll. Tell us about you!

Agenda 2014 PBN program initiatives Recent and upcoming tech initiatives State project highlights WashingtonLawHelp.org Boston VLP / MA Pro Bono Looking ahead Your ideas for 2014 and beyond? Additional materials at: probono.net/lawhelpnetwork

Trends and themes Self-help culture / SRL explosion Open content / API-driven models SMS / mobile strategies Content syndication via widgets, subsites Integration with intake, triage, case management systems Innovations in remote/virtual services Maturing language access strategies Service delivery in rapid response scenarios Increasing importance of non-legal collaborators (libraries, community agencies)

2014 Program Services & Initiatives Individualized Project Development Assistance Project consulting and technical assistance Dedicated LH3 and probono.net Help Desks Regular meetings with program staff Community Networking and Capacity-Building Revamped monthly network calls New training series! Online support resources (toolkits, SWEB, listservs)

2014 Program Services & Initiatives Start-up and Replication Support Consulting for new innovations Support for replicating / adapting new tools Marketing and Community Partnership Support Sample media materials Public library outreach and trainings Language Access Initiative

2014 training series (new!) Nuts and bolts of your site LH3 mobile platform and content optimization Custom branding and design options for your probono.net site Developing outreach and e-marketing strategies Content curation and development Analytics And more topics

LawHelp Language Access Initiative Established in 2012 with support the LSI Foundation In the last 18 months: 17 partners 189 pieces of content 25 languages Over $90,000 in translations Translation bank Program details for 2014 will be announced in Q1

LawHelp Tech Initiatives

LH3 Platform - Roll Out Complete The last site launched their LH3 Site, this year we welcomed:  LawHelpNY  PALawHelp  LawHelp.org/HI  LawHelp.org/GU  LawHelp.org/DC  LawHelp.org/SC  MicronesiaLawHelp  OregonLawHelp  NevadaLawHelp  WashingtonLawHelp  AlaskaLawHelp Documentation and trainings are regularly available and upon request

Core LH3 Platform Maintenance: What’s coming up in 2014 Usability improvements Search engine improvements Navigation refinements Begin development on a Guided Resource authoring tool (TIG-funded) Administrative improvements Improved content reporting and analytics tools Continue general maintenance work

Mobile Initiative - LawHelp Mobile Platform Released in 2013 Simple user interface Ability to create mobile friendly versions of current content Up to three channels of content Coming in 2014 Cosmetic updates Spanish Language Mirror Site LiveHelp Integration (NY) 7 mobile sites launched or under development Toolkit and individual trainings available

Mobile Initiative Georgia Legal Services SMS Project TIG to Georgia Legal Services with Northwest Justice Project, Illinois Legal Aid Online and LawHelpNY Makes the LawHelp platform compatible with Mobile Commons Client texts a 5 digit number and receives: A referral for a specific legal issue Option to receive information on that legal issue Option to continue to receive legal information

Targeted Services and Content LH3 Mini-Portal Feature Released in March, 2013 Uses cases: Curate resources for court self-help center Provide key resources for a specific region or population Provide quick-links for intake/hotline staff Develop gateway to DIY form and instructions 18 portals launched or under development Toolkit available

Supporting Community Partnerships Co-Branded Sites Provides community partners a site to display information targeted to a specific audience External Content Widgets Provides a dynamic LawHelp content feed for partner sites Upcoming TIG-funded Enhancements Three Rivers Legal Services TIG Legal Services of the Hudson Valley TIG

LiveHelp replication support Blue = Live projects staffed by legal aid staff, Americorps*VISTA volunteers, and librarians Green = Live projects using volunteers Yellow = 2014 orojects in development that will use volunteers

New Mexico Legal Aid LawHelp Triage Pilot Triage tool for advocates Triage tool for individuals in need of legal assistance New self-help and legal education content for triage system users Data reporting service Scalable architecture at PBN to facilitate replication by other jurisdictions in the future

probono.net Tech Initiatives

Minnesota “Pro Bono to Go” TIG New mobile platform for probono.net template Content authoring tools for mobile optimized checklists and client interview guides Launch in June 2014

probono.net/NY Legal Server integration project LSC Sandy grant to Legal Services NYC to increase capacity of LS-NYC pro bono program Will integrate key aspects of probono.net/NY and Legal Server, e.g. Ability to cross-publish case abstracts Integrated registration process Ability for PAI coordinators to generate a personalized pro bono packet for volunteers using resources from probono.net/NY

Embedded feed of upcoming training opportunities posted to ProJusticeMN.org. Embedded feed of new cases posted to ProJusticeMN.org. Users are prompted to login to ProJustice to see the full case profile. New probono.net content widgets

New York Family Court Remote Volunteer Attorney Program Expand and assess pilot project in New York state to provide remote pro bono services to SRLs in family court Uses Microsoft Lync technology Takes advantage of a surplus of pro bono capacity in New York City to provide assistance in under-resourced locations (Staten Island & upstate)

Advocate Site Design Refreshes

New Custom Designs

MassProBono Enhancements New projects tool Enhanced volunteer opportunities search Content submission via

Project Highlights

Latest improvements  More than just pdfs. Creating html versions self-help content. support?lang=ES support?lang=ES support?lang=ES  Divorce “mini-portal”  Mobile Web Site  Using Related Resources function support?ref=TVbIv support?ref=TVbIv support?ref=TVbIv  813,608 Unique Visits and 2.6 million Page Views in 2013

Goals:  Connect Vets to the Veterans section of Washington Law Help  Add “text ” and keyword to all Vet publications and posters  Publicize the NJPVETS number for legal help  Veterans Manual sections chunked into small “mobile ready” brochures on WashingtonLawHelp  Build a database for specific segments of the Vet pop:  Collect zip codes for local stand downs and other events  Survey to collect such info as:  Participating in GI Bill  Women vets  Vets of specific wars/conflicts  Specific issues i.e. discharge status SMS Texting Project- NJPVets

SWAG - Library pads and Bookmarks

2 Sided Postcards English & Spanish

Community Outreach – 2800 recipients

Videos and Forms

Online Intake Resource Page

MassProBono.org Statewide Website Initiative

MassProBono.org (preview)

Pro Bono Opportunities Gateway

Volunteer Opportunities Guide

Projects Tool

Looking ahead What are your ideas for 2014 and beyond?

Thank you! Liz Keith – Xander Karsten – Jillian Theil – Sue Encherman – Barbara Siegel - Additional materials at: probono.net/statewebsites