Leading in 24/7: What is Required? Challenges Trends Leadership Skills Best Practices Best Practice Institute September 11, 2008 Sally Helgesen

© 2008 Sally Helgesen Sally Helgesen Author, The Female Advantage, The Web of Inclusion, Thriving in 24/7

© 2008 Sally Helgesen “The real consequence of emerging science and technology is not gadgets, whether hydrogen bombs or silicon chips, but radical social change; ever-increasing diversity and complexity in the way people live and work.” Dee Hock, Founder, Visa Int’l

© 2008 Sally Helgesen WHAT FORCES ARE TRANSFORMING ORGANIZATIONS IN 24/7?

© 2008 Sally Helgesen SOCIAL AND DEMOGRAPHIC TRANSFORMATION Diverse, global, new patterns of immigration The definition of diversity keeps expanding People assert their difference rather than trying to assimilate The real diversity is the diversity of values

© 2008 Sally Helgesen ECONOMIC TRANSFORMATION  Knowledge defines the value if products and services  Value added lies in ideas and innovation  A better idea wipes out 100 years of investment  The “war for talent” becomes fundamental, not cyclical  Tacit knowledge comes to its own

© 2008 Sally Helgesen TECHNOLOGICAL TRANSFORMATION Portable, cheap, linked, diffuse, invasive “Ubiquitous connected transparency” defines the future Redistributed information redistributes power Hierarchies of control lose power The definition of stakeholder expands

© 2008 Sally Helgesen WHAT TRENDS RESULT FROM THIS CONFLUENCE OF FORCES?

© 2008 Sally Helgesen TRADITIONAL BARRIERS ERODE Work & home, public & private, men & women, boss & employee, product & service, provider & advocate For the first time in history, people use the same tools Erosion requires continual redefinition Erosion requires mission focus

© 2008 Sally Helgesen ORGANIZATIONS MUST DO MORE WITH LESS Leaner, less hierarchical, more competitive Leaders must ask people to ramp it up again People must be motivated by passion, inclusion Partnerships and joint ventures are key

© 2008 Sally Helgesen CHANGE BECOMES CONSTANT Technology mandates fast product cycles Technology creates new distribution channels New distribution channels mean new products and services The barrier to entry for competitors is low Skills must be continually upgraded

© 2008 Sally Helgesen THE NICHE RULES THE MARKET Broad-based, generic products and services fail Needs are served by a targeted array Stakeholders demand input and specificity Customer must be involved in design The workforce also expects customization

© 2008 Sally Helgesen BALANCE BECOMES AN ISSUE FOR ALL Eroding barriers bring issue of balance to the fore Custom life requires custom work Work and life demand integration Everyone must become their own HR department The link between ages and stages is broken

© 2008 Sally Helgesen WHAT ARE THE SKILLS OF 24/7 LEADERS?

© 2008 Sally Helgesen LEADERS MUST LEAD PEOPLE WITH DIFFERENT VALUES From work ethic to desirable community Definitions of satisfaction and performance continue to evolve Clarity of mission and purpose are key

© 2008 Sally Helgesen LEADERS MUST PRACTICE INCLUSION Use webs to break down hierarchical distinctions Draw strategic ideas from a broad base Acknowledge informal power structures Respect the power of buy-in Communicate directly and transparently

© 2008 Sally Helgesen LEADERS MUST EXPECT EXPECTATIONS TO BE UPENDED Lessons from the junior officer corps The issue of single parent soldiers Seeing what is needed in a whole new light

© 2008 Sally Helgesen WHAT IS THE BEST PRACTICE OF LEADERSHIP IN 24/7?

© 2008 Sally Helgesen LEADERS MUST FOCUS ON SUSTAINABILITY The end of the frontier Sustainability requires long-lived organizations Sustainability requires self-renewing markets Sustainability requires a culture of self-renewal

© 2008 Sally Helgesen “Why are we here? We’re here to make a dent in the universe.” Steve Jobs

© 2008 Sally Helgesen QUESTIONS FOR SALLY? Click on Chat and send questions to the Host, Presenters & Panelists