Strategy and Roadmap for Social Communications Marlon Machado, Sr. Offering Manager – IBM Enterprise Social Solutions Pat Galvin, Sr. Technical Staff Member – IBM Enterprise Social Solutions February 1, 2016

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Agenda Strategy update 2015 review Coming soon 2016 and beyond

Strategy update

Focus areas for Enterprise Social Solutions AnalyticsSecurity Cloud Mobile Social Cloud | Analytics | Mobile | Security | Social

Social Communications “IBM Social Communications helps businesses create more productive engagement with colleagues and with customers via real-time collaboration, based on analytics and an unparalleled social experience.”

The analysts have spoken Leader  2015 Gartner ® Magic Quadrant ® for Web Conferencing Leader  2015 Ovum ® Decision Matrix for Online Meetings ® #1  2015 IDC ® Worldwide Enterprise Social Networks Marketshare Visionary  2015 Gartner Magic Quadrant for Unified Communications

2015 review

2015 at a glance: Connections Chat Cloud APIs for integration into third-party applications Integration with IBM ® Verse ® Live Update for desktop clients 64-Bit desktop client for Apple ® OS X ® Video chat support on phones MobileIron ® MDM support Integration with Verse on Google ® Android ® Platform updates (desktop, Web, mobile) Lots of fixes

Live Update

2015 at a glance: Connections Meetings Cloud Continuous-presence video Whiteboard (limited preview for select customers) New theme Support for large meetings (1,000 participants) Native Webplayer plug-in for Windows Integration with Verse Usability flow improvements Platform updates (desktop, Web, mobile) Lots of fixes

Continuous-presence video and whiteboard Steven Gosling

Coming soon

IBM Connections Chat Cloud roadmap highlights Regulatory compliance and archiving Support for public groups (LDAP and NAB) One-to-one video chat on desktop clients Improved desktop client integration with Connections Social Improved integration with Verse  Launch desktop client from Verse  Improved presence awareness Platform updates  Safari ® 9 on OS X El Capitan  Internet Explorer ® 11, Mozilla ® Firefox ® on Microsoft ® Windows ® 10

IBM Connections Meetings Cloud roadmap highlights Full support for Google ® Chrome ® Whiteboard Administrative enhancements for managing A/V policies Expanded toll and toll-free number coverage Additional refinements to the user experience Platform updates  Firefox 43/44+ signed extensions  Safari 9 on OS X El Capitan  Internet Explorer ® 11, Mozilla ® Firefox ® on Microsoft ® Windows ® 10

Mobile chat and meetings roadmap highlights Chat  Chat history duration policy for Connections Chat Cloud Meetings  Whiteboard (pilot)  Video calling support via third-party MCUs  Joining calls with external devices Both  IBM MaaS360 ® PIN encryption support  Fixes and enhancements

Sametime Next A follow-up to IBM Sametime ® 9 A quality release curated to refresh the on-premises code base A direct upgrade from 8.5.x (no need to go to 9 first) Intended release in 1H 2016 Themes  Platform currency  Cloud harvest  Improvements

Sametime Next highlights Platform currency  Device, client, server and browser platform updates  Middleware updates  IPv6 and FIPS support  2014 and 2015 Hotfixes

Sametime Next highlights Cloud harvest  Enhanced annotations for meetings  Connections Cloud theme for meetings  Usability improvements for meetings  Native browser plug-in for Windows  File transfer and screen capture on the Web Chat client  64-Bit browser plug-in and desktop client for OS X  Live Update for desktop clients  SAML support for desktop clients  SSO for SAML support on the Community Server

Sametime Next highlights Improvements  Optimized support for Citrix ® desktop virtualization **  Direct-registration softphone **  Installation and documentation improvements  Improved A/V scalability for mixed conferences **  64-Bit Microsoft Office ® support  Microsoft SharePoint ® 2013 integration  Integration with NextPlane ® UC Exchange ® for third-party IM interoperability ** ** More info in following slides

Optimized support for Citrix desktop virtualization Today (Compatibility Mode)  Citrix HDX RealTime® encodes and decodes media, and simulates devices to the Sametime Client  Sametime Client also encodes and decodes media for transmission to and from the remote endpoint  Double duty! Heavy load on the server! Sametime Next (Optimized Mode)  Sametime plugin on the Citrix Receiver encodes and decodes media for direct exchange with the remote endpoint  Lower latency! No additional load on the Citrix server!  XenApp® first, with XenDesktop® to follow at a later time

Direct-registration softphone Easy telephony integration  Updated softphone can register directly to a SIP-based IP-PBX  Lightweight client-side integration eases deployment for on-premises and cloud service  Simple to configure Can be performed by administrator Flexibility  Support for diverse telephony providers, including Cisco, Avaya, and more

Direct-registration softphone Softphone capabilities  Place & receive calls from the rich client  Telephony Features Multi-line appearance, mute/unmute, raise/lower volume, start/stop video, hold/resume, leave call  Sametime Features Click-to-Call, Dial Pad, dial directly from Quick Find, view call history  Treated as a device on the PBX For single number reach, endpoint management, etc.

Improved A/V scalability for mixed conferences Sametime supports mixed conferences, which are combinations of AVC, SVC, and audio-only endpoints  However, mixed conferences have a detrimental affect on the scalability of the Video MCU, due to the need for media transcoding and other factors  Ongoing improvements have largely eliminated the penalty for mixed mode conferences  More to come!

Integration with NextPlane UC Exchange Sametime-to-3 rd -party scenarios SIP to XMPP Presence mapping Basic and custom status Activity-based status changes “Nancy Smith is typing…” One-to-one and group chat Provisioning via UC Exchange Federation Management Portal Competitive pricing

2016 and beyond

Strategic initiatives Roadmap wish list Partnerships Hybrid UC Project Toscana and conversational collaboration

Roadmap wish list (highlights) Easier migration to Connections Cloud Next-generation clients Server-side chat history and concurrent-device login support Easier-yet-secure authentication on mobile Broader MDM/MAM support Tighter integration with the rest of the portfolio Better support for hybrid scenarios A more streamlined meetings experience

Partnerships Actiance NextPlane ThinkRite-Genband-Polycom

Hybrid UC – Vision A complementary option to IBM Connections Cloud for “advanced” UC capabilities  Dedicated Sametime instances designed to complement the other Connections Cloud services (ex: social, mail). Dedicated = on-premises (ex: customer data center) or private cloud (ex: hosted on SoftLayer) Available today:  Chat: IM/Presence from Hybrid in SC Notes/Verse Future Possibilities:  Chat: IM/Presence from Hybrid throughout Connections Cloud, file transfer in Hybrid chat with Cloud Files, invite to a cloud meeting, etc.  Meetings: integrate Hybrid library & Connections Files, Meetings home page on cloud shows data (recordings, transcripts) from Hybrid, etc.  Audio/Video/Telephony: connect to on-premise video conference rooms, make and receive phone calls from within the Connections Cloud user experience, etc.

Project Toscana and conversational collaboration IBM’s next-generation engine for team collaboration Built for long-running topical conversations  Powered by persistent chat  Like endless meetings but less boring  Secure and fully searchable Available on all devices simultaneously  Experiences optimized for different devices  Content synchronized in real time across devices Rich, connected, actionable multimedia content  Easy to transform into sophisticated intellectual capital  Exportable to multiple contexts

Team collaboration made easy Teams and projects I’m working with Direct 1:1 messages People I’m been chatting to Files shared in the team conversation steam Designs and layouts are subject to change Persistent team conversation streams

Designs and layouts are subject to change Designed for mobile Conversations and content are consistent across devices Access via iPhone, iPad and Android mobile devices plus web browsers

Designed for business Designs and layouts are subject to change Team conversation thread Team members can write notes collaboratively

For business users… Why IBMWhat’s different in Toscana Now together, the tools your team needs Chat, file sharing and note taking, all in one app Not another collaboration island Files and Profile are shared with , social and meetings Filter out the noise so you can focus Cognitive Analytics help with what’s important to you (future capability)

For IT users… Why IBMWhat’s Unique in Toscana Not another collaboration silo Toscana content, Files and Profiles shared with Connections & Verse Enterprise-grade, scalable cloud Advanced security, policy management, compliance and scalability Global cloud, data stays local Delivered through the global IBM Cloud - data guaranteed to remain in a specific location It’s extensibleCollaborate in context via new API’s to integrate apps and extend the experience

In conclusion… The strategy is working The roadmap is rich The outlook is bright

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