© 2014 Verint Systems Inc. All Rights Reserved Worldwide. Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. Steve Carter Sr Director Public Sector Key Accounts May 2016 Digital First Engagement Management – Designed for Omni-channel Government and Public Sector

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. Customer Engagement Optimization 2

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. Smarter Engagement with Actionable Intelligence ® 3 Customer Analytics Engagement Management Workforce Optimization Engaged Workforce Smart WorkforceSmart Moments

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. 4 Customer Analytics Identity Risk based scoring during a live call performed via voice biometric screening against voiceprints on record. Speech Trend analysis delivers insights from a large amount of interactions on a daily basis and presents it in an intuitive manner. Feedback Analytics reporting can be customized with Dashboard elements by user role, allowing real-time access to relevant data. Social The Social Engagement view enables you to actively monitor your Twitter and Facebook content and respond directly or route to a customer service agent Engagement The dashboard gives you a single customer view and allows different stakeholders to evaluate the KPI’s most important to them.

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. 5 Workforce Optimization Desktop and Processing Analytics The Application Activity Percentage by User report allows managers to understand if employees are using the correct applications, how effectively applications are used, and amount of productive / non-productive time spent. Scorecards, Coaching and eLearning Managers can identify KPIs that an employee may need to improve on and take action by setting up coaching sessions for these KPIs. Furthermore, managers can check if the employee has completed previous coaching sessions on these KPIs. Workforce Management Managers can gain operational visibility with the Calendar for schedule planning based on anticipated capacity to meet SLAs. Recording The unified omnichannel interaction player can display categories and keywords from Speech Analytics, CTI-driven events (such as holds, transfers or retrieves) and agent desktop interactions from Desktop and Processing Analytics. Quality Monitoring Perform evaluation with omnichannel interaction player and evaluation forms in a single screen.

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. 6 Engagement Management Digital Self-Service Text WebChat & Co-BrowseMobile Assisted Service Text Knowledge Management Text Case Management The desktop has powerful search tools to aid agents in responding to citizen questions.

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. Verint’s Digital First Engagement Management Solution Built for Government Designed for Your Needs Today and the Future Exceed Your Digital First Goals Flexible Deployment Web Content Management Online Forms Customer ‘My Account’ Portal Social Engagement Co-Browse Employee Desktop Knowledge Base Assisted-Serve Self-Serve Analytics Customer Management Search Online community Case Management Integration Core Applications

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. Online Forms - Configure Once / Use Everywhere 8

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. Knowledge Management – Author Once / Use Everywhere 9

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. Agent Desktop - Scripting + Online Forms/Use Everywhere 10

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. Agent Desktop - Search Authored and Spidered Content 11

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. Department User Desktop – Manage Request Queues 12

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. Customer ‘My Account’ Portal – Citizen Logged In 13

© 2014 Verint Systems Inc. All Rights Reserved Worldwide. Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. Responsive

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. 15 Community Engagement – Citizen Channel of Choice Supports different user profiles including customers, partners and employees in both public and private communities. Incorporates a collection of seamlessly integrated capabilities including question and answer forums, blogs, wikis, ideation, activity streams and more.

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. Delivering Your Digital First Strategy Customer Journey Mapping, UX Research, Channel Shift Plan, Integration Plan, Solution Design, Communication Plan, Customer Feedback Plan Solution Configuration, Integration Adaptor Development, Testing (Unit, Integration, System, Penetration, etc.), Communication Plan Execution Support, Staff Training, Recruitment Support Exceed Your Digital First Goals Analyze – Web Analytics, Customer Feedback, Speech (Call Recordings) Implement Design Optimise +

Confidential and proprietary information of Verint Systems Inc. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. Find out more 17

© 2014 Verint Systems Inc. All Rights Reserved Worldwide. © 2016 Verint Systems Inc. All Rights Reserved Worldwide. Thank You! Verint’s Digital First Engagement Management Solution