La Salle University – Fall 2013 INL 880 – Capstone Presentation Presented by: Loc Nguyen & Shweta Somalwar December 18, 2013

Agenda The BYOD concept The mobile explosion Latest mobility challenges Developing a mobility strategy Aligning strategies Real world implementation Conclusion Lessons learned Future research

The BYOD Concept What is BYOD? Key drivers: Advancements in mobile technology Personal and professional activities Desire to avoid carrying and managing multiple devices Organizational benefits: Productivity and employee satisfaction Hardware costs and support

The Mobile Explosion Proliferation of devices: Sales of mobile devices are skyrocketing Forrester Research: “…1 billion smartphone customers by 2016” Up to two to four devices per employee Increasing usage demands: Access to the corporate network/ data Raises significant concerns for workplace mobility

Mobility Challenges Network Impact Trends Growth in average traffic per device Table 1 - Summary of Expected Growth per Device, MB per Month Source: Cisco VNI Mobile Forecast, 2013 Device Type MB usage per Month MB usage per Month Nonsmartphone6.831 M2M module64330 Smartphone3422,660 4G smartphone1,3025,114 Tablet8205,387 Laptop2,5035,731

Mobility Challenges Network Impact Trends Device diversification Figure 1 – Mobile Traffic Share from

Mobility Challenges Network Impact Bandwidth Overload Top five bandwidth-hungry mobile applications Video & Web Conferencing Cloud Storage Audio & Video Streaming AirPrint & AirPlay Virtual Desktops

Mobility Challenges Lack of Adequate Wireless Access Traditional “Hub and Spoke” architecture Capacity Coverage Density

Mobility Challenges Security of the device and its data: Potential loss of confidential data Viruses and malware Lack of written company policies

Developing a Mobility Strategy Network and Wireless Architecture Traditional “Hub & Spoke” Vs. Distributed Intelligence Network Optimization to Support Business Mobility Key Area for Optimization (User)

Developing a Mobility Strategy Network Management: Network Management System (NMS) Network Discovery Device Monitoring Performance Analysis Network Device Management Intelligent Notifications Network Access Control (NAC)

Developing a Mobility Strategy Securing the device and its data: Enterprise Mobility Management (EMM) Mobile Device Management (MDM) Mobile Application Management (MAM) Mobile Virtual Desktop Infrastructure (VDI)

Developing a Mobility Strategy Unified Policy Management: Incorporate existing rules and new protocols Clearly define and communicate company policies Providing training & require signed agreement from employees

Aligning Strategies How to best align the mobile strategy with the overall organizational strategy? Involve a team of stakeholders Specifically from IT, HR and business units Promote corporate objectives Obtain executive support to avoid unrealized benefits, cost overruns and poor decision making Address all of the necessary security issues Deploy mobile technology that can be adopted and utilized in the most effective way possible Provide the expected outcome with regards to productivity and security

Real World Implementation Education Testing Service (ETS) Evaluation of existing infrastructure & policies Recommendations for mobility issues: Distributed intelligence infrastructure Network optimization Enterprise Mobility Management High-level plan for implementation

Conclusion Mobile explosion and usage demands Organizations should: Organize a mobility steering committee Identify the latest challenges presented Assess the current IT infrastructure and security environment Develop an enterprise mobility strategy Align with the organizational goals Inform and educate employees Implement a phased approach Continually examine strategy to keep growing and improving

Lessons Learned All businesses are unique Not one solution can address all issues Solutions are flawed, but improving

Future Research Mobile Printing Cost differences of proposed solutions Advancement in Cloud services

Thank you! Any questions?